Who Uses Trengo?

Trengo is suitable for every company, from startups to enterprises, that want to work and communicate efficient with leads, clients, teams and colleague's. Trengo is easy to use and understand.

What Is Trengo?

Trengo increases team productivity and efficient customer communication by unifying all communication channels in one collaborative inbox.

Receive messages from Email, Facebook Messenger, WhatsApp, SMS, voice, live chat and many more in one central place.

Trengo Details

Trengo

https://trengo.com

Founded 2015

Trengo Pricing, Cost & Reviews - Capterra UAE 2020

Trengo does not have a free version but does offer a free trial. Trengo paid version starts at $8.00/month.

Starting Price

$8.00/month
See pricing details

Free Version

No

Free Trial

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Trengo Features

Customer Communications Management Software
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communication
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking/Analytics
Win / Loss Analysis
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Collaboration
Electronic Signature
Employee Activity Monitoring
Live Chat
Meeting Management
Remote Access
Remote Support
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Trengo Reviews

Showing 5 of 18 reviews

Overall
4.7/5
Ease of Use
4.5/5
Customer Service
4.7/5
Features
4.4/5
Value for Money
4.7/5
Frits P.
Owner
Automotive, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 27/01/2020

"Very nice messaging app"

Comments: Our clients are helped through various channels, served by Trengo

Pros: Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

Cons: They changed their pricing plan, with a half year for existing customers.

  • Reviewer Source 
  • Reviewed on 27/01/2020
Laurien V.
Management trainee supply chain
Food Production, 10,001+ Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 21/04/2020

"A nice program "

Comments: A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.

Pros: I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.

Cons: For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.

Vendor Response

by Trengo on 28/04/2020

Hi Lauren,

Thank you for your review and valuable feedback!

It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch).

If you have more questions or feedback for our product, do not hesitate to reach out.

Best,
Luuk

  • Reviewer Source 
  • Reviewed on 21/04/2020
Christ V.
OPerations Manager
Wholesale, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 21/04/2020

"Useful tool in organisations"

Comments: Good, good support.

Pros: Integration of several communication channels

Cons: Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities.
Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

  • Reviewer Source 
  • Reviewed on 21/04/2020
Tim S.
Owener
Automotive, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 22/04/2020

"Great feature richt and easy to use software that saves time"

Comments: Trengo saves us time, brings us closer to our customer and shortens response times.

Pros: Everthing in one place with an interface that works like a charm and looks good too.

Cons: Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

  • Reviewer Source 
  • Reviewed on 22/04/2020
Lars B.
Owner
Facilities Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/01/2020

"Its a great tool that saves me a lot of time! "

Pros: Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.

Cons: I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier

  • Reviewer Source 
  • Reviewed on 13/01/2020