iSolved

Who Uses iSolved?

Small to mid-size employers

What Is iSolved?

iSolved HCM is an industry-leading human capital management technology company that brings together the key workforce functions in one robust, easy-to-use platform, iSolved. Payroll, HR, Time & Attendance, Recruiting, Onboarding, ACA Compliance, and Benefits Enrollment are all delivered from a single application, in the cloud, specifically built for the small-to-midsized employer. It has achieved rapid market share, with more than 3 million employees and growing.

iSolved Details

iSolved HCM

http://www.isolvedhcm.com

Founded 1992

iSolved Pricing, Cost & Reviews - Capterra UAE 2020

iSolved does not have a free version and does not offer a free trial.

Spotlight_media_placeholder

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

Online

iSolved Features

Vendor has not completed this information.

View full list of Human Resource Software

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Outsourcing
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

View full list of Payroll Software

  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation/Leave Tracking

View full list of Time Tracking Software

iSolved Alternatives - Capterra UAE 2020

More iSolved alternatives

iSolved Reviews

Showing 5 of 161 reviews

Overall
3.7/5
Ease of Use
3.8/5
Customer Service
3.2/5
Features
3.7/5
Value for Money
3.7/5
Heidi e. A.
Lending Processing Assistant Manager
Banking, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 06/08/2018

"Multiple Features"

Pros: - Forcasting PTO for current and upcoming year. Helps for planning vacations.
- Preview Paycheck. Can see the potential breakdown of pay before pay day.
- Multiple options for clocking in and lunch breaks.

Cons: You can access the website via mobile or app but they don’t have all features available.

  • Reviewer Source 
  • Reviewed on 06/08/2018
Brandy T.
Office Manager
Entertainment, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    2/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 26/09/2019

"First time experience"

Comments: It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time.

Pros: I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.

Cons: I do not like the interface for the mobile view. I think updates should be done more frequently or covering more of the major issues as we are in a society of mobile devices and needing easy access to change/update information.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 26/09/2019
Chrissy C.
HR Manager
Management Consulting, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 03/12/2019

"Horrible Customer Service"

Comments: The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion. Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Pros: We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Cons: This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours. Employees must have an email to access their paystubs. Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

  • Reviewer Source 
  • Reviewed on 03/12/2019
Rhonda C.
HR Director
Restaurants, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/06/2020

"iSolved - Payroll & Onboarding"

Comments: Streamlining all processes from hiring, on boarding, payroll, timekeeping, benefits.

Pros: Ease of use, online university training for the different modules. Customer service and response time is AMAZING!

Cons: Switching between companies on the same account gets stuck at times or pulls info from the previous Company when in individual time information.

  • Reviewer Source 
  • Reviewed on 30/06/2020
Michelle H.
HR Manager
Computer Software, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 25/09/2019

"Great Product for the Money!"

Comments: We are utilizing the complete iSolved HRIS modules with the exception of MOJO. Payroll, Benefits, Time, iHire, LMS, COBRA, 401K file feed.

Pros: I like that it is user friendly, and that iSolved continues to upgrade their features because they are listening to their customers requests. Administratively, I have found this system to be much easier to use than previous HRIS systems. The implementation team was great!

Cons: That salaried employees cannot use the absence function because it is tied to payroll. For our company, our salaried employees need to be able to change approved time off after payroll has been run, which unfortunately locks down that time frame, so we are forced to use our old HRIS system to track salaried emloyee PTO. Also, there is no one single place that has transparency for employees to see all of their time off accruals and transactions. Also, does not do payroll in Canada.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 25/09/2019