---
description: Get detailed information about MirrorWave usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: MirrorWave Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Survey Software](/directory/30092/survey/software) > [MirrorWave](/software/178597/mirrorwave-feedback-management-software)

# MirrorWave

Canonical: https://www.capterra.ae/software/178597/mirrorwave-feedback-management-software

> MirrorWave is a feedback system that drives profitable business outcomes for your deep, enduring customer relationships
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses MirrorWave?

Medium sized organisations who manage deep complex relationships \& partnerships. Covering a variety of industries including financial services, distribution, industrial B2B, technology \& consulting.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: MirrorWave
- **Location**: Rosedale, New Zealand
- **Founded**: 2009

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: New Zealand

## Features

- Complaint Monitoring
- Customer Segmentation
- Customizable Templates
- Dashboard Software
- Data Import/Export
- Email Marketing Software
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Offline Response Collection
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis Software
- URL Customization

## Category

- [Survey Software](https://www.capterra.ae/directory/30092/survey/software)

## Related Categories

- [Survey Software](https://www.capterra.ae/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software)
- [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software)

## Alternatives

1. [Typeform](https://www.capterra.ae/software/137289/typeform) — 4.7/5 (945 reviews)
2. [SurveyLegend](https://www.capterra.ae/software/156752/surveylegend) — 4.6/5 (963 reviews)
3. [UmfrageOnline](https://www.capterra.ae/software/201674/enquetes-maken) — 4.6/5 (1553 reviews)
4. [Google Forms](https://www.capterra.ae/software/176571/google-forms) — 4.7/5 (11363 reviews)
5. [SurveyMonkey](https://www.capterra.ae/software/32728/surveymonkey) — 4.6/5 (10426 reviews)

## Reviews

### "Best in Class - MirrorWave" — 5.0/5

> **Patrick** | *26 September 2018* | Insurance Software | Recommendation rating: 10.0/10
> 
> **Pros**: The software is from a user standpoint is very easy to use and intuitive. The ability to dive deep into the data and produce a range of analysis is first class. It enables the user and the organisation to access customers responses almost instantly and be able to take hold of the clients feedback and address it immediately which clients value immensely. 
The software enables a 'story' of the relationship to be told and to show how the relationship has evolved, how the customers responses have been actioned and as a result how value has been added back into the relationship which in turn has lead to deeper, more productive, and profitable relationships. 
The reporting outputs of the software are excellent and reports can be easily downloaded and transferred into client or management presentations.
> 
> **Cons**: There is nothing I did not like about the software.
> 
> Not only am I a big advocate of the software and its use for measuring, analyzing and improving relationships but I am also a big advocate of the team at Mirror Wave. The customer representative adds immense value to your business through their advice on running customer/relationship program's, what to do with the data, and how to get the best out of your relationships. 
They are constantly seeking feedback on the software itself and as a result of feedback given to them have made a number of enhancements which in turn continues to ensure they are market leaders in this space.

-----

### "Mirrorwave" — 5.0/5

> **Alan** | *15 December 2018* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: The product enabled myself and the business to clearly understand where our customers felt the relationship was between our two teams and also areas that were not working as well as they should. This crucial information allowed us to bring new solutions to the table and also identify any areas of concern that we were not  previously aware existed.    Customer support was also exceptional.
> 
> **Cons**: No concerns come immediately to mind. I do remember a couple of small issues early on but once advised the team was quick to create new functionality to make the process work more seamlessly.
> 
> My personal overall experience has been exceptional. From the support when the product was installed through to continued day to day results that we see from using the product within the business and major global clients.

-----

### "MirrorWave\_Review" — 5.0/5

> **Mark** | *6 March 2019* | Human Resources Software | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use. Clarity of information. Excellent fit to the overall concept of MirrorWave, that is, following over time. The software allows you to easily access the journey. Ability to use the software to share information easily with stakeholders.
> 
> **Cons**: Nothing springs to mind. I am looking forward to seeing the new enhancements to the system.
> 
> At the moment I am using MirrorWave to "follow" individuals on their path through Career Transition/Outplacement. I am gaining many benefits from this: Really understanding what works and what does not work in order to provide the most benefit to these individuals; being able to intervene even after the formal process has finished to continue to assist these individuals (and their current or new organisations) achieve the best possible outcome - this is proving to be very powerful; great stories to use with clients, candidates and potential clients.

## Links

- [View on Capterra](https://www.capterra.ae/software/178597/mirrorwave-feedback-management-software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/178597/MirrorWave-Feedback-Management-Software/> |
| en-AE | <https://www.capterra.ae/software/178597/mirrorwave-feedback-management-software> |
| en-AU | <https://www.capterra.com.au/software/178597/mirrorwave-feedback-management-software> |
| en-CA | <https://www.capterra.ca/software/178597/mirrorwave-feedback-management-software> |
| en-GB | <https://www.capterra.co.uk/software/178597/mirrorwave-feedback-management-software> |
| en-IE | <https://www.capterra.ie/software/178597/mirrorwave-feedback-management-software> |
| en-IL | <https://www.capterra.co.il/software/178597/mirrorwave-feedback-management-software> |
| en-IN | <https://www.capterra.in/software/178597/mirrorwave-feedback-management-software> |
| en-NZ | <https://www.capterra.co.nz/software/178597/mirrorwave-feedback-management-software> |
| en-SG | <https://www.capterra.com.sg/software/178597/mirrorwave-feedback-management-software> |
| en-ZA | <https://www.capterra.co.za/software/178597/mirrorwave-feedback-management-software> |

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