--- description: Get detailed information about Live Support usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Live Support Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Live Support](/software/168140/live-support) # Live Support Canonical: https://www.capterra.ae/software/168140/live-support > Offers live chat software for your website with the ability for your customers to also use SMS to text message support. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Live Support? Small to large business websites that wish to increase their sales and conversions by adding live chat to their customers for instant live support though website and texting. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: LiveSupport.com - **Founded**: 2016 ## Commercial Context - **Starting Price**: $19.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Pricing is based on number of users that can simultaneously be logged in. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Customizable Branding - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Third-Party Integrations - Transfers/Routing ## Support Options - Chat ## Category - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [WhatsApp](https://www.capterra.ae/software/180345/whatsapp) — 4.7/5 (16297 reviews) 3. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24046 reviews) 4. [Text Request](https://www.capterra.ae/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [LiveChat](https://www.capterra.ae/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Live Support Pro/Con" — 5.0/5 > **Cortney** | *8 April 2025* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: Efficiency: Issues are often resolved faster than through email or phone, as live support agents can respond instantly to queries and provide step-by-step assistance. > > **Cons**: Dependence on Internet Connectivity: Both the customer and the agent need stable internet connections for the service to work properly. Connectivity issues can disrupt the support experience. ----- ### "easy and fast implementation, very few issues, seemless process for my cs team and customers" — 5.0/5 > **Verified Reviewer** | *17 October 2017* | Recommendation rating: 10.0/10 > > **Pros**: allowing customers to use text messaging to chat with my agents in their regular web browser agent window. > > **Cons**: not a lot of integration options for other programs, no integration for FB messager to come to agents chats (but i am told that is in the works) > > allowing customers the ability to use text messaging to get support for our websites. our customers did not want to sit on the website and chat. ----- ### "My visitors love being able to text my site\! It's fantastic\!\!" — 5.0/5 > **Sky** | *12 December 2017* | Internet | Recommendation rating: 10.0/10 > > **Pros**: The ease of Giving my visitors the ability \& mobility to text my site straight from their cell phones. I wish I could text every website I visit especially all the ecommerce ones. > > **Cons**: Not yet having the ability to text my visitors back from my cell. They said it's in the works, can't wait. > > Offering my visitors the ease \& of texting my site. they are so used to texting in their everyday life. I know I want the ability to text online stores. With this software finally my visitors can text us\! ## Links - [View on Capterra](https://www.capterra.ae/software/168140/live-support) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Structured Data