---
description: Get detailed information about helppeople Cloud usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
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title: helppeople Cloud Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [helppeople Cloud](/software/179540/helppeople-cloud)

# helppeople Cloud

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> help desk software for asset management, ticketing system, SLA, knowledge base, ITIL ready

Start managing for 4,99 USD per month
> 
> Verdict: Rated **4.7/5** by 13 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses helppeople Cloud?

We are the leading help desk in Latin America\! more than 2 million active users, ITIL ready and 15 processes certified by PinkVERIFY.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 13 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: helppeople
- **Location**: Cali, Colombia
- **Founded**: 2000

## Commercial Context

- **Starting Price**: $4.99
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Starter - $4.99 per agent per month or $49 per agent per year
Standard - $19.99 per agent per month or $199 per agent per year
Professional - $49.99 per agent per month or $499 per agent per year
Business - $99.99 per agent per month or $999 per agent per year
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Argentina, Bolivia, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Spain, United States, Uruguay, Venezuela

## Features

- Alerts/Escalation
- Asset Tracking Software
- Audit Management
- Automated Routing
- Change Management Software
- Contract/License Management
- IT Asset Tracking
- Inventory Management Software
- Macros/Templated Responses
- Multi-Channel Communication
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Workflow Configuration
- Workflow Management Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)

## Related Categories

- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)
- [IT Management Software](https://www.capterra.ae/directory/10001/it-management/software)
- [IT Asset Management Software](https://www.capterra.ae/directory/30077/it-asset-management/software)
- [Workflow Management Software](https://www.capterra.ae/directory/30091/workflow-management/software)

## Alternatives

1. [NinjaOne](https://www.capterra.ae/software/165889/ninjaone) — 4.7/5 (282 reviews)
2. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (763 reviews)
4. [SysAid](https://www.capterra.ae/software/107225/sysaid) — 4.5/5 (511 reviews)
5. [C2](https://www.capterra.ae/software/135915/c2-atom) — 4.3/5 (14 reviews)

## Reviews

### "Nice experience with Help peopleCloud :-)" — 4.0/5

> **Jhoan Sebastian** | *15 February 2022* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: I have to say that I like several features about this software, for example, if I compare this tool for example with SOLMAN (Solution Manager by SAP) Helppeople is easier to use, I like there are so many filters in the home screen in order to have an accurate searching, and I like the way I can customize my user reports.
> 
> **Cons**: I think that everyting is ok. But in my organization, in order to scale a request to another dependency, we have to create a new order associated whith the original one, instead to use the scale button. The sofware administrators in my organization said they are working in order to put this button in operation.

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### "Help People Alcaldia de Santiago de Cali." — 5.0/5

> **Juan Carlos** | *16 December 2021* | Government Administration | Recommendation rating: 9.0/10
> 
> **Pros**: Rapida implementacion, muy intuitivo y facil de utilizar, excelente soporte del proveedor.
> 
> **Cons**: Ultimamente la atencion de soporte ha tenido lentitud por parte del proveedor para resolver problemas.
> 
> Soy encargado de adiministrar la gestion de activos y brindo soporte en aspectos tecnicos de configuracion es un software muy facil de aprender  y manejar.

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### "Help People en la Alcaldia de Santiago de Cali" — 5.0/5

> **Carlos** | *30 November 2021* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: Se pudo hacer una implementacion en menos de 3 meses para una entidad como la Alcaldia de Santiago de Cali, que manejaba en su momento mas de 2000 usuarios. El numero de usaurios se incremento, siendo la mesa mas incliyente por su facilidad de uso, la cantidad de solicitudes tambien aumento y esto permitio empezar a registrar lo que realemnte pasa al interior de la entidad, lo que permitio realizar cambios de fondo en la manera como los equipos TI trabajan.
> 
> **Cons**: Aunque el software tiene muchas funcionalidades generales lidiar con las parametrizaciones propias de la Alcaldia ha sido algo dificil, el equipo de desarrollo de help people ha sido algo lento.
El esquema de licenciamiento no fue claro para nosotros desde un principio y nos genero unos costos extras .
> 
> El cambio de software de mesa de ayuda fue muy positivo, los usuarios fueron muy receptivos y la curva de aprendizaje se supero muy rapido, en serio el software es muy sencillo de utilizar y de parametrizar.

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### "Calificación helppeople" — 5.0/5

> **Maria Ximena** | *30 November 2021* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Que es fácil de usar y lo más importante es que se puede usar en todas las áreas de la empresa
> 
> **Cons**: Falta de material como manuales y videos para autogestionarse
> 
> Me ha permitido darle orden a mi trabajo. Pues con helppeople puedo hacerle seguimiento a mis tareas y a las solicitudes que me ponen en otras áreas

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### "Haz crecer tu empresa de la mano de Helppeople" — 5.0/5

> **Luis Nolberto** | *1 December 2021* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: Gestiona completamente todo tu portafolio de servicios de una manera agil, segura, estable y de calidad, esto lo puedes lograr con Helppeople
> 
> **Cons**: Muchas de las cosas sobre todo de la inteface que no gustaban de la versión 7 ya fueron corregidas con la versión aurora, haciendo de esto un producto más amigable con el usuario.
> 
> En la copañia para la cual trabajo, Alcaldia de Cali, los usuarios se encuentran gratamente safisfechos con el uso de esta herramienta, la cual les ha permitido gestionar sin contratiempo sus peticiones.

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## Links

- [View on Capterra](https://www.capterra.ae/software/179540/helppeople-cloud)

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