--- description: Get detailed information about Okendo usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Okendo Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/31024/review-management/software) > [Okendo](/software/176189/okendo) # Okendo Canonical: https://www.capterra.ae/software/176189/okendo Page: 1 / 11\ Next: [Next page](https://www.capterra.ae/software/176189/okendo?page=2) > Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys. > > Verdict: Rated **4.9/5** by 239 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Okendo? Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys. Trusted by 17,000+ brands like SKIMS, Rhode, and Oh Polly to drive growth. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 239 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Okendo - **Founded**: 2016 ## Commercial Context - **Starting Price**: $19.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Okendo is offered across five pricing plans, outlined below. A 14-day free trial is available. Essential: $29 per month Growth: $99 per month Power: $299 per month Advanced: $499 per month Enterprise: Please contact Okendo directly for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Australia, Canada, Denmark, Finland, France, Germany, Ireland, New Zealand, Spain, Sweden, United Kingdom, United States ## Features - Campaign Management Software - Dashboard Software - Data Import/Export - Loyalty Program - Multi-Channel Marketing - Negative Feedback Management - Performance Metrics - Referral Tracking - Reporting & Statistics - Response Management - Review Monitoring - Review Notification - Review Request - Rewards Management - Sentiment Analysis - Social Media Integration - Social Sharing - Third-Party Integrations ## Integrations (38 total) - AfterShip - Afterpay - Alloy - Athos Commerce - Bazaarvoice - CartHook - EcoCart - Friendbuy - Google Ads - Google Analytics 360 - Gorgias - Justuno - Klaviyo - Linnworks - LoyaltyLion ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Feedback and Reviews Management Software](https://www.capterra.ae/directory/31024/review-management/software) ## Related Categories - [Feedback and Reviews Management Software](https://www.capterra.ae/directory/31024/review-management/software) - [Customer Loyalty Software](https://www.capterra.ae/directory/10031/customer-loyalty/software) - [Referral Software](https://www.capterra.ae/directory/30681/referral/software) - [Survey Software](https://www.capterra.ae/directory/30092/survey/software) - [Customer Advocacy Software](https://www.capterra.ae/directory/31435/customer-advocacy/software) ## Alternatives 1. [Trustpilot](https://www.capterra.ae/software/169618/trustpilot) — 4.5/5 (1207 reviews) 2. [TrueReview](https://www.capterra.ae/software/210085/truereview) — 5.0/5 (155 reviews) 3. [Birdeye](https://www.capterra.ae/software/152997/birdeye) — 4.7/5 (707 reviews) 4. [ReputationStacker](https://www.capterra.ae/software/160682/reputationstacker) — 4.9/5 (59 reviews) 5. [Yotpo](https://www.capterra.ae/software/144389/yotpo) — 4.5/5 (377 reviews) ## Reviews ### "Taking it to the next level" — 5.0/5 > **Diana Karen** | *31 March 2026* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: Okendo has helped us not only elevate our customer experience online and as a whole but also our product quality. > > **Cons**: Trying to find a way to have control of removing reviews coming from shop app - currently no way to do it. > > Overall we are very happy with our experience. Our rep \[sensitive content hidden\] has made it so easy for us to implement new ways to show reviews on our website. ----- ### "Seamless Integration, Top-Tier Support, and Real Business Growth with Okendo" — 5.0/5 > **Thomas** | *25 August 2026* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The user interface is very easy to use and straight forward. Okendo also has a lot of features we were looking for, all built into a single platform. More importantly, our CSM has assisted us with creating a great customer experience as well as growing our business. > > **Cons**: Costs can add up quickly depending on what you are looking for, however, we have had a positive experience with the enhancements we paid for. > > Overall, Okendo has been a pleasure to work with. Our CSM is great, the features available are exactly what we are looking for, and we hope the product only gets better. ----- ### "Excellent customer support" — 5.0/5 > **Manda** | *27 August 2026* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Their support team is incredibly helpful\! \[sensitive content hidden\] has been an awesome partner to help us get the most out of the platform and features. > > **Cons**: No complaints. Everything has been easy to use so far and we're enjoying all of the features to support segmentation. ----- ### "Strong Loyalty & Referral Platform with Excellent Account Support" — 5.0/5 > **Saurabh** | *14 August 2026* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: The biggest strengths for us are the overall value, flexibility, and support from the Okendo team. We currently use Okendo across 12 Shopify stores for our loyalty/rewards and referral programs, and the commercial value we receive for the setup has been excellent. The platform gives us a good foundation for managing customer loyalty and referrals, while the Okendo team has been very helpful in understanding our requirements and suggesting ways to improve participation and revenue from the programs. Our account manager, \[sensitive content hidden\], has been particularly helpful and responsive. We regularly connect with the team, and they proactively share recommendations around promoting the loyalty program, increasing engagement, and maximizing the revenue potential from the program. Another positive point is their willingness to help when we encounter platform limitations. There have been cases where the exact functionality we needed wasn't available out of the box, but the team worked with us to identify practical workarounds and provided additional support to help us achieve the desired outcome. > > **Cons**: There were a few areas where we have found the platform lacking certain features or flexibility that would be useful for our specific business requirements. However, in most cases, the Okendo team has been willing to work with us and provide a workaround or alternative approach, which has helped us continue moving forward. > > Overall, our experience with Okendo has been very positive. The platform has helped us manage our loyalty and customer referral programs across multiple Shopify stores, and the support we receive from the account and product teams has been a major advantage. The combination of competitive pricing, multi-store support, responsive account management, regular consultations, and practical solutions to platform limitations makes Okendo a strong option for Shopify merchants looking to build and grow loyalty and referral programs. We particularly value the ongoing support and strategic recommendations we receive rather than just having access to the software. The team actively helps us think about how to improve adoption, engagement, and revenue from the programs. ----- ### "a great partner behind the platform" — 5.0/5 > **sarah** | *29 September 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: What I like most is how easy it makes it to see and understand the customer voice in one place. As a CX manager, I really value being able to see the actual feedback, photos, and product-specific comments from customers and use that information to spot trends and share meaningful feedback with other teams. > > **Cons**: The biggest challenge for me is that some of the reporting and insights could be more intuitive. I sometimes have to dig around to find the specific information I’m looking for, especially when I’m trying to identify trends across reviews or customer feedback. I’d love to see more streamlined reporting that makes it easier for a CX team to quickly turn customer feedback into actionable insights. > > Overall, we’ve had a really positive experience with Okendo. A special shoutout to \[sensitive content hidden\], our partner and point of contact at Okendo. She is amazing to work with, incredibly responsive, helpful, and always willing to jump in and help us find a solution. Having a great partner like her makes a big difference in our overall experience with the platform. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.ae/software/176189/okendo?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/176189/okendo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data