15 years helping Emirati businesses
choose better software

What Is ZIWO?

ZIWO is built as a cloud-based, new generation contact center.

ZIWO allows Call tracking feature which is the process of determining how callers found your business. Marketing and sales teams can use call tracking data to measure the success of advertising campaigns and optimize future initiatives.

Who Uses ZIWO?

The first Cloud Contact Center Solution with Crystal Clear Quality Call in the GCC.

Where can ZIWO be deployed?

Cloud-based
On-premise

About the vendor

  • ASWAT Telecom & Media
  • Founded in 2016

ZIWO support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Bahrain, Egypt, Iraq, Kuwait, Oman and 3 others

Languages

Arabic, English, French

ZIWO pricing

Starting Price:

$40.00/month
  • Yes, has free trial
  • No free version

ZIWO does not have a free version but does offer a free trial. ZIWO paid version starts at $40.00/month.

Pricing plans

About the vendor

  • ASWAT Telecom & Media
  • Founded in 2016

ZIWO support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Bahrain, Egypt, Iraq, Kuwait, Oman and 3 others

Languages

Arabic, English, French

ZIWO videos and images

ZIWO Software - Live Dashboard
ZIWO Software - Call Whispering
ZIWO Software - CRM Plugins
ZIWO Software - Live KPI
View 5 more
ZIWO video
ZIWO Software - Live Dashboard
ZIWO Software - Call Whispering
ZIWO Software - CRM Plugins
ZIWO Software - Live KPI

Features of ZIWO

  • Activity Dashboard
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • By-Extension Reporting
  • CRM Software
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring Software
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Tracking Software
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Campaign Management Software
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conversion Tracking
  • Customizable Reports
  • Employee Scheduling Software
  • Event Triggered Actions
  • File Sharing Software
  • File Transfer
  • For Call Centers
  • IVR Software
  • Inbound Reporting
  • Keyword Tracking
  • Labor Forecasting
  • Live Chat Software
  • Multi-Channel Communication
  • Outbound Reporting
  • Performance Metrics
  • Quality Management Software
  • Queue Management
  • Recording
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Softphone Software
  • Text to Speech
  • Third-Party Integrations
  • Unattended Call Management
  • Video Conferencing Software
  • Virtual Extensions
  • Voice Customization
  • Who Answered Log
  • Workforce Management Software

ZIWO Alternatives

With Aircall’s advanced call monitoring and coaching functionality, you can correct agent mistakes and improve your calls.
Genesys Cloud™ unifies customer and agent experiences across phone, email, chat, text and social channels.
Ameyo Voice to help you connect with your customers. Experience unmatched call quality, intelligent routing and advanced voice features
CallGear is a virtual telephony with advanced sales and marketing solutions that helps businesses communicate with clients efficiently
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Web conferencing tool that helps businesses with instant messaging, voice & video calls, voice messaging, desktop sharing, conferencing
Cisco CDR Reporting and Analytics allows users to investigate and analyze CallManager data beyond what CallManager reporting provides.

Reviews of ZIWO

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
70%
4
27%
3
2%
Ibrahim
Ibrahim
Customer Service Agent in UK
Verified LinkedIn User
Hospitality, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Ziwo is making my work experience easier and funnier

5.0 3 years ago

Pros:

The user-friendly interface and the easy way of using it

Cons:

Extracting the call record and redesigning the layoutt

ASWAT Telecom & Media Response

2 years ago

Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements.

Rami
Project Manager in United Arab Emirates
Translation & Localization, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Many features that allowed us to Improve our team's productivity!!

5.0 2 years ago

Comments: We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Pros:

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Cons:

I cant think of anything, its very helpful and we rely on it in our daily tasks

Alternatives Considered: Zoho CRM and Zoho Desk

Reasons for Choosing ZIWO: ZIWO integration with Zoho provides us with multiple features that are necessary for our business.

Switched From: CallGear

Daphne Gayle
Sales Manager in United Arab Emirates
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Contact Center Solution

3.0 3 years ago

Comments: Neutral

Pros:

Fast creation of the account. More users we have, users are given a discounted rate.

Cons:

Customer Support is not okay. Long time in responses, no answers.

ASWAT Telecom & Media Response

2 years ago

Hello Daphne! Thank you for the nice words and for letting us know about your experiences. Your feedback helps us do better! We are taking this matter very seriously and hope to resolve it promptly and accurately. Cheers!

Abdelrahman
Contact center Manager in Egypt
Banking, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

SCB Contact Center

4.0 8 months ago

Pros:

- The friendly user Interface. - High-quality Functions. - Ease of setup. - Being customizable. - Support, knowledgebase, and documentation. - I love how it is integrable

Cons:

- no middle-level user privilege between admin and user. - Add a news & updates scrollbar to the live dashboard that can be managed by the account admins to deliver urgent announcements to all agents immediately. - as it should be helpful for remote work I hope to see a feature that the agent can notify supervisors (admins) that he/she needs help. - Supervisor can't make calls in case of escalations follow-up.

Roisin
Human Resources Executive in United Arab Emirates
Translation & Localization, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Call recording saved us!

5.0 2 years ago

Pros:

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Cons:

Nothing to mention, however, an updated mobile version would be great!

Alternatives Considered: Aircall

Reasons for Switching to ZIWO: They provided us with multiple custom features and the sound quality was much better.