--- description: Get detailed information about IT Glue usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: IT Glue Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [MSP Software](/directory/30921/msp/software) > [IT Glue](/software/170401/itglue) # IT Glue Canonical: https://www.capterra.ae/software/170401/itglue Page: 1 / 15\ Next: [Next page](https://www.capterra.ae/software/170401/itglue?page=2) > IT Glue is the AI-powered documentation platform built for IT professionals. Track, find and know everything in under 30 seconds. > > Verdict: Rated **4.6/5** by 331 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses IT Glue? IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 331 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: $29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Asset Tracking Software - Audit Management - Backup and Recovery - Catalog Management - Change Tracking - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Credential Management - Customizable Branding - Customizable Templates - Dashboard Software - Document Capture - Document Storage - Documentation Management - File Sharing Software - Full Text Search - IT Asset Management Software - IT Asset Tracking - IT Reporting - Inventory Management Software - Issue Management - Knowledge Base Management - Knowledge Management Software - Onboarding Software - Performance Metrics - Policy Management Software - Process/Workflow Automation - Real-Time Notifications - Relationship Mapping - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Search/Filter - Self Service Portal - Single Sign On Software - Supplier Management - Support Ticket Management - Tagging - Templates - Text Editing - Third-Party Integrations - User Management - Version Control - Workflow Management Software ... and 4 more features ## Integrations (61 total) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ComplianceManager - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA ... and 46 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [MSP Software](https://www.capterra.ae/directory/30921/msp/software) ## Related Categories - [MSP Software](https://www.capterra.ae/directory/30921/msp/software) - [Password Manager Software](https://www.capterra.ae/directory/30923/password-management/software) - [Vendor Management Software](https://www.capterra.ae/directory/10024/vendor-management/software) - [Digital Asset Management Software](https://www.capterra.ae/directory/30203/digital-asset-management/software) - [IT Asset Management Software](https://www.capterra.ae/directory/30077/it-asset-management/software) ## Alternatives 1. [SuperOps](https://www.capterra.ae/software/1017782/superopsai) — 4.6/5 (65 reviews) 2. [NinjaOne](https://www.capterra.ae/software/165889/ninjaone) — 4.7/5 (284 reviews) 3. [N-central](https://www.capterra.ae/software/13803/n-central) — 4.1/5 (216 reviews) 4. [N-sight RMM](https://www.capterra.ae/software/163344/n-sight) — 4.3/5 (194 reviews) 5. [Syncro](https://www.capterra.ae/software/207618/syncro) — 4.6/5 (148 reviews) ## Reviews ### "Useful for Teams Trying to Track Their Tech" — 4.0/5 > **Larry** | *2 June 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: The search tool is so fast\! It makes look ups a breeze\! Entries are well-organized and have lots of options for capturing information. I like how you can save information and re-use it on later entries. (like brand and model, for example) I like how you can see activity in the app, and see what data has been added and by whom. > > **Cons**: It has lots of options for capturing and sharing information. All those choices and options are almost overwhelming and can make getting started a challenge. > > Overall, we use IT Glue for tracking our assets. It's pretty easy to open and perform a search. It is nice to have not just hardware, but certificates and domain information, as well. ----- ### "Reliable, Feature-Rich, and Easy to Use" — 5.0/5 > **Cheri** | *16 September 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: IT Glue is very intuitive, and I especially appreciate how easy it is to link assets to applications and services. The platform continues to improve with useful features, and the available APIs make it highly adaptable. > > **Cons**: Honestly, I can’t think of any significant downsides. Compared to other documentation platforms I’ve used in the MSP space, IT Glue stands out as top tier. > > My experience with IT Glue has been excellent. It makes documentation efficient and accessible, which directly improves both internal operations and client support. The combination of ease of use, ongoing feature development, and strong integrations makes it a go-to solution for MSP documentation. ----- ### "Great product that's a bit too expensive" — 3.0/5 > **Drew** | *21 March 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: It has a lot of options for all the IT documenting you could desire. > > **Cons**: It is expensive. Many parts of it are needlessly convoluted. The integrations with other Kaseya products is lacklustre. ----- ### "Amazing Documentation and Management\!" — 5.0/5 > **Verified Reviewer** | *16 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: IT Glue has this feature Cooper Copilot Smart SOP Generator that allows you to basically record the steps you take for a procedure and automatically documents it. This is an amazing feature and creates an easy way to create documentation that can easily be shared with team members. > > **Cons**: I would like the domain and SSL tracker to also monitor the website for downtime. I don't like the way it creates a default location completing certain actions, even when an address already exists. > > IT is really great. It provides an easy to document processes, manage passwords and collaborate with teams. Using the simple account/security management, we were able to onboard our first employee and give them access to all the account they need. This includes documentation and passwords to jump in and start working right away. ----- ### "Online repository" — 4.0/5 > **Richard** | *7 June 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Online repository for passwords, assets, contacts \& several other vital items relevant to multiple clients > > **Cons**: Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client > > Dependable online resource that can be utilized for several different aspects for clients that are supported ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.ae/software/170401/itglue?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/170401/itglue) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data