--- description: Get detailed information about Web Help Desk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Web Help Desk Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Web Help Desk](/software/179421/web-help-desk) # Web Help Desk Canonical: https://www.capterra.ae/software/179421/web-help-desk Page: 1 / 6\ Next: [Next page](https://www.capterra.ae/software/179421/web-help-desk?page=2) > Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs. > > Verdict: Rated **4.1/5** by 123 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Web Help Desk? IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 123 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SolarWinds - **Location**: Tulsa, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: $753.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: SolarWinds Web Help Desk is priced per technician, starting from €575/seat (for 1 to 5 licenses) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Japanese, Korean, Portuguese - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking Software - Audit Management - Automated Routing - Change Management Software - Compliance Tracking - Contract/License Management - Cost Tracking - Customizable Branding - Dashboard Software - Incident Management Software - Inventory Management Software - Knowledge Base Management - Knowledge Management Software - Multi-Channel Communication - Problem Management - Release Management - Reporting/Analytics - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Surveys & Feedback - Task Editing - Ticket Management - Workflow Management Software ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) ## Related Categories - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) - [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software) - [IT Asset Management Software](https://www.capterra.ae/directory/30077/it-asset-management/software) - [Task Management Software](https://www.capterra.ae/directory/10030/task-management/software) - [Knowledge Base Software](https://www.capterra.ae/directory/32454/knowledge-base/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "A relic of systems from 20 years ago" — 1.0/5 > **Danny** | *30 May 2024* | Renewables & Environment | Recommendation rating: 0.0/10 > > **Pros**: I can't say I found much to like, maybe the ability of the on-premise version to reduce the surface of attack, but that's about the only advantage and not solely tied to this tool. > > **Cons**: The setup is hard, with no easy backup or transfer and no cloud version when we adopted it. The price jumped steeply once the trial ended (but we expected it). > > Poor, you need to run this on a Linux box to get the most out of it. With the size of our company, it didn't make much sense, so we gave back the keys and moved on. ----- ### "User Friendly and easily customizable" — 5.0/5 > **Gabriel** | *4 March 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Very User Friendly and easily customizable > > **Cons**: Limited plans included if you're on a budget > > Overall it was very pleasant and easy to use ----- ### "Web Help Desk" — 5.0/5 > **Liam** | *17 May 2024* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Web Help Desk is easy to use even with its outdated UI. It was easy to deploy and everybody learned to use it quite fast. Getting reports, wich is important for us, is easy and they are quite complex and complete. > > **Cons**: The designers team can work a little more at the interface. > > Overall is really good software, easy to use and manage. Having one time payment can feel a little expensive for the first time but in time you will figure you had a good deal. ----- ### "Make your end user support structured" — 5.0/5 > **Sergey** | *13 February 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I started using this software 4 years ago. From a very first moment I could really see a difference from other products. I liked an ability to have multiple locations, with each location having multiple points of contacts. With that, I was able to set up routings of my tickets so they would always reach a correct IT person. This is very useful, when your business is spread through multiple timezones. Another feature that I really liked is LDAP authentication. This allowed me to restrict access to only authorized users, eliminating a possibility of phishing emails reaching the system. > > **Cons**: As the company grew, at some point my AD structure become very complex - multiple ADs not connected to each other. Unfortunately, at that point, I had to stop using this solution because it couldn't handle more that one AD efficiently. ----- ### "A software that gives the luxurious touch of commitment to clients. It shows concern." — 5.0/5 > **Caleb** | *30 September 2023* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: Web Help Desk is quite affordable. I am happy for the software value for money. It gives instant results. Handling incoming multiple tasks can be overwhelming. This software helps me keep track of operations in real time. It is quite easy to customize for ease of use. > > **Cons**: This software is perfect. I basically find everything impressive and helpful. It is user-friendly too. > > Versatile software. I highly recommend. The ticketing system management is easy and has entered another phase of automation. I like the experience with Web Help Desk so far. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ae/software/179421/web-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/179421/web-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data