--- description: Get detailed information about WhatsApp usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.ae/software/180345/whatsapp Page: 1 / 660\ Next: [Next page](https://www.capterra.ae/software/180345/whatsapp?page=2) > WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. > > Verdict: Rated **4.7/5** by 16475 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses WhatsApp? WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 16475 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WhatsApp - **Location**: Menlo Park, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: WhatsApp is available free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Afrikaans, Albanian, Arabic, Azerbaijani, Bangla, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Persian, Polish, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese - **Available Countries**: United States ## Features - Activity Dashboard - Audio Calls - Autoresponders - CRM Software - Chat/Messaging - Collaboration Tools - Interaction Tracking - Mobile Access - Multi-Channel Communication - Multi-Language - Personalization and Behavioral Targeting Software - Real-time Consumer-facing Chat - Search/Filter - Third-Party Integrations - Video Conferencing Software ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software) - [Team Communication Software](https://www.capterra.ae/directory/31033/team-communication/software) - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) - [Generative AI Tools](https://www.capterra.ae/directory/34155/generative-ai/software) - [Conversational AI Platform Software](https://www.capterra.ae/directory/31596/conversational-ai-platform/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 2. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24219 reviews) 3. [LiveChat](https://www.capterra.ae/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Text Request](https://www.capterra.ae/software/167015/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "WhatsApp- Best Communication App/ Software" — 5.0/5 > **Muhammad Zohaib** | *11 September 2026* | Construction Software | Recommendation rating: 9.0/10 > > **Pros**: WhatsApp offers good value for money with free messaging and calling, while its simple interface makes it easy to use. Its messaging and chat features allow users to communicate quickly through text, voice, video, and media files sharing. Customer support is available for common account and technical issues. It also support basic project coordination through group chats, file sharing, and team communication, despite having limited dedicated project management features. > > **Cons**: WhatsApp have limited features for advanced project management and may not be suitable for handling complex team workflows. It also becomes difficult to organize important messages and files in busy group chats, especially when there are many conversations. > > My overall experience is very very good with WhatsApp as I am using it daily for messaging and calling, even video calls. ----- ### "My Review whatsapp" — 5.0/5 > **taha** | *23 April 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Free text messages, voice, and video calls \_ Ensures privacy and security in chats \_ Available on mobile, desktop, and web > > **Cons**: Storage and data usage issues: Media files can consume significant device storage. Limited business integrations: Lacks API support for tools like CRMs and task managers. Customer support limitations: Minimal assistance for user issues > > A very unique experience that spanned many years. It is now my primary communication program. ----- ### "I completely upset with WhatsApp" — 1.0/5 > **Mohamed** | *4 December 2024* | Automotive | Recommendation rating: 0.0/10 > > **Cons**: I am completely upset with WhatsApp. My number was blocked without any violation of your privacy. I bought this SIM card two weeks ago and did not violate it. I was blocked and lost all my data on WhatsApp. I am really upset with the poor service and I have nothing to do with the violations of the person who carried the SIM card before buying it > > You are laughing at us like this. I was harmed because of the warning of the WhatsApp account number. I know that if someone has done something wrong before, the SIM card is warned and is not sold again. Account number :\[sensitive content hidden\] ----- ### "Simple and convenient platform for messaging and group communication" — 5.0/5 > **Nikitha** | *21 September 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: WhatsApp is easy to use and provides good value for money for everyday communication. The Messaging and Chat features make it simple to communicate with individuals and groups, while media and document sharing make conversations more convenient. The interface is straightforward, so it is easy to start conversations and manage ongoing communication without much setup. > > **Cons**: When there are many group conversations and messages, it can sometimes become difficult to keep track of important information. I have occasionally experienced minor bugs and issues such as delayed notifications or messages taking time to synchronize. Some group conversations can also become cluttered when there is a high volume of messages. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect. Project Management is also not a primary use case for me, although group chats can be useful for coordinating tasks and updates. > > My overall experience with WhatsApp has been positive. The Ease of Use makes it convenient for everyday communication, while Messaging and Chat provide a simple way to communicate with individuals and groups. It is particularly useful for quick updates, coordination, and sharing files or media. Although there can occasionally be minor Bugs and Issues, they have not significantly affected my experience. I have limited direct experience with Customer Support, and Project Management is not a primary use case for me. Overall, I believe WhatsApp provides good Value for Money as a convenient communication and messaging platform. ----- ### "Reliable everyday communication platform" — 5.0/5 > **Verified Reviewer** | *31 August 2026* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: WhatsApp is a reliable everyday platform to connect with family, friends or colleagues by providing the features like messaging, voice notes, audio and video calls, group calls, sharing and receiving photos and videos. The interface is simple and easy to use. It instantly delivers the messages or the videos and photos which makes project management easy. > > **Cons**: Customer support lacks in providing proper guidance and is hard to navigate also I personally met occasional glitches and bugs while sending and receiving long videos or documents and receiving notifications. > > All in all WhatsApp is a reliable everyday platform for connecting around the world, also it provides multiple useful features which makes life and work a lot more easy that to at a very decent price. Although WhatsApp has some issues and bugs occasionally. ----- Page: 1 / 660\ Next: [Next page](https://www.capterra.ae/software/180345/whatsapp?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/180345/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data