NinjaRMM

Who Uses NinjaRMM?

For IT professional that need instantaneous response to user issues and secure their IT environments.

What Is NinjaRMM?

NinjaRMM is an all-in-one SaaS IT monitoring and management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required.

NinjaRMM Details

NinjaRMM

http://www.ninjarmm.com

Founded 2013

NinjaRMM Dashboard
Application Patching
Server Automation
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NinjaRMM pricing overview

NinjaRMM does not have a free version but does offer a free trial. NinjaRMM paid version starts at $3.00/month.


Starting Price

$3.00/month

Pricing Details

To receive accurate pricing information, contact NinjaRMM directly.

Free Version

No

Free Trial

Yes

NinjaRMM deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

NinjaRMM Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Cloud Backup
  • Compliance Management
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  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Secure Data Storage
  • Self Service Portal
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Two-Factor Authentication
  • Version Control
  • Web Access / Restoration

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  • Reporting/Analytics
  • Risk Alerts
  • Risk Analytics
  • SSL Security
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Signature Matching
  • Summary Reports
  • Third Party Integrations
  • Two-Factor Authentication
  • Uptime Reporting
  • User Management
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting

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NinjaRMM Reviews

Read all reviews

Overall rating

4.9/5

Average score

Ease of Use 4.9
Customer Service Software 4.9
Features 4.6
Value for Money 4.8

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Tim V.
Director of Technology
Facilities Services, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 22/05/2020

"Best RMM tool on the market"

Comments: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros: Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons: The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

  • Reviewer Source 
  • Reviewed on 22/05/2020
Nick R.
Infrastructure Manager
Computer & Network Security, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/03/2021

"Excellent RMM software, highly recommended."

Comments: Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs.

Pros: Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Cons: Nothing, the platform works so much better than the RMM software we replaced.

  • Reviewer Source 
  • Reviewed on 04/03/2021
Jamie S.
Helpdesk Specialist
Information Technology & Services, 51-200 Employees
Used the Software for: Free Trial
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    3 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 25/07/2018

"RMM with not enough going on for it"

Comments: None. We choose not to use this software as it didn't do what we wanted it to do.

Pros: I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.

Cons: Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.
We have been using Kaseya for 5+ years and it is so much better and easier to use.

  • Reviewer Source 
  • Reviewed on 25/07/2018
Luca R.
Sig.
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 22/02/2021

"Ninja RMM"

Comments: Esperienza positiva, buona anche la gestione degli aggiornamenti dei prodotti software più diffusi oltre agli update Microsoft

Pros: La cosa che più mi è piaciuta, è sicuramente l'interfaccia semplice e intuitiva,
la possbilità di personalizzare i vari monitoraggi in modo semplice e decidere il grado di criticità.
Utili e belli graficamente i report, da utilizzare per rendicontare al cliente i lavori svolti ed ottimo strumento da sfruttare commercialmente.

Cons: La cosa che in questo momento non ho trovato, è quella di avere il risultato di un task multiplo in un unica schermata, risulta scomodo dover entrare sulla singola macchina. Ho già inserito nella sezione Submit Idea della comunity la richiesta

  • Reviewer Source 
  • Reviewed on 22/02/2021
James S.
CTO
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/11/2020

"Highly recommend"

Comments: I can't praise Ninja more. From the support team to the account managers, and even the developers, everyone has been fantastic. Their pricing is more than fair and they always do everything possible to keep their customers happy. We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.

Pros: Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away.
Ninja are constantly devloping new features for the product, that are introduced seemlessly.
Setting up the alerting was very simple and encompasses everything we require for our customers.
They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.

Cons: Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.

  • Reviewer Source 
  • Reviewed on 10/11/2020