Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Our commitment
Independent research methodology
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How Capterra verifies reviews
Capterra carefully verified over 2.5 million+ reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How Capterra ensures transparency
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Annex Cloud Loyalty Experience Platform
Annex Cloud Loyalty Experience Platform Overview:
What Is Annex Cloud Loyalty Experience Platform?
Customers are the bedrock of your business. For 11+ years, Annex Cloud has been the leader in customer loyalty technology and service solutions. Our customer loyalty solutions transform the customer experience for enterprises across many industries, extending valued customer engagements and accelerating growth. Leveraging our scalable solutions, our customers deliver personalized experiences across the customer journey from awareness to purchase to retention, loyalty, and advocacy.
Who Uses Annex Cloud Loyalty Experience Platform?
Retail, Manufacturing, Hospitality, Food & Beverage, Healthcare, Education, and any vertical where customer retention and loyalty are key in accelerating growth.
Where can Annex Cloud Loyalty Experience Platform be deployed?
Cloud-based
On-premise
View 5 more
Overall rating
See all reviews
Based on 39 reviews
Reviews sentiment
Positive
85%
Neutral
15%
Negative
0%
Starting Price
$15,000.00
Per User, Per Month
Free trial
About the vendor
- Annex Cloud
- Located in Los Angeles, US
- Founded in 2010
Annex Cloud Loyalty Experience Platform support
- Phone Support
Countries available
Show more details
Australia, Canada, France, Germany, Ireland
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Canada
- France
- Germany
- Ireland
- Netherlands
- New Zealand
- Spain
- United Arab Emirates
- United Kingdom
- United States
Languages
Show more details
English
Compare with a popular alternative
Show more details
Annex Cloud Loyalty Experience Platform
$15,000.00
year
Free version
Free trial
4.2 (39)
4.1 (39)
4.7 (39)
VS.
Starting Price
Pricing Options
Ease of Use
Value for Money
Customer Service
No pricing found
Free version
Free trial
4.6 (4,055)
4.5 (4,055)
4.3 (4,055)
Other great alternatives to Annex Cloud Loyalty Experience Platform
Show more details
Top rated features
Communication Management
Personalization and Behavioral Targeting Software
Top rated features
Chat/Messaging
Customer History
Top rated features
Mobile Access
Real-Time Notifications
Top rated features
Customizable Templates
Data Import/Export
Top rated features
Customer Database
Rewards Management
Top rated features
No features have been rated by reviewers for this product.
Top rated features
Reporting/Analytics
Social Media Integration
Top rated features
No features have been rated by reviewers for this product.
Top rated features
No features have been rated by reviewers for this product.
Capterra verified reviews for Annex Cloud Loyalty Experience Platform
Translation Disclaimer
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
Overall rating
Based on 39 reviews
Write a Review!
Filter reviews (39)
Filter reviews (39)
Filter reviews (39)
Sort by
Kari
SVP Marketing in US
Verified LinkedIn User
11–50 Employees
Used the Software for: 2+ years
"Annex Cloud Feature Rich!"
18 April 2018
Pros:
We at DEPlabs love recommending this product to our clients. The Social Shopping is a customer favorite, our integration and implementation process is seamless and painless and leaves the clients and their customers with a great experience.
Cons:
The Annex Cloud team continues to improve their product and processes. We look forward to the continued partnership.
Reviewer Source
Show more details
Christina
Creative Director in US
Retail, 11–50 Employees
Used the Software for: 2+ years
"Amazing Service!"
14 June 2022
All of our designated representatives were stellar. We worked with Jake and Garret and they were both very helpful and informative. 10/10
Pros:
The software is very user-friendly and provided our entire team with education.
Cons:
All features were very extremely useful.
Reviewer Source
Show more details
Danielle
Sr. Director, eCommerce + Digital Marketing in US
Cosmetics, 11–50 Employees
Used the Software for: 2+ years
"Great Partners"
27 June 2019
The representative has been an absolute pleasure to work with and with us every step of the way. He was the support we needed for our account and understood the needs of our business.
Pros:
The dashboard is simple to use and download information. Provides great options for ratings and reviews and loyalty programs.
Cons:
Depending on your platform and other third party partners it may be time consuming to integrate.
Reviewer Source
Show more details
Brandon
CRM Manager in US
Consumer Goods, 10,000+ Employees
Used the Software for: 1+ year
"Leader in Loyalty"
6 June 2022
Our site with Annex Cloud and our Loyalty Program; the insights shared by the AC team ahead of launch along with the program itself, set our team and site up for success at the start.
Pros:
From day-one the product preformed how we expected. Seamless integration and ease of use for our customers made Annex Cloud the best decision when launching our site.
Cons:
Analytics has come along way since we launched; ease of reporting and data could have been better at the start but the AC team prioritized this and adjusted our dashboard.
Reviewer Source
Show more details
Cody
Director of CX in US
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 6-12 months
"A Great Partner"
18 September 2020
Annex Cloud was has been a great partner. I haven't had any surprises and love that I have confidence in them.
Pros:
We use Annex Cloud to administrate the points awarded from our loyalty reward program. We designed the program and the front end but Annex Cloud has supported the administration of our tiers and rewards. Annex Cloud has been nothing but professional, prompt and committed. They have completed all development on time and launches have gone well despite lots of change requests on timelines on our end. They always help when requested and seem to have a "client first" mentality.
Cons:
I would like to see improved flexibility of points promotions and easier access to data dashboards.
Reviewer Source
Show more details