--- description: Get detailed information about Trustpilot usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Trustpilot Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/31024/review-management/software) > [Trustpilot](/software/169618/trustpilot) # Trustpilot Canonical: https://www.capterra.ae/software/169618/trustpilot Page: 1 / 49\ Next: [Next page](https://www.capterra.ae/software/169618/trustpilot?page=2) > A customer review management tool that brings businesses and consumers together through reviews. > > Verdict: Rated **4.5/5** by 1204 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Trustpilot? Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 1204 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Trustpilot - **Founded**: 2007 ## Commercial Context - **Starting Price**: $299.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free: $0 per month Plus: $299 per month Premium: $629 per month Advanced: $1,099 per month Enterprise: Contact Vendor for pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, France, Germany, Ireland, Italy, Lithuania, Netherlands, New Zealand, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - Anonymous Feedback - Campaign Management Software - Complaint Monitoring - Customer Experience Management - Dashboard Software - Data Visualization Software - Engagement Tracking - Feedback Management - Mobile Survey - Multi-Channel Data Collection - Negative Feedback Management - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Review Request - SEO Management - Sentiment Analysis - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Text Analysis Software - Third-Party Integrations - Trend Analysis - Visual Analytics ## Integrations (36 total) - Adestra - Adobe Commerce - BigCommerce - Chattermill - Flowbox - Fresh Relevance - Gnatta - Gorgias - Hootsuite - Klaviyo - Mailchimp - Meta for Business - Movable Ink - Nosto - OpenCart ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Feedback and Reviews Management Software](https://www.capterra.ae/directory/31024/review-management/software) ## Related Categories - [Feedback and Reviews Management Software](https://www.capterra.ae/directory/31024/review-management/software) - [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) - [Customer Loyalty Software](https://www.capterra.ae/directory/10031/customer-loyalty/software) - [NPS Software](https://www.capterra.ae/directory/32075/nps/software) ## Alternatives 1. [SurveyMonkey](https://www.capterra.ae/software/32728/surveymonkey) — 4.6/5 (10455 reviews) 2. [Broadly](https://www.capterra.ae/software/161326/broadly-reviews) — 4.8/5 (336 reviews) 3. [Experience.com](https://www.capterra.ae/software/178112/socialsurvey) — 4.7/5 (89 reviews) 4. [Jotform](https://www.capterra.ae/software/158456/jotform-4-0) — 4.7/5 (2885 reviews) 5. [Weave](https://www.capterra.ae/software/141842/weave) — 4.3/5 (669 reviews) ## Reviews ### "Helpful for checking reviews before you buy" — 5.0/5 > **Portia** | *25 April 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I like how easy it is to read real customer reviews before buying something or using a service. It helps me make better decisions and avoid wasting money. The layout is simple and everything is easy to understand. > > **Cons**: Sometimes it’s hard to know if all the reviews are genuine, as some businesses seem to have only very positive reviews. Also, not every company responds to feedback, which can be a bit frustrating. > > Overall, my experience has been good. I use it regularly to check reviews before trying new products or services, and it has helped me avoid a few bad experiences. It’s a useful tool, especially when you’re unsure about a company. ----- ### "Expensive but necessary for reputation management" — 4.0/5 > **Verified Reviewer** | *21 July 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The interface is very user friendly, it's easy to integrate with ecommerce and easy to manage replying to customer reviews. > > **Cons**: It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation. > > In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our plan, so we're paying for a diminished product, but so many software companies are doing this nowadays. I truly wish there was an alternative ----- ### "A Well‑Known Review Platform That Supports Transparency" — 5.0/5 > **Radha** | *27 April 2026* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Trustpilot was its transparency and credibility as a review platform. It provides a trusted space for customers to share genuine feedback while helping businesses understand their reputation and identify areas for improvement. I also appreciated how easy it is to collect, manage, and respond to reviews, as well as the visibility Trustpilot offers to build consumer trust and brand credibility. > > **Cons**: What I liked least about Trustpilot was the limited control businesses have over negative or misleading reviews. While transparency is important, disputing or removing reviews that appear inaccurate or unfair can be challenging and time‑consuming. Additionally, some of the more useful features—such as advanced analytics, customization, and review management tools—are locked behind paid plans, which can make the platform feel somewhat pay‑to‑play for businesses trying to actively manage their reputation. > > Overall, my experience with Trustpilot was generally positive. The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage publicly with reviews. I found it valuable for understanding customer sentiment, monitoring brand reputation, and demonstrating accountability through responses to both positive and negative reviews. However, managing reviews can sometimes be challenging, particularly when dealing with feedback that feels misleading or unfair. Dispute processes can be time‑consuming, and many advanced features—such as deeper analytics and customization—are tied to paid plans. Despite this, Trustpilot remains a strong and widely recognized review platform, especially useful for businesses focused on credibility, visibility, and customer trust. ----- ### "Trustpilot’s Business Model Feels Like a Trap" — 1.0/5 > **Erik** | *7 March 2025* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Trustpilot’s platform is well-known, and having customer reviews in one place can be useful for businesses. The integration options are solid, and the basic functionality does what it promises. > > **Cons**: Trustpilot’s aggressive renewal tactics and lack of transparency make them a risky partner for any business. They enforce automatic renewals at drastically increased prices without clear consent, and their support team does little to resolve disputes fairly. Instead of prioritizing customer relationships, they seem focused on locking businesses into overpriced contracts with little room for negotiation. > > We initially saw value in Trustpilot, but after experiencing unethical renewal practices and a refusal to engage in fair dialogue, we can no longer recommend them. They will likely respond to this review with a generic statement about "contract terms" and directing us to their support team – but that is exactly the issue. Their "support" consists of canned responses that do not address real concerns. Any business considering Trustpilot should be extremely cautious and ensure they understand the full implications of their subscription terms. There are alternative platforms with far more ethical business practices. ----- ### "Site for users' feedback." — 4.0/5 > **Chad** | *10 January 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Trustpilot helps me in decision making in the way that i can read other users feedback and compared the products to come out with the best software solution. > > **Cons**: Trust pilot is actually operating incredibly. > > I use it for new software discoveries and researches. ----- Page: 1 / 49\ Next: [Next page](https://www.capterra.ae/software/169618/trustpilot?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/169618/trustpilot) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data