18 years helping Emirati businesses
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EngageBay CRM
What Is EngageBay CRM?
Design and send beautiful and engaging emails and run email marketing campaigns at the click of a button. Improve your conversions substantially, by using our web forms. Create amazing landing pages using a simple drag and drop designer. Nurture your audience with email marketing automation. Improve your business efficiency by automating routine tasks. Engage your social media audience like a pro. Keep all your sales and marketing materials in one place, accessible to your team from any device.
Who Uses EngageBay CRM?
Small to medium size businesses that require affordable, all in one sales and marketing software to acquire, engage, nurture and convert visitors to customers.
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EngageBay CRM
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Reviews of EngageBay CRM
Alternatives Considered:
Great, Value for Money Solution for a B2B
Comments: We were looking for a solution that would suit a B2B and were comparing various options against the features of Pardot and Hubspot. EngageBay came out as the most cost-effective solution that gave us most of the features but at a much more reasonable cost. We are happy with the choice of EngageBay for our business. Not only is it good value, but it is easy to use and the support is better than their competitors (including some of the market leaders which I have experienced first hand).
Pros:
It does everything we need at a much more reasonable cost than than the market-leading marketing platforms and CRMs. Also, the interface is much easier to use and far more intuitive than some of the market leaders, eg. SalesForce/Pardot. The support team are responsive and will answer any questions which is helpful particularly in the set up phase. We are based in Australia, so sometimes there is a time lag but it has not caused us any issues to date.
Cons:
There are a few missing features which would seem to be obvious, eg. not being able to sort on every column of data or only having the client's first name listed in some places when having both names would be more helpful or not having the ability to insert an email link into their templates. However, these can be worked around.
"EngageBay is an excellent all-in-one CRM and marketing tool! The platform is user-friendly"
Comments: EngageBay is an excellent all-in-one CRM and marketing tool! The platform is user-friendly, packed with features, and offers great value for the price. The customer support team is outstanding, and [sensitive content hidden], in particular, went above and beyond to assist me. He was knowledgeable, patient, and quick to resolve my queries. Highly recommend EngageBay for businesses looking for a reliable CRM with top-notch support.
Pros:
It is comprehensive CRM so for small teams it is good software and centralized System. the Customer Support is good.
Cons:
Will update as we use for longer period.
Look elsewhere
Comments: We have had continual problems trying to be productive using this service. Nothing is straighforward and there are strange side effects and bugs. Online documtation is very poor, so you have to ask almost everything via support. Support chat is fast but low quality. Support tickets are better but they close them without resolving anything so you have to keep bugging them. The most disappointing feature was automations, where they have only limited things that can trigger an automation and limited choices for what the automation can do. You can have multiple automations but there is no priority between them so you end up having to just have one very large one. Not designed or implemented well. It is completely unacceptable that customer support tickets in the Support section are not reliably showing up in saved views. Sounds good on paper but in practice it is not there. Look elsewhere.
Pros:
Combines marketing automation, CRM, and ticketing system.
Cons:
Nothing is straightforward, there are numerous bugs and poor design decisions, ticket views are unreliable (sometimes do not show all matches!).
EngageBay Response
4 months ago
Hi Rob, Sorry to know about your experience. The team is already working on adding the triggers and they should be live in a couple of days. We will let you know once the triggers are added. Please reach out to our support to share any further feedback you may have and we would be more than happy to work on them.
Best Onboard Experience
Comments: Quick, Easy and Extremely user friendly!
Pros:
The user friendly onboarding. Super easy and quick! Let's not mention the landing page templates!
Cons:
Can't really say that I disliked anything about the overall experience
Alternatives Considered:
Nice Forms and superb support
Comments: really friendly and quick support that helped me with my issue. Beautiful forms
Pros:
Easy to use and quick to set up. Forms are highly customizable
Cons:
not much, just some stuff is behind a pay wall, but that is to expected
