--- description: Get detailed information about Customerly usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Customerly Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Customerly](/software/173977/customerly) # Customerly Canonical: https://www.capterra.ae/software/173977/customerly Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/173977/customerly?page=2) > Customerly helps SaaS teams automate support, boost retention, and engage customers with AI-powered automation, surveys, and emails. > > Verdict: Rated **4.5/5** by 70 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Customerly? Customerly is the first-in-class AI customer service platform for SaaS businesses. We automate support, enhance customer success, and drive engagement with AI, surveys, and email marketing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 70 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Customerly - **Location**: Letterkenny, Ireland - **Founded**: 2017 ## Commercial Context - **Starting Price**: $29.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Startup: $24mo Live Chat + Unlimited Newsletter and Funnels included up to 2000 contacts. Professional: $87mo Live Chat + Unlimited Newsletter and Funnels included up to 5000 contacts. Video Live Chat Smart Assignment rules In-app Surveys NPS Enterprise: Tailored plans starting at $129mo - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Spanish - **Available Countries**: China, Germany, Ireland, Japan, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - Automated Responses - Automated Routing - CRM Software - Campaign Analytics - Campaign Management Software - Campaign Scheduling - Chat/Messaging - Chatbot Software - Code-free Development - Collaboration Tools - Communication Management - Contact Management Software - Conversion Tracking - Customer Experience Management - Customer History - Customer Segmentation - Customer Support Software - Customizable Branding - Customizable Fields - Customizable Templates - Data Import/Export - Email Management Software - Email Marketing Software - Email Tracking Software - Event Triggered Actions - Feedback Management - Inbox Management - Knowledge Base Management - Knowledge Management Software - Language Detection - Lead Management Software - Lead Qualification - Live Chat Software - Marketing Automation Software - Mobile Access - Mobile Optimization - Multi-Channel Marketing - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting & Statistics - Self Service Portal - Subscriber Management - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - WYSIWYG Editor ... and 16 more features ## Integrations (3 total) - LeadsBridge - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) ## Category - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software) - [Lead Generation Software](https://www.capterra.ae/directory/30963/lead-generation/software) - [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software) - [Chatbot Software](https://www.capterra.ae/directory/32448/chatbot/software) ## Alternatives 1. [Typeform](https://www.capterra.ae/software/137289/typeform) — 4.7/5 (968 reviews) 2. [SurveyMonkey](https://www.capterra.ae/software/32728/surveymonkey) — 4.6/5 (10458 reviews) 3. [Jotform](https://www.capterra.ae/software/158456/jotform-4-0) — 4.7/5 (2895 reviews) 4. [Mailchimp](https://www.capterra.ae/software/110228/mailchimp) — 4.5/5 (17624 reviews) 5. [Connecteam](https://www.capterra.ae/software/153140/connecteam) — 4.6/5 (5254 reviews) ## Reviews ### "clean cut easy to maneuver" — 4.0/5 > **April D** | *13 January 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: customer support, has free version, smooth layout easy to use. > > **Cons**: constantly lags, lacks many features, even for free many things missing offered by other companies. > > i liked it simply because i can customize and have many options in doing so. it was easy to set up with a great interface design i will say if you have a problem their support is there will work with you for solution and ensure everyone is happy ----- ### "Very good for everyday use." — 4.0/5 > **Jeremiah** | *29 December 2024* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: The live chat functions very well and the UI is easy to get used to. > > **Cons**: Nothing Major to note as no cons are actively present during my usage. > > Overall experience has been satisfactory. ----- ### "Amazing perfect experience\!" — 5.0/5 > **Sergios** | *28 March 2023* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases. We love the software\!\! > > **Cons**: Minor aspects are that we would like to make an integration with zapier on our slack channel when we receive a message from a client. But this is super minor. They provider other useful zapier intergations. > > Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate. ----- ### "Customerly does a lot of things well" — 5.0/5 > **Laurentiu** | *27 March 2023* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The workflows are very customizable and allow me to set up advanced drip campaigns, track performance, and ensure each of our customers has a pleasant and helpful onboarding experience. For the level of complexity that it offers, Customerly is pretty intuitive. > > **Cons**: There are no significant issues, only a few features missing that we used in previous software. > > After switching from Intercom—because it became unbearably expensive— we've tried two or three similar products, but ultimately, we chose Customerly. We use it to interact with leads and clients, email and drip campaigns, and host Paymo's Knowledge Base. It offers excellent value for the price, and the support and responsiveness of the team are on another level. ----- ### "Got sick to plans and prices changes" — 1.0/5 > **Federico** | *26 November 2020* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities. > > **Cons**: We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs > > We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/173977/customerly?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/173977/customerly) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data