--- description: Get detailed information about IT Glue usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: IT Glue Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [MSP Software](/directory/30921/msp/software) > [IT Glue](/software/170401/itglue) # IT Glue Canonical: https://www.capterra.ae/software/170401/itglue Page: 1 / 15\ Next: [Next page](https://www.capterra.ae/software/170401/itglue?page=2) > IT Glue is the AI-powered documentation platform built for IT professionals. Track, find and know everything in under 30 seconds. > > Verdict: Rated **4.6/5** by 339 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses IT Glue? IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 339 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: $29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Asset Tracking Software - Audit Management - Backup and Recovery - Catalog Management - Change Tracking - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Credential Management - Customizable Branding - Dashboard Software - Document Capture - Document Storage - Documentation Management - Drag & Drop - File Sharing Software - Full Text Search - IT Asset Management Software - IT Asset Tracking - IT Reporting - Inventory Management Software - Issue Management - Knowledge Base Management - Knowledge Management Software - Onboarding Software - Performance Metrics - Policy Management Software - Real-Time Notifications - Relationship Mapping - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Search/Filter - Self Service Portal - Single Sign On Software - Supplier Management - Support Ticket Management - Tagging - Templates - Text Editing - Third-Party Integrations - User Management - Version Control - Workflow Automation - Workflow Management Software ... and 4 more features ## Integrations (61 total) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ComplianceManager - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA ... and 46 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [MSP Software](https://www.capterra.ae/directory/30921/msp/software) ## Related Categories - [MSP Software](https://www.capterra.ae/directory/30921/msp/software) - [Password Manager Software](https://www.capterra.ae/directory/30923/password-management/software) - [Vendor Management Software](https://www.capterra.ae/directory/10024/vendor-management/software) - [Digital Asset Management Software](https://www.capterra.ae/directory/30203/digital-asset-management/software) - [IT Asset Management Software](https://www.capterra.ae/directory/30077/it-asset-management/software) ## Alternatives 1. [SuperOps](https://www.capterra.ae/software/1017782/superopsai) — 4.6/5 (65 reviews) 2. [NinjaOne](https://www.capterra.ae/software/165889/ninjaone) — 4.7/5 (293 reviews) 3. [N-central](https://www.capterra.ae/software/13803/n-central) — 4.2/5 (253 reviews) 4. [N-sight RMM](https://www.capterra.ae/software/163344/n-sight) — 4.3/5 (200 reviews) 5. [Syncro](https://www.capterra.ae/software/207618/syncro) — 4.6/5 (148 reviews) ## Reviews ### "Useful for Teams Trying to Track Their Tech" — 4.0/5 > **Larry** | *2 June 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: The search tool is so fast\! It makes look ups a breeze\! Entries are well-organized and have lots of options for capturing information. I like how you can save information and re-use it on later entries. (like brand and model, for example) I like how you can see activity in the app, and see what data has been added and by whom. > > **Cons**: It has lots of options for capturing and sharing information. All those choices and options are almost overwhelming and can make getting started a challenge. > > Overall, we use IT Glue for tracking our assets. It's pretty easy to open and perform a search. It is nice to have not just hardware, but certificates and domain information, as well. ----- ### "Esteban is an outstanding team member\!" — 5.0/5 > **Vicki** | *26 May 2026* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Ease of use with included templates and the remarkable support. I cannot say enough about the help Esteban gave our team. > > **Cons**: Unable to roll out for entire organization because of lack of secure hierarchy. We wanted to be able to roll ITGlue out for several of our departments but we did not know that Administration could not be separated. We have overcome this opportunity by using ITGlue for only one department and changing the URL to help with this. When we launch a second department, we will use a separate implementation of ITGlue and URL. > > Our overall experience with ITGlue was outstanding. Esteban worked with us every minute we accessed ITGlue and he helped us ramp us quickly. ----- ### "Great product that's a bit too expensive" — 3.0/5 > **Drew** | *21 March 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: It has a lot of options for all the IT documenting you could desire. > > **Cons**: It is expensive. Many parts of it are needlessly convoluted. The integrations with other Kaseya products is lacklustre. ----- ### "IT Glue: Your go to platform for password security and management." — 5.0/5 > **Jorge** | *26 May 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: IT Glue provides an excellent centralized documentation platform for IT teams and MSPs. Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients. The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place. IT Glue also performs very well in day-to-day operations. Navigation, searches, and document access are generally fast and responsive, helping technicians work more efficiently and reduce troubleshooting time. The relationship mapping between assets, passwords, and documents further streamlines workflows and client support. Another standout feature is the customer support. Their support team is responsive, fast, consistent, and highly knowledgeable when resolving issues or providing guidance. > > **Cons**: One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams. The large number of features and customization options creates a learning curve, and properly organizing documentation requires time and planning to fully maximize the platform’s potential. > > Overall, my experience with IT Glue has been very positive. It has significantly improved organization, collaboration, and efficiency within IT operations by centralizing critical documentation and password management. The platform is especially valuable for MSP environments where fast access to accurate client information is essential. IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency. ----- ### "1 easy place to manage all password and docs" — 4.0/5 > **Carl** | *26 May 2026* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: A single place to have all passwords and easy management of who as access to it at what time. Easy 2fa management > > **Cons**: Very long onboarding and transfer from our old environment. Also not clear on what box are needed for each filed and their interaction with other field . > > Since we use it glue we do not have to search or ask team mate for password find who as the 2fa text message. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.ae/software/170401/itglue?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/170401/itglue) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data