18 years helping Emirati businesses
choose better software

What Is ZIWO?

ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...

ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture.

ZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies.

Who Uses ZIWO?

The first Cloud Contact Center Solution with Crystal Clear Quality Call in the GCC.

Where can ZIWO be deployed?

Cloud-based
On-premise

About the vendor

  • ASWAT Telecom & Media
  • Founded in 2016

ZIWO support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Bahrain, Egypt, Iraq, Kuwait, Oman and 3 others

Languages

Arabic, English, French

ZIWO pricing

Starting Price:

$40.00/month
  • Yes, has free trial
  • No free version

ZIWO does not have a free version but does offer a free trial. ZIWO paid version starts at $40.00/month.

Pricing plans

About the vendor

  • ASWAT Telecom & Media
  • Founded in 2016

ZIWO support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Bahrain, Egypt, Iraq, Kuwait, Oman and 3 others

Languages

Arabic, English, French

ZIWO videos and images

ZIWO Software - Live KPI
ZIWO Software - Live Dashboard
ZIWO Software - Call History
ZIWO Software - Statistics Agents
ZIWO Software - Inbound Statistics
View 6 more
ZIWO video
ZIWO Software - Live KPI
ZIWO Software - Live Dashboard
ZIWO Software - Call History
ZIWO Software - Statistics Agents
ZIWO Software - Inbound Statistics

Features of ZIWO

  • Activity Dashboard
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • By-Extension Reporting
  • CRM Software
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring Software
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Tracking Software
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Campaign Management Software
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conversion Tracking
  • Customizable Reports
  • Employee Scheduling Software
  • Event Triggered Actions
  • File Sharing Software
  • File Transfer
  • For Call Centers
  • IVR
  • Inbound Reporting
  • Keyword Tracking
  • Labor Forecasting
  • Live Chat Software
  • Multi-Channel Communication
  • Outbound Reporting
  • Performance Metrics
  • Quality Management Software
  • Queue Management
  • Recording
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Softphone Software
  • Text to Speech
  • Third-Party Integrations
  • Unattended Call Management
  • Video Conferencing Software
  • Virtual Extensions
  • Voice Customization
  • Who Answered Log
  • Workforce Management Software

ZIWO Alternatives

CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. Learn more about Zoho CRM
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk
CallGear is a virtual telephony with advanced sales and marketing solutions that helps businesses communicate with clients efficiently
Ameyo Voice to help you connect with your customers. Experience unmatched call quality, intelligent routing and advanced voice features
Build self-service menus and flows for voice, email, chat and texts using an intuitive drag-and-drop designer you can easily control.
Zendesk offers a fully integrated call center built right into its support platform.
Stop wasting your team's precious call time doing something an IVR menu can handle better.
Web conferencing tool that helps businesses with instant messaging, voice & video calls, voice messaging, desktop sharing, conferencing
Cisco CDR Reporting and Analytics allows users to investigate and analyze CallManager data beyond what CallManager reporting provides.

Reviews of ZIWO

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
71%
4
27%
3
2%
Ibrahim
Ibrahim
Customer Service Agent in UK
Verified LinkedIn User
Hospitality, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Ziwo is making my work experience easier and funnier

5.0 3 years ago

Pros:

The user-friendly interface and the easy way of using it

Cons:

Extracting the call record and redesigning the layoutt

ASWAT Telecom & Media Response

2 years ago

Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements.

Rami
Project Manager in United Arab Emirates
Translation & Localization, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Many features that allowed us to Improve our team's productivity!!

5.0 2 years ago

Comments: We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Pros:

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Cons:

I cant think of anything, its very helpful and we rely on it in our daily tasks

Alternatives Considered: Zoho CRM and Zoho Desk

Reasons for Choosing ZIWO: ZIWO integration with Zoho provides us with multiple features that are necessary for our business.

Switched From: CallGear

varsha
Admin in United Arab Emirates
Real Estate, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Bad customer Service

3.0 3 years ago

Comments: 2

Pros:

Everytime when something requested , it takes ages for them to solve our problem,

Cons:

the dailing and at times the system hangs

Roisin
Human Resources Executive in United Arab Emirates
Translation & Localization, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Call recording saved us!

