--- description: Get detailed information about RedmineUP usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RedmineUP Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Project Management Software](/directory/30002/project-management/software) > [RedmineUP](/software/164588/helpdesk) # RedmineUP Canonical: https://www.capterra.ae/software/164588/helpdesk Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/164588/helpdesk?page=2) > Cloud-based project management tool that includes CRM, Helpdesk, Billing, and more. No installation fees. Free Setup. Free trial. > > Verdict: Rated **4.4/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RedmineUP? RedmineUP is perfect for IT teams and companies: f.e. development studios, hosting, web agencies, as well as businesses looking for a complete solution to handle multiple processes with just one tool. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 18 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: RedmineUP - **Founded**: 2010 ## Commercial Context - **Starting Price**: $83.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Monthly billing. Annual payment possible (25% discount). Plans: Small/$29/month - 5 users/5 active projects/5 GB storage Medium/$69/month - 25 users/100 active projects/15 GB storage/Helpdesk plugin Business/$169/month - 100 users/Unlimited active projects/50 GB storage/Helpdesk module Enterprise/$499/month - Unlimited users/Unlimited active projects/100 GB storage/Helpdesk module/Third party integrations/Custom domain - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian - **Available Countries**: Armenia, Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, Russia, United Kingdom, United States ## Features - Backlog Management - Billing & Invoicing - Budget Management - Calendar Management - Collaboration Tools - Document Management Software - File Sharing Software - Gantt/Timeline View - Issue Management - Milestone Tracking - Portfolio Management - Prioritization - Project Planning/Scheduling - Project Tracking Software - Reporting/Project Tracking - Resource Management Software - Status Tracking - Task Management Software - Time & Expense Tracking - Workflow Management Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Project Management Software](https://www.capterra.ae/directory/30002/project-management/software) ## Related Categories - [Project Management Software](https://www.capterra.ae/directory/30002/project-management/software) - [IT Project Management Software](https://www.capterra.ae/directory/30952/it-project-management/software) - [Agile Project Management Tools Software](https://www.capterra.ae/directory/31556/agile-project-management-tools/software) ## Alternatives 1. [Jira](https://www.capterra.ae/software/19319/jira) — 4.4/5 (15312 reviews) 2. [Clockify](https://www.capterra.ae/software/169607/clockify) — 4.8/5 (9235 reviews) 3. [Asana](https://www.capterra.ae/software/120550/asana-pm) — 4.5/5 (13547 reviews) 4. [Trello](https://www.capterra.ae/software/1010321/trello) — 4.5/5 (23487 reviews) 5. [monday.com](https://www.capterra.ae/software/147657/monday-com) — 4.6/5 (5726 reviews) ## Reviews ### "Quality plugins that make software design/development and support easier" — 5.0/5 > **Louis** | *8 January 2018* | Recommendation rating: 10.0/10 > > **Pros**: Their plugins are easy to initially install and update, while providing advanced features unavailable in the Redmine Core. We have saved countless hours and improved the quality of our software releases by implementing these plugins. They help us stay organized and provide complete transparency to our team, all in one system. We have reduced the number of systems we use from 4+ down to 2. Combining project management, feature wishlists, version control tracking, time logs, and client support in one place. > > **Cons**: Updates (new features) to plugins could come more frequently. Would like to see more improvements made based upon client requests. ----- ### "Good Experience with very few flaw. Software is solid." — 4.0/5 > **Nicola** | *11 January 2018* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: - is a standard de facto - is base on a solid open source project that has more than 10 years of success - big community behind, you can find a thousand of developer able to help you - RedmineUP team has long experience and rich customization over the redmine core (CRM and Helpdesk over the all) - Redmine core lack of Customer Entity -\> RedmineUP added Customer Entity deep inside, the changed a good issue tracker in a more than good CRM (sales is ok, but helpdesk is the best) > > **Cons**: - power comes at a cost: you need to learn something, effort is needed. - ruby is not C\# - if it's important for you: lacks of print and reporting (i mean ready to use print/report, i know there are reports inside but they are a sort of POC o Marketing stuff) > > Full automation of support ticket management. No more post-it, notes, or calls. Every ticket is tracked and processed in the correct workflow. ----- ### "RedmineUP review" — 3.0/5 > **Andrzej** | *24 October 2019* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: It has all basic functionalities we need to manage our projects. It is simple to learn and use. It is SaaS, so we do not need to worry about maintenance. > > **Cons**: No way of enforcing user input on status changes. For instance, we have custom field Resolution that needs to be filled when a ticket is closed. We cannot create custom reports. The ones provided do not serve our needs. No way to define custom queries based on status changes. No way to define custom queries based on parent tickets properties. Financial modules do not have bulk edits. This is very painful and the reason why we are looking for alternatives. Financial modules are also very buggy, e.g. exports do not contain all available fields, localization errors (we use Polish). > > RedmineUP Cloud fulfills our basic needs. Due to shortcomings described in Cons, we end up exporting query results, importing them into spreadsheets and doing a lot of monitoring and reporting there. ----- ### "Very useful Redmine add-ons, simple and powerful" — 4.0/5 > **Valery** | *19 June 2018* > > **Pros**: I'm using some RedmineUP plugins for last 3 years (Agile and Check-list). Both are easy to set up and use, very useful in the development process, good value for its price. Good technical support, minimum errors. Can recommend both plugins for development teams for the task prioritizing, daily planning and more detailed task descriptions. > > **Cons**: There are none at all :) I think both used plugins are well designed and coded, and both of them solves exact problems in development process - task templates and details, agile process of development and planning. ----- ### "Easy, functional helpdesk solution with great price/value ratio" — 5.0/5 > **Grzegorz** | *27 June 2017* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Ticket management with flexible permission for different team roles. Useful automation functions - autoresponders, canned messages, allows a use of macros. Shows client data including recent tickets, projects where the client is involved into and else. Way cheaper than JIRA. > > **Cons**: Only one - in self-hosted requires Redmine installed in order to be used. This is not a standalone application. > > We process ticket faster, and no single inquiry/message gets lost. Plus it gives great SLA reports and agent ratings. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/164588/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/164588/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data