--- description: Get detailed information about WhatsApp usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.ae/software/180345/whatsapp Page: 1 / 659\ Next: [Next page](https://www.capterra.ae/software/180345/whatsapp?page=2) > WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. > > Verdict: Rated **4.7/5** by 16444 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses WhatsApp? WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 16444 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WhatsApp - **Location**: Menlo Park, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: WhatsApp is available free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Audio Calls - Autoresponders - CRM Software - Chat/Messaging - Collaboration Tools - Interaction Tracking - Mobile Access - Multi-Channel Communication - Personalization and Behavioral Targeting Software - Real-time Consumer-facing Chat - Search/Filter - Third-Party Integrations - Video Conferencing Software ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software) - [Team Communication Software](https://www.capterra.ae/directory/31033/team-communication/software) - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) ## Alternatives 1. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24183 reviews) 2. [LiveChat](https://www.capterra.ae/software/62194/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Text Request](https://www.capterra.ae/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2214 reviews) ## Reviews ### "My Review whatsapp" — 5.0/5 > **taha** | *23 April 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Free text messages, voice, and video calls \_ Ensures privacy and security in chats \_ Available on mobile, desktop, and web > > **Cons**: Storage and data usage issues: Media files can consume significant device storage. Limited business integrations: Lacks API support for tools like CRMs and task managers. Customer support limitations: Minimal assistance for user issues > > A very unique experience that spanned many years. It is now my primary communication program. ----- ### "I completely upset with WhatsApp" — 1.0/5 > **Mohamed** | *4 December 2024* | Automotive | Recommendation rating: 0.0/10 > > **Cons**: I am completely upset with WhatsApp. My number was blocked without any violation of your privacy. I bought this SIM card two weeks ago and did not violate it. I was blocked and lost all my data on WhatsApp. I am really upset with the poor service and I have nothing to do with the violations of the person who carried the SIM card before buying it > > You are laughing at us like this. I was harmed because of the warning of the WhatsApp account number. I know that if someone has done something wrong before, the SIM card is warned and is not sold again. Account number :\[sensitive content hidden\] ----- ### "My Go To Messaging App" — 5.0/5 > **Harsh Vipul** | *19 July 2026* | Graphic Design Software | Recommendation rating: 9.0/10 > > **Pros**: Very easy to use with a clean interface. It works well across devices, messaging is fast, and almost everyone I know already uses it, which makes communication simple. > > **Cons**: Occasionally I run into small bugs. Recently my chat view suddenly became zoomed in for no reason, but restarting the app fixed it. It doesn't happen often, but minor glitches like this can be a bit annoying. > > Overall, my experience with WhatsApp has been very positive. I use it every day, not just for personal chats but also to coordinate multiple teams and manage projects. It's reliable, easy to use, and has all the features I need. I recently noticed the WhatsApp Plus subscription and I'm planning to try it. The additional features look useful, and it seems like good value for the price. ----- ### "Whatsapp review" — 5.0/5 > **Ahmed** | *24 June 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: I am using it daily easily to get in touch with my family and friends ..I feel so secure while using that platform because it's guaranting to you that your information will be always secured > > **Cons**: The size of the file is not large that's why any one can download it easily using any kind of phones > > I am very satisfied since I downloaded that app because it's always facilitating contacting all in easy ways ... ----- ### "Not safe with Whatsapp" — 2.0/5 > **Jessica** | *12 July 2026* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: That it allowed me to mute it completely before I uninstalled the app completely. I didn't like anything literally > > **Cons**: I truly believe this is a platform to allow scammers and hackers and typical criminals to contact anyone even if they're blocked on regular calls as spam and it's a unsafe community and shouldn't be recognized for a business in my opinion ----- Page: 1 / 659\ Next: [Next page](https://www.capterra.ae/software/180345/whatsapp?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/180345/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data