18 years helping Emirati businesses
choose better software
What Is ZIWO?
ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...
ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture.
ZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies.
Who Uses ZIWO?
The first Cloud Contact Center Solution with Crystal Clear Quality Call in the GCC.
Where can ZIWO be deployed?
About the vendor
- ASWAT Telecom & Media
- Founded in 2016
ZIWO support
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
Arabic, English, French
ZIWO pricing
Starting Price:
- Yes, has free trial
- No free version
ZIWO does not have a free version but does offer a free trial. ZIWO paid version starts at $40.00/month.
Pricing plansAbout the vendor
- ASWAT Telecom & Media
- Founded in 2016
ZIWO support
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
Arabic, English, French
ZIWO videos and images






Features of ZIWO
Reviews of ZIWO

Ziwo is making my work experience easier and funnier
Pros:
The user-friendly interface and the easy way of using it
Cons:
Extracting the call record and redesigning the layoutt
ASWAT Telecom & Media Response
2 years ago
Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements.
Many features that allowed us to Improve our team's productivity!!
Comments: We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!
Pros:
ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!
Cons:
I cant think of anything, its very helpful and we rely on it in our daily tasks
Alternatives Considered: Zoho CRM and Zoho Desk
Reasons for Choosing ZIWO: ZIWO integration with Zoho provides us with multiple features that are necessary for our business.
Switched From: CallGear
Bad customer Service
Comments: 2
Pros:
Everytime when something requested , it takes ages for them to solve our problem,
Cons:
the dailing and at times the system hangs
Call recording saved us!
Pros:
We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.
Cons:
Nothing to mention, however, an updated mobile version would be great!
Alternatives Considered: Aircall
Reasons for Switching to ZIWO: They provided us with multiple custom features and the sound quality was much better.
ZIWO review
Comments: We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.
Pros:
Having a mobile app for admins. Easy GUI. Great customer support.
Cons:
The reporting panel could use some improvements. It would be better to be able to send the call record as a link.
Alternatives Considered: Ameyo
Reasons for Choosing ZIWO: The vendor had many techynical issues, and the support was not good.
Switched From: Genesys Cloud CX
Reasons for Switching to ZIWO: Better sales team Better price Solid product
ASWAT Telecom & Media Response
5 years ago
We are glad you enjoy our features at Ziwo !! Thanks for your kind words.
Ziwo is great
Pros:
itnis very easy to use and can track calls at real time, east to back track recent conversations
Cons:
intl numbers usually do not function correctly
ziwo
Comments: it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.
Pros:
it good and easy to use and helpful, needs to add chat between users and email access templates.
Cons:
it good and easy to use and helpful, needs to add chat between users and email access templates.
Very good site
Comments: IT's very good, i suggest it for every one that looking for soft phone for his buesness.
Pros:
It's very easy to use and deploy, also its perfect to manage your agents.
Cons:
It's recorded every single call and show you who received it with.
Service from Ziwo
Comments: It was great as it gives me freedom to connect with more people
Pros:
With the help of Ziwo we can call to any of the country across our globe
Cons:
Sometimes it gets stuck and there is a delay in call while conversating with the other person