5.0 2 years ago

Pros:

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Cons:

Nothing to mention, however, an updated mobile version would be great!

Alternatives Considered: Aircall

Reasons for Switching to ZIWO: They provided us with multiple custom features and the sound quality was much better.

Morad
Head of Operations in Jordan
Automotive, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

ZIWO review

4.0 5 years ago

Comments: We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Pros:

Having a mobile app for admins. Easy GUI. Great customer support.

Cons:

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Alternatives Considered: Ameyo

Reasons for Choosing ZIWO: The vendor had many techynical issues, and the support was not good.

Switched From: Genesys Cloud CX

Reasons for Switching to ZIWO: Better sales team Better price Solid product

ASWAT Telecom & Media Response

5 years ago

We are glad you enjoy our features at Ziwo !! Thanks for your kind words.

Vinci
On Demand Grocery Associate in United Arab Emirates
Food & Beverages, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Ziwo is great

5.0 last year

Pros:

itnis very easy to use and can track calls at real time, east to back track recent conversations

Cons:

intl numbers usually do not function correctly

Fatima
Customer Service Rep in United Arab Emirates
Professional Training & Coaching, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

ziwo

5.0 last year

Comments: it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.

Pros:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Cons:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Abd Aljabbar
Operations Engineer in United Arab Emirates
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Very good site

4.0 last year

Comments: IT's very good, i suggest it for every one that looking for soft phone for his buesness.

Pros:

It's very easy to use and deploy, also its perfect to manage your agents.

Cons:

It's recorded every single call and show you who received it with.

Rakesh
assistant sales consultant in India
Insurance Software, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Service from Ziwo

5.0 last year

Comments: It was great as it gives me freedom to connect with more people

Pros:

With the help of Ziwo we can call to any of the country across our globe

Cons:

Sometimes it gets stuck and there is a delay in call while conversating with the other person

Noorul
Noorul
ICT Manager in United Arab Emirates
Verified LinkedIn User
Outsourcing/Offshoring, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Ziwo is the best option for your quick call center needs

4.0 3 years ago

Pros:

Ziwo has great features that help you to manage all your Inbound, Manual and Automatic Outbound and Telephony needs. You can add new DID´s, get analytics, call recording and all the information you need to run the effective call center.

Cons:

Everything is great. Needs improvement on reporting with easy user interface and standard data required for call center.

ASWAT Telecom & Media Response

2 years ago

Thanks for the positive feedback, Noorul! We are so grateful for your kind words, and we will do our best to meet your expectations!

Ethar
Client Manger in United Arab Emirates
Real Estate, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Good option for real estate companies

4.0 last year

Pros:

very convenient , Easy to use , conference call option

Cons:

call lagging and no history after 2-3 days

Yousef
Client Relations Manager in Kuwait
Financial Services Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Ziwo review

5.0 2 years ago

Pros:

Dashboard is very easy to read, and I can customize the dashboard of our needs.

Cons:

Mobile Application to track the call logs

Mohammad
Delivery agent in Lebanon
Furniture, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing software

5.0 3 years ago

Comments: amazing experience, if i opened my own company, ill definitely use ZIWO

Pros:

easy to use, can make international calls, record calls

Cons:

nothing so far, the software is amazing, but some keyboard features could be helpful

ASWAT Telecom & Media Response

2 years ago

We're happy you had a fantastic experience with us, Mohammad! It's wonderful that ZIWO has made such a difference for you. We're grateful for customers like you! Cheers!

Adua
Customer support specialist in Nigeria
Transportation/Trucking/Railroad, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

ZIWO is great and recommendable

5.0 4 years ago

Pros:

The phone call feature is clear, seamless, easy to understand and the calls are clear

Cons:

They need to include the smoke break and short break features

ASWAT Telecom & Media Response

2 years ago

Adua, thank you for the great review and the kind words! We have taken your suggestions into consideration about building custom statuses, including smoke breaks and short breaks. Thanks, cheers!

Rola
Registration assistance/helpline in Lebanon
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great connection

5.0 3 years ago

Comments: It was a good way to communicate with the POCs.

Pros:

Easy connect to the POCs. It is very clear and fast.

Cons:

All about it. Ziwo is a good program that make your work easier.

