Who Uses Trengo?

Trengo is suitable for every company, from startups to enterprises, that want to work and communicate efficient with leads, clients, teams and colleague's. Trengo is easy to use and understand.

What Is Trengo?

Trengo increases team productivity and efficient customer communication by unifying all communication channels in one collaborative inbox.

Receive messages from Email, Facebook Messenger, WhatsApp, SMS, voice, live chat and many more in one central place.

Trengo Details

Trengo

https://trengo.com

Founded 2015

Support

  • Business Hours
  • Online

Deployment

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
Trengo video
Play
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Trengo pricing overview

See pricing details

Trengo does not have a free version but does offer a free trial. Trengo paid version starts at $8.00/month.


Starting Price

$8.00/month. See pricing details

Free Version

No

Free Trial

Trengo Features

  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content

View full list of Customer Communications Management Software

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

View full list of Customer Engagement Software

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

View full list of Customer Service Software

  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking/Analytics
  • Win / Loss Analysis

View full list of Customer Success Software

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

View full list of Live Chat Software

  • Collaboration
  • Electronic Signature
  • Employee Activity Monitoring
  • Live Chat
  • Meeting Management
  • Remote Access
  • Remote Support
  • Softphone
  • Task Management
  • Time Zone Tracking
  • Video Chat
  • Web Conferencing

View full list of Remote Work Software

  • CMDB
  • Change Management
  • IT Asset Management
  • Incident Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • SLA Management
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Trengo Reviews

Showing 5 of 18 reviews

Overall
4.7/5
Ease of Use
4.5/5
Customer Service
4.7/5
Features
4.4/5
Value for Money
4.7/5
Frits P.
Owner
Automotive, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 27/01/2020

"Very nice messaging app"

Comments: Our clients are helped through various channels, served by Trengo

Pros: Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

Cons: They changed their pricing plan, with a half year for existing customers.

  • Reviewer Source 
  • Reviewed on 27/01/2020
Laurien V.
Management trainee supply chain
Food Production, 10,001+ Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 21/04/2020

"A nice program"

Comments: A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.

Pros: I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.

Cons: For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.

Vendor Response

by Trengo on 28/04/2020

Hi Lauren,

Thank you for your review and valuable feedback!

It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch).

If you have more questions or feedback for our product, do not hesitate to reach out.

Best,
Luuk

  • Reviewer Source 
  • Reviewed on 21/04/2020
Christ V.
OPerations Manager
Wholesale, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 21/04/2020

"Useful tool in organisations"

Comments: Good, good support.

Pros: Integration of several communication channels

Cons: Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities.
Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

  • Reviewer Source 
  • Reviewed on 21/04/2020
Tim S.
Owener
Automotive, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 22/04/2020

"Great feature richt and easy to use software that saves time"

Comments: Trengo saves us time, brings us closer to our customer and shortens response times.

Pros: Everthing in one place with an interface that works like a charm and looks good too.

Cons: Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

  • Reviewer Source 
  • Reviewed on 22/04/2020
Lars B.
Owner
Facilities Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/01/2020

"Its a great tool that saves me a lot of time!"

Pros: Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.

Cons: I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier

  • Reviewer Source 
  • Reviewed on 13/01/2020