17 years helping Emirati businesses
choose better software

What Is Zendesk Suite?

Power up your customer service with Zendesk, the all-in-one support software that delivers exceptional experiences. With intuitive self-service tools and AI chat capabilities that streamline support, 60% of customers see a CSAT increase, and 85% gain better visibility into their internal operations after implementing Zendesk. Provide self-service and cross-channel support, so it's easy for customers to quickly get the answers they need, when they need them.

Who Uses Zendesk Suite?

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

Zendesk Suite Software - 1
Zendesk Suite Software - 2
Zendesk Suite Software - 3
Zendesk Suite Software - 4

Not sure about Zendesk Suite? Compare with a popular alternative

Zendesk Suite

Zendesk Suite

4.4 (3,975)
$55.00
month
Free version
Free trial
180
245
4.3 (3,975)
4.2 (3,975)
4.3 (3,975)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
$14.00
month
Free version
Free trial
159
40
4.4 (2,167)
4.5 (2,167)
4.3 (2,167)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Zendesk Suite

Zoho Desk
Top rated features
CRM Software
Customizable Branding
Ticket Management
Gorgias
Top rated features
Email Management Software
Macros/Templated Responses
Ticket Management
Front
Top rated features
Email Management Software
Inbox Management
Mobile Access
SolarWinds Service Desk
Top rated features
Access Controls/Permissions
Alerts/Escalation
Real-Time Notifications
ClickUp
Top rated features
Notes Management
Project Planning/Scheduling
Task Management Software
Zoho Social
Top rated features
Automated Publishing
Multi-Account Management
Post Scheduling
Jira
Top rated features
Agile Methodologies
Issue Management
Task Management Software
HelpDesk
Top rated features
Alerts/Escalation
Support Ticket Management
Ticket Management
monday.com
Top rated features
Inventory Tracking
Multi-Campaign
Product Identification

Reviews of Zendesk Suite

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.3
Features
4.4
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Christiane
Christiane
Customer Support Team Lead in Brazil
Verified LinkedIn User
Financial Services Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A lot of features and fast and easy to use ticket system

5.0 4 years ago

Comments: Zendesk is the most customizable ticket system in the market, a lot of features that can help to automate things. Plus you can also install apps that could be useful.

Pros:

Zendesk has a lot of features, and customizable templates, it's not that easy to use as other CRM, so it may required traning, however this is because the highly customizable settings, and options the products offers. It's really easy to answer 100 tickets at the same time, using templates that will show the client's name and information, Overall a really good product, a bit expensive, but it offers a lot of features which makes the product a good product and good benefit.

Cons:

It can be very complex/difficult at certain point due all the features that they offer.

Pat
Pat
Customer Support Manager in US
Verified LinkedIn User
Music, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Efficient and practical: Great but a bit pricey

4.0 last year

Comments: Overall, Zendesk is an easy-to-use, reliable CRM platform that integrates well with most popular order processing platforms, webstores, shipping logistics services, and can handle intricate operations such as Subscription administration, phone calls, live chat support, and more. Also, the reporting features available offer alot of flexibility to create reports that are helpful for your business and goals in Customer Support. I chatted on Zendesk daily and love the way it handles live chat support for Agents.

Pros:

Zendesk offers lots of features such as integration with other platforms, such as Stripe for payments and subscription administration (SaaS) services to manage customer monthly billing. Also integrates well with Shipping & logistics services to track shipments, repairs and returns. And they are always adding new features and integrations. Offers Keyboard Shortcuts to even further increase efficiency possibilities.

Cons:

Call feature can occasionally be buggy and it is a bit expensive compared to some of the newer CRM platforms, but if you want reliability and have a large to mid scale business offering email and/or live chat support, Zendesk is a great option. They can handle both a huge account with millions of customers and contacts, to a mom & pop operation with hundreds of customers.

Protima
Member Services Executive in India
Consumer Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Very helpful tool for customer services with multiple options : Chat, Email, Messaging, Calls

5.0 2 months ago New

Comments: It makes day to day tasks easy.
Chat, Email, Messaging, Calls options to do the daily tasks.
Internal notes option helps to keep track of the status of the tickets/concerns.
Links of Guru, Atlas can be attached for references.
Multiple tasks and concerns can be handled together.

Pros:

Multiple helpful tools like email, voice, text messages, internal notes and live chat to communicate with the customers.

Cons:

All tools and options are helpful. All is good.

Ashli
Client Solutions Navigator in US
Veterinary Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Zendesk- Pros & Cons

3.0 4 weeks ago New

Comments: Overall a good tool to organize several incoming/outgoing communications in one hub

Pros:

Easy to navigate, tickets translate information clearly & can handle many users

Cons:

Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues

Brenden
CTO in Belgium
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

All in one package for customer support and external documentation

5.0 4 months ago

Pros:

Zendesk offers a easy-to-use and complete feature set for customer support and external documentation. All of which is maintainable by non-technical people.

Cons:

The set-up and fine-tuning to your specific process might require some time to figure. While their rule engine is super flexible, it requires some getting used to.