---
description: Get detailed information about Smiddle Agent Scripting usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smiddle Agent Scripting Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Smiddle Agent Scripting](/software/163937/smiddle)

# Smiddle Agent Scripting

Canonical: https://www.capterra.ae/software/163937/smiddle

> Smiddle Scripting is software that helps contact center agents quickly find the information they need for a clear and quick response.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Smiddle Agent Scripting?

Large and medium call centers. 
Customers using the Cisco Contact Center (UCCE, UCCX)

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Smiddle
- **Founded**: 2015

## Commercial Context

- **Starting Price**: €20,000.00
- **Pricing model**: Other
- **Pricing Details**: competitive license (per concurrent script)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Linux (On-Premise)
- **Supported Languages**: English, Polish, Russian, Ukrainian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- CRM Software
- Call Logging
- Call Scripting
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (858 reviews)
3. [Convoso](https://www.capterra.ae/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.capterra.ae/software/29589/callcenternow) — 4.8/5 (314 reviews)
5. [Readymode](https://www.capterra.ae/software/136728/readymode) — 4.6/5 (136 reviews)

## Reviews

### "Smiddle Agent Scripting is an excellent program solution for Contact Centre" — 5.0/5

> **Valentin** | *22 July 2017* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: The benefits of using the system:
Reduction of the training period for new agents since they can receive all the necessary tips from Agent Scripting.
Enhancement of agents efficiency.
Provision of clear and reliable information to your customers.
Communication with customers according to the scenarios created by sales and service professionals. 
Flexibility in the work of agents for various projects.
Reduction of the costs of agents training.
Reduction of the impact of staff turnover on the quality of contact centre operation.
> 
> **Cons**: You can't predict all possible questions of clients, so Agent Scripting will not run the gamut. But it will cover at least 95% of scenarios
> 
> Smiddle Agent Scripting is an excellent program solution which allows to prevent such troublesome situations, to enhance efficiency of the work, self-organization of the agent, and to provide prompt and accurate answers to the questions and objections of the clients due to created conversation scenarios.

## Links

- [View on Capterra](https://www.capterra.ae/software/163937/smiddle)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/163937/Smiddle/> |
| en-AE | <https://www.capterra.ae/software/163937/smiddle> |
| en-AU | <https://www.capterra.com.au/software/163937/smiddle> |
| en-CA | <https://www.capterra.ca/software/163937/smiddle> |
| en-GB | <https://www.capterra.co.uk/software/163937/smiddle> |
| en-IE | <https://www.capterra.ie/software/163937/smiddle> |
| en-IL | <https://www.capterra.co.il/software/163937/smiddle> |
| en-IN | <https://www.capterra.in/software/163937/smiddle> |
| en-NZ | <https://www.capterra.co.nz/software/163937/smiddle> |
| en-SG | <https://www.capterra.com.sg/software/163937/smiddle> |
| en-ZA | <https://www.capterra.co.za/software/163937/smiddle> |

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