--- description: Get detailed information about SurveySparrow usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveySparrow Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/30092/survey/software) > [SurveySparrow](/software/168823/surveysparrow) # SurveySparrow Canonical: https://www.capterra.ae/software/168823/surveysparrow Page: 1 / 6\ Next: [Next page](https://www.capterra.ae/software/168823/surveysparrow?page=2) > Cloud-based experience management tool for collecting and analyzing customer and employee feedback via conversational surveys, NPS. > > Verdict: Rated **4.4/5** by 123 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveySparrow? Businesses of all sizes across IT, software/SaaS, HR, telecom, finance, hospitality, and education. Used by customer experience, employee experience, and market research teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 123 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SurveySparrow Inc. - **Location**: Palo Alto, US - **Founded**: 2017 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact SurveySparrow directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Albanian, Arabic, Armenian, Bangla, Basque, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Norwegian, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Tongan, Traditional Chinese, Turkish, Ukrainian, Vietnamese, Welsh - **Available Countries**: Australia, Canada, Germany, India, United Arab Emirates, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Customer Experience Management - Customer History - Customer Segmentation - Customizable Questions - Customizable Templates - Dashboard Software - Data Import/Export - Data Security - Data Visualization Software - Drag & Drop - Email Management Software - Email Marketing Software - Employee Database - Engagement Tracking - Feedback Management - For Healthcare - Forms Creation & Design - Mass Texting - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Performance Metrics - Performance Review Management - Progress Tracking - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Sentiment Analysis - Skip Logic - Social Media Integration - Survey Builder - Surveys & Feedback - Text Analysis Software - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Automation ... and 10 more features ## Integrations (39 total) - AWeber - ActiveCampaign - Adobe Marketo Engage - Airtable - Azure SQL Database - Azure Synapse Analytics - ChatGPT - Databricks - Dynamics 365 Customer Service - Dynamics 365 Field Service - Dynamics 365 Marketing - Dynamics 365 Sales - Freshdesk - Google Analytics - Google Contacts ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Survey Software](https://www.capterra.ae/directory/30092/survey/software) ## Related Categories - [Survey Software](https://www.capterra.ae/directory/30092/survey/software) - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) - [Employee Engagement Software](https://www.capterra.ae/directory/30817/employee-engagement/software) - [Reputation Management Software](https://www.capterra.ae/directory/30750/reputation-management/software) - [Form Builder Software](https://www.capterra.ae/directory/33235/form-builder/software) ## Alternatives 1. [Typeform](https://www.capterra.ae/software/137289/typeform) — 4.7/5 (982 reviews) 2. [Google Forms](https://www.capterra.ae/software/176571/google-forms) — 4.7/5 (11590 reviews) 3. [SurveyMonkey](https://www.capterra.ae/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 4. [Jotform](https://www.capterra.ae/software/158456/jotform-4-0) — 4.7/5 (2927 reviews) 5. [Connecteam](https://www.capterra.ae/software/153140/connecteam) — 4.6/5 (5317 reviews) ## Reviews ### "Engaging Survey Experience with Strong Customization Options" — 4.0/5 > **Verified Reviewer** | *8 September 2026* | Banking | Recommendation rating: 5.0/10 > > **Pros**: I like the conversational style of SurveySparrow because it makes surveys feel more engaging and less like traditional questionnaires. Creating surveys is straightforward, and there are plenty of options for customization, branching logic, recurring surveys, and different question types. The interface is modern and the finished surveys look professional on both desktop and mobile. > > **Cons**: The main downside is that some of the more useful advanced features are available only on higher-priced plans, so the cost can increase as your requirements grow. There is also a learning curve when setting up more complex logic and integrations. I would also like to see more flexibility in reporting and customization without having to upgrade. > > Overall, SurveySparrow has been a good experience. It is particularly useful when I want to create surveys that are visually appealing and engaging for respondents. Survey creation and distribution are generally easy, and the customization and automation features are useful for collecting feedback regularly. It offers a strong set of features, although pricing and the learning curve for advanced functionality are areas that could be improved. ----- ### "Enjoyable app." — 5.0/5 > **Sarah** | *24 June 2025* | Construction Software | Recommendation rating: 9.0/10 > > **Pros**: Ease of use, fun interactions with employees. Ability to email out surveys and record anonymously or have their names listed. > > **Cons**: I had to add each contact one at a time. Being able to upload a list would be better. and sending a survey to all contacts would be better. > > I feel having the personalized surveys for our employees has made our moral better. Whether it is a survey about our Christmas Party meal choices or merchandise we are buying for a our staff. We also created some customers surveys on our service. ----- ### "Very good product" — 4.0/5 > **Richard** | *15 July 2025* | Public Relations & Communications | Recommendation rating: 9.0/10 > > **Pros**: A good, lightweight option for efficient creation and distribution of surveys. Easy to use and edit. > > **Cons**: It would be useful to have better cross breaks on the data for analysis of responses - some of the design features are a bit basic. > > We use the tool to create industry surveys, replacing a more well-known and expensive options. SurveySparrow does the job entirely satisfactorily. ----- ### "Great for business" — 5.0/5 > **Sahar** | *11 November 2024* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: User friendly, interactive with my customer, getting feedback > > **Cons**: More updates to app, more customer’s support > > Great, very satisfying for my small business, great way to reach out to my clients ----- ### "Owner and Manager" — 5.0/5 > **Lanie** | *27 June 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: I love how easy and intuitive it is to work with Survey Sparrow. Creating and sending surveys is not only simple but genuinely enjoyable. One of my favorite features is the offline mode—it allows me to collect data without needing an internet connection, which is a huge plus for fieldwork. Overall, the platform is user-friendly, efficient, and a pleasure to use. > > **Cons**: I wish Survey Sparrow offered an audience purchase option. I'm currently using another vendor to fill this gap, but their platform isn’t nearly as intuitive or user-friendly as Survey Sparrow. > > Overall, I really like Survey Sparrow and look forward to seeing continued updates and improvements to the platform. My only concern is pricing—I hope it remains accessible and affordable for small businesses like mine. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ae/software/168823/surveysparrow?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/168823/surveysparrow) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data