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Zendesk Suite
What Is Zendesk Suite?
Power up your customer service with Zendesk, the all-in-one support software that delivers exceptional experiences. With intuitive self-service tools and AI chat capabilities that streamline support, 60% of customers see a CSAT increase, and 85% gain better visibility into their internal operations after implementing Zendesk. Provide self-service and cross-channel support, so it's easy for customers to quickly get the answers they need, when they need them.
Who Uses Zendesk Suite?
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
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Zendesk Suite
Reviews of Zendesk Suite
Alternatives Considered:
A lot of features and fast and easy to use ticket system
Comments: Zendesk is the most customizable ticket system in the market, a lot of features that can help to automate things. Plus you can also install apps that could be useful.
Pros:
Zendesk has a lot of features, and customizable templates, it's not that easy to use as other CRM, so it may required traning, however this is because the highly customizable settings, and options the products offers. It's really easy to answer 100 tickets at the same time, using templates that will show the client's name and information, Overall a really good product, a bit expensive, but it offers a lot of features which makes the product a good product and good benefit.
Cons:
It can be very complex/difficult at certain point due all the features that they offer.
Efficient and practical: Great but a bit pricey
Comments: Overall, Zendesk is an easy-to-use, reliable CRM platform that integrates well with most popular order processing platforms, webstores, shipping logistics services, and can handle intricate operations such as Subscription administration, phone calls, live chat support, and more. Also, the reporting features available offer alot of flexibility to create reports that are helpful for your business and goals in Customer Support. I chatted on Zendesk daily and love the way it handles live chat support for Agents.
Pros:
Zendesk offers lots of features such as integration with other platforms, such as Stripe for payments and subscription administration (SaaS) services to manage customer monthly billing. Also integrates well with Shipping & logistics services to track shipments, repairs and returns. And they are always adding new features and integrations. Offers Keyboard Shortcuts to even further increase efficiency possibilities.
Cons:
Call feature can occasionally be buggy and it is a bit expensive compared to some of the newer CRM platforms, but if you want reliability and have a large to mid scale business offering email and/or live chat support, Zendesk is a great option. They can handle both a huge account with millions of customers and contacts, to a mom & pop operation with hundreds of customers.
Very helpful tool for customer services with multiple options : Chat, Email, Messaging, Calls
Comments:
It makes day to day tasks easy.
Chat, Email, Messaging, Calls options to do the daily tasks.
Internal notes option helps to keep track of the status of the tickets/concerns.
Links of Guru, Atlas can be attached for references.
Multiple tasks and concerns can be handled together.
Pros:
Multiple helpful tools like email, voice, text messages, internal notes and live chat to communicate with the customers.
Cons:
All tools and options are helpful. All is good.
Zendesk- Pros & Cons
Comments: Overall a good tool to organize several incoming/outgoing communications in one hub
Pros:
Easy to navigate, tickets translate information clearly & can handle many users
Cons:
Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues
All in one package for customer support and external documentation
Pros:
Zendesk offers a easy-to-use and complete feature set for customer support and external documentation. All of which is maintainable by non-technical people.
Cons:
The set-up and fine-tuning to your specific process might require some time to figure. While their rule engine is super flexible, it requires some getting used to.