Ziwo is the best option for your quick call center needs
Pros:
Ziwo has great features that help you to manage all your Inbound, Manual and Automatic Outbound and Telephony needs. You can add new DID´s, get analytics, call recording and all the information you need to run the effective call center.
Cons:
Everything is great. Needs improvement on reporting with easy user interface and standard data required for call center.
ASWAT Telecom & Media Response
2 years ago
Thanks for the positive feedback, Noorul! We are so grateful for your kind words, and we will do our best to meet your expectations!
Good option for real estate companies
Pros:
very convenient , Easy to use , conference call option
Cons:
call lagging and no history after 2-3 days
Ziwo review
Pros:
Dashboard is very easy to read, and I can customize the dashboard of our needs.
Cons:
Mobile Application to track the call logs
Amazing software
Comments: amazing experience, if i opened my own company, ill definitely use ZIWO
Pros:
easy to use, can make international calls, record calls
Cons:
nothing so far, the software is amazing, but some keyboard features could be helpful
ASWAT Telecom & Media Response
2 years ago
We're happy you had a fantastic experience with us, Mohammad! It's wonderful that ZIWO has made such a difference for you. We're grateful for customers like you! Cheers!
ZIWO is great and recommendable
Pros:
The phone call feature is clear, seamless, easy to understand and the calls are clear
Cons:
They need to include the smoke break and short break features
ASWAT Telecom & Media Response
2 years ago
Adua, thank you for the great review and the kind words! We have taken your suggestions into consideration about building custom statuses, including smoke breaks and short breaks. Thanks, cheers!
Great connection
Comments: It was a good way to communicate with the POCs.
Pros:
Easy connect to the POCs. It is very clear and fast.
Cons:
All about it. Ziwo is a good program that make your work easier.
ASWAT Telecom & Media Response
2 years ago
Hello Rola, many thanks for the 5-star rating!! We really appreciate you taking the time to share your experience with us.
Very good experience
Comments: excellent
Pros:
the features that are built into the software are really amazing I think all that I need in the software or all that I was asking for during the kickoff and onboarding is available except 1 thing only
Cons:
there is no disposition option in the software hope you add it shortly
ASWAT Telecom & Media Response
3 years ago
Thank you so much Magdy, for the outstanding review! We put in the work to keep you and all of our clients happy, and we will take your suggestion into consideration. Cheers!
ZIWO
Comments: we are able to assist our customers effectively and in a timely manner.
Pros:
- The software is modern and user friendly. - l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in. - the ability to track all the calls that are recorded easily.
Cons:
nothing at the moment, the software is easy to use.
ASWAT Telecom & Media Response
4 years ago
Thank you so much for your kind words !
I recommended this software
Pros:
I like the variety of services that the software included such as , showing the number of callers before answering the call.
Cons:
Sometimes I didn't understand the behavior of the system because it shows that calls are answered even when the system is closed
ASWAT Telecom & Media Response
4 years ago
Thank you so much Ahlam!
Cold calling agent
Comments: Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business
Pros:
This software is heart of my working, this provide me empowered my work, it is fast, easy, very supportive in case of trouble
Cons:
I am addicted to it, this will just doesn't hang any of the time.
ASWAT Telecom & Media Response
5 years ago
Thanks a lot Hyder
Ziwo review
Comments: it's great. Have enjoyed it.
Pros:
It's very simple to use and effective. It's very helpful to handle calls with clients without hiccups.
Cons:
I think its great. I don't really have any complaints regarding the software.
ASWAT Telecom & Media Response
2 years ago
Bereketeab, Thank you so much for taking the time to share your positive experience with us. We're really grateful for all the kind words!
My experience
Pros:
I was amazed at how easy to set up and use Ziwo. You can simply start to work on it without getting any training as it is very easy to navigate and use All the information in one place and easy to access
Cons:
Till now the program is working without issues or difficulties
ASWAT Telecom & Media Response
2 years ago
Hi Mohamed! We are thrilled to receive such a great rating, thank you so much for!!
ZIWO ASWAT
Comments:
I have been working on ziwo for almost 10 months now, i like its features!
very helpful for multitaskers!
call clarity 10/10
easy dialer for international and local calls
Pros:
ZIWO is super fast and very easy to use!
Cons:
the software lags sometimes for 30 secs
ASWAT Telecom & Media Response
5 years ago
Thanks A lot Abdullah from Team Ziwo
Very efficent
Pros:
Hold features, warm transfers and seeing the call history in detail.
Cons:
How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.
ASWAT Telecom & Media Response
5 years ago
Really Appreciate your kind words. Thank you
Aswat
Comments: Nil
Pros:
Great software, works out perfectly for me.
Cons:
There is a delay of 2-4 seconds on a call.
ASWAT Telecom & Media Response
4 years ago
Great Muhammed. Happy to assist you in your work !
Accessibility!
Pros:
The ease of use and accessibility of the software is great
Cons:
There's a usual bug which technically ruins the operations, otherwise all good
ASWAT Telecom & Media Response
5 years ago
Thanks a lot. We really appreciate it