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What Is WorkPal?

WorkPal is a cloud based, end to end field service management software. From processing quotes, assigning jobs and managing your field operatives in real-time, through to invoicing. With many features that can be customized for various business needs, we ensure the software suits your business and workflows. WorkPal will streamline your business processes, remove paperwork from the office, ensure compliance, and save costs.

Who Uses WorkPal?

WorkPal is an end to end job management system, that suits any business with field based operatives. Companies currently working with antiquated or paper based systems will benefit from WorkPal.

WorkPal Software - Desktop Homescreen - Customise to suit your operations
WorkPal Software - Mobile App Homescreen - Seen by field engineers on-site
WorkPal Software - Track field engineers as they move between jobs. Assign jobs to the closest engineer for optimal repsonse time.
WorkPal Software - Asset Management to service equipment easily on-site
WorkPal Software - Add Client Portals to allow customer to view job progress

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Reviews of WorkPal

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
71%
4
27%
3
2%
Jordan
Jordan
Operations Manager in UK
Verified LinkedIn User
Construction Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Paperless, Quick and Efficient

5.0 2 years ago

Pros:

A few years down the line we will have our full service and works history documented and stored to refer to without having a large amount of physical paper stored in our office taking up space and being hard to navigate. New staff will need less instruction on finding these and reports arrive instantly.

Cons:

Could possibly be more easily customisable in what you provide to the customer.

Ross
Contract Support in UK
Facilities Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Industry leading Field management system

5.0 2 years ago

Comments: Overall experience with WorkPal has been amazing since we started and long may it continue, excellent support team and the best system on the market

Pros:

With our work heavily concentrated inside London, it is crucial to provide our engineers with the most efficient routes to get them from job to job to avoid stand still traffic and stay on course to hit client provided SLA'sHaving instant access to sleekly designed job report cards we can provide all of our clients with precise, real time updates which has improved our already strong customer satisfaction scores

Cons:

Intergration with WAZE navigation would be useful as some of our engineers choose to use this satnav system

Melanie
Managing Director in UK
Construction Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

System use

5.0 last month New

Comments: 10/10 star service happy with everything

Pros:

Staff were friendly and helpful and in depth with training

Cons:

not an option as yet for adding material invoices

Mark
Managing Director in UK
Facilities Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

System Hygienics Limited

3.0 3 years ago

Comments: Really sped up our service to our customer and manages our engineers

Pros:

The asset system which we use extensively

Cons:

How inflexible it is. It is really difficult to get developers to modify the system how we would really like to use it

Brandon
Director in UK
Construction Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

National Electrical Contractor - Workpal

5.0 3 months ago

Pros:

The entire experience from the outset with [sensitive content hidden] and the team at Workpal has been great. Detailed demo’s and explanation. The implementation with [sensitive content hidden] was just as good and they worked closely with us to tailor the system to our needs as much as it allowed. This was a massive change for us and trying to get a team of 20+ engineers moved across to the new app was a challenge and presented its issues, but again, the Workpal team were on hand every step of the way. The level of control and functions available within the app is really useful, and the way you can set it up to send the office team and clients real time updates is invaluable to us. Really impressive system.

Cons:

The impact of implementing Workpal has been great for our business, so it’s honestly difficult to find one.

WorkPal Response

3 months ago

Thank you Brandon for taking time to review WorkPal. We are delighted to be part of your journey.