--- description: Get detailed information about Zadarma usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zadarma Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Business Phone Systems](/directory/31101/business-phone-systems/software) > [Zadarma](/software/166095/zadarma) # Zadarma Canonical: https://www.capterra.ae/software/166095/zadarma Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/166095/zadarma?page=2) > Zadarma offers a new generation of business phone system with virtual numbers in 110+ countries, free Cloud PBX, free CRM and widgets. > > Verdict: Rated **3.7/5** by 64 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zadarma? Individuals, small and medium business companies, large enterprises ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 64 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support Software | 3.2/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Zadarma - **Location**: Bourgas, Bulgaria - **Founded**: 2006 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Per Feature - **Pricing Details**: Phone System (PBX) bundles: Standard (\<5 members) = $0 per month Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly Virtual Phone number rates: from $2 per month Rates for calls: See website for international pricing rates Rates for sending and receiving SMS messages: See website for international pricing rates - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Russian, Spanish, Ukrainian - **Available Countries**: Australia, Brazil, Bulgaria, Canada, France, Germany, Ireland, Israel, Japan, Mexico, Netherlands, New Zealand, Spain, Switzerland, United Kingdom, United States ## Features - Alerts/Notifications - Audio/Video Conferencing - Auto-Dialer - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transfer - Caller ID - Communication Management - Computer Telephony Integration - Conferencing - Contact Management Software - Conversion Tracking - Dashboard Software - Data Import/Export - Email Management Software - IVR - Lead Management Software - Lead Qualification - Mobile Access - PBX - Queue Management - Reporting & Statistics - Reporting/Analytics - Ring Groups - SIP Trunking - Sales Pipeline Management - Task Management Software - Third-Party Integrations - Virtual Extensions - VoIP Software - Voice Mail - Workflow Management Software ## Integrations (12 total) - Bitrix24 - HubSpot CRM - Kommo - MS Dynamics - Meta for Business - Microsoft Teams - Salesforce Sales Cloud - Shopify - Slack - Telegram - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Phone Systems](https://www.capterra.ae/directory/31101/business-phone-systems/software) ## Related Categories - [Business Phone Systems](https://www.capterra.ae/directory/31101/business-phone-systems/software) - [Telephony Software](https://www.capterra.ae/directory/30084/telephony/software) - [Cloud PBX Software](https://www.capterra.ae/directory/31102/cloud-pbx/software) - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) - [CRM Software](https://www.capterra.ae/directory/2/customer-relationship-management/software) ## Alternatives 1. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (862 reviews) 2. [Nextiva](https://www.capterra.ae/software/175788/nextiva) — 4.6/5 (916 reviews) 3. [VoIP.ms](https://www.capterra.ae/software/203084/voip-ms) — 4.8/5 (697 reviews) 4. [RingEX](https://www.capterra.ae/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) 5. [CallHippo](https://www.capterra.ae/software/159578/callhippo) — 4.4/5 (676 reviews) ## Reviews ### "Good long-term choice for international-facing companies" — 5.0/5 > **Verified Reviewer** | *20 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Local numbers in different countries made a real difference in how clients perceive us. Inbound call volume increased because people are more comfortable dialing a familiar number. Routing those calls to a central team works smoothly, regardless of where staff are physically located. Outbound calls are reasonably priced, and call quality has been consistent even when staff work remotely or travel frequently. > > **Cons**: Understanding which destinations are included in bundled minutes versus billed separately takes attention. We had a few surprises early on before we learned to check call reports more carefully. > > We run a service business with clients in several countries, and we chose Zadarma mainly for international numbers. Over time, we expanded our use to almost all phone-related communication. ----- ### "Incompetent and Unprofessional Service" — 1.0/5 > **Yevhen** | *26 August 2025* | Internet | Recommendation rating: 0.0/10 > > **Pros**: Easy to register, but everything else is a disappointment. Maybe the pricing looks attractive at first glance. > > **Cons**: – Extremely slow support — replies only every two days. – Ridiculous verification process, documents constantly rejected for no reason. – Unprofessional and unreliable, impossible to use for business. – Wasted over a week just to verify one phone number. – Overall incompetence and lack of responsibility. > > We’ve had a terrible experience with ZADARMA. Since August 21, 2025, we’ve been trying to verify just one phone number. We submitted all company data, an employee photo with passport and date, and every requested document. After a week, nothing happened. Our documents were rejected because the date “no longer matched”—but that’s only because support replies once every two days\! By the time they review, the date is outdated again. Slow, incompetent, and not reliable for business. Avoid ZADARMA. ----- ### "Helpful support" — 5.0/5 > **Verified Reviewer** | *5 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Call quality is good. IVR and routing work as expected. Weise business hr vociemail to email and call recording adding new user is quick and does not required extra set upit works fine for both office and remote staff.we contacted support during rthe firt setup they replied clearly and help us solve the issue with out long back and forth. After that we did not need much assitance. > > **Cons**: The admin panel as many setting soit take some time to understand we everything is it works well but it not very modern > > We have been using zadarma for our business call for a while now.it replace a max of forwarding and mobile phones so far it's been stable ----- ### "Simple system that helped us organized out calls" — 5.0/5 > **Verified Reviewer** | *11 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Call quality, stable IVR and routing work as expected. We use business hours, voicemail to email, and call recording. It's helpful that the team can answer from laptops or mobile phones. Adding users or numbers is quick and does not interrupt anything. > > **Cons**: Setup takes time. There are many settings, and if you rush, you can mis configure call flow. Other than that it has been ha great experience. > > We've been using Zadarma for over a year. At first we needed one number, but later moved most of our calls there. Now it's our main phone system. ----- ### "Terrible CS to use, even if attractive package and good features." — 1.0/5 > **Ahmed Mahrous** | *21 October 2025* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: Nothing to like, except some attractive feature, which will not be accessible, actually. The PBX looks great, but if it works\! > > **Cons**: Giving a hard time to people and businesses. They only attract clients by features and plans, but after that, they make people live harder. Their admins have some rocks in their brains\! > > Extremely inconvenient service, customer care, or uncare, and respect. I made an order of business line for my startup, and selected a special number. To set up the phone number and make it functional, they asked for a bill of utility for the business, which is a brand-new business. I told them we have subscribed to a utility and are waiting to receive the bill, which will be provided once it's received shortly, since it's a startup. For no reason, without any confirmation, they cancelled my plan and banned my account from gaining numbers. They wanted to regain the special number I selected, and so they have no care for anyone who wants to use their service. It's really inadvisable to use this platform. Take care of your matter and don't get their service. I imagine how difficult to deal with them; moreover, if you have a business number that your clients used to contact you on, Zadarma can cancel it at any time and ruin your business \!\!\! ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/166095/zadarma?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/166095/zadarma) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data