ASWAT Telecom & Media Response

2 years ago

Hello Rola, many thanks for the 5-star rating!! We really appreciate you taking the time to share your experience with us.

Magdy
Customer service and operation manager in Egypt
Entertainment, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Very good experience

5.0 3 years ago

Comments: excellent

Pros:

the features that are built into the software are really amazing I think all that I need in the software or all that I was asking for during the kickoff and onboarding is available except 1 thing only

Cons:

there is no disposition option in the software hope you add it shortly

ASWAT Telecom & Media Response

3 years ago

Thank you so much Magdy, for the outstanding review! We put in the work to keep you and all of our clients happy, and we will take your suggestion into consideration. Cheers!

Munyaradzi
Shift Lead - Customer Care in United Arab Emirates
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

ZIWO

5.0 4 years ago

Comments: we are able to assist our customers effectively and in a timely manner.

Pros:

- The software is modern and user friendly. - l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in. - the ability to track all the calls that are recorded easily.

Cons:

nothing at the moment, the software is easy to use.

ASWAT Telecom & Media Response

4 years ago

Thank you so much for your kind words !

Ahlam
Customer Service Representative in Saudi Arabia
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

I recommended this software

5.0 4 years ago

Pros:

I like the variety of services that the software included such as , showing the number of callers before answering the call.

Cons:

Sometimes I didn't understand the behavior of the system because it shows that calls are answered even when the system is closed

ASWAT Telecom & Media Response

4 years ago

Thank you so much Ahlam!

Hyder
Insurance advisor in United Arab Emirates
Insurance Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Cold calling agent

4.0 5 years ago

Comments: Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business

Pros:

This software is heart of my working, this provide me empowered my work, it is fast, easy, very supportive in case of trouble

Cons:

I am addicted to it, this will just doesn't hang any of the time.

ASWAT Telecom & Media Response

5 years ago

Thanks a lot Hyder

Bereketeab
Customer service executive in Ethiopia
Consumer Services, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Ziwo review

5.0 4 years ago

Comments: it's great. Have enjoyed it.

Pros:

It's very simple to use and effective. It's very helpful to handle calls with clients without hiccups.

Cons:

I think its great. I don't really have any complaints regarding the software.

ASWAT Telecom & Media Response

2 years ago

Bereketeab, Thank you so much for taking the time to share your positive experience with us. We're really grateful for all the kind words!

Mohamed
Customer support specialist in United Arab Emirates
Banking, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

My experience

5.0 3 years ago

Pros:

I was amazed at how easy to set up and use Ziwo. You can simply start to work on it without getting any training as it is very easy to navigate and use All the information in one place and easy to access

Cons:

Till now the program is working without issues or difficulties

ASWAT Telecom & Media Response

2 years ago

Hi Mohamed! We are thrilled to receive such a great rating, thank you so much for!!

hafsa
customer service advisor in banking in United Arab Emirates
Banking, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

ZIWO ASWAT

5.0 5 years ago

Comments: I have been working on ziwo for almost 10 months now, i like its features!
very helpful for multitaskers!
call clarity 10/10
easy dialer for international and local calls

Pros:

ZIWO is super fast and very easy to use!

Cons:

the software lags sometimes for 30 secs

ASWAT Telecom & Media Response

5 years ago

Thanks A lot Abdullah from Team Ziwo

Ali
Customer Care Representative in United Arab Emirates
Food & Beverages, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Very efficent

4.0 5 years ago

Pros:

Hold features, warm transfers and seeing the call history in detail.

Cons:

How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.

ASWAT Telecom & Media Response

5 years ago

Really Appreciate your kind words. Thank you

Muhammed
Rider Support in United Arab Emirates
Consumer Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Aswat

4.0 5 years ago

Comments: Nil

Pros:

Great software, works out perfectly for me.

Cons:

There is a delay of 2-4 seconds on a call.

ASWAT Telecom & Media Response

4 years ago

Great Muhammed. Happy to assist you in your work !

Sharmaine
ASM in United Arab Emirates
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Accessibility!

4.0 5 years ago

Pros:

The ease of use and accessibility of the software is great

Cons:

There's a usual bug which technically ruins the operations, otherwise all good

ASWAT Telecom & Media Response

5 years ago

Thanks a lot. We really appreciate it