Crazy Egg

Who Uses Crazy Egg?

Designed for marketing and product teams, a web analytics solution that offers heatmaps, confetti snapshots, user recordings, A/B test results, engagement analysis, and more.

What Is Crazy Egg?

Heatmaps, User Recordings & A/B Testing. 300,000 Customers.

Heatmaps show you how customers scroll, click, engage and experience your website or application. Filters help you understand specific customer segments &use cases.

User Recordings help you follow individual user journeys through your website or application. You can organize Recordings into playlists to quickly identify patterns.

A/B Testing and Editing helps you translate what you've learned into experiments to improve UX.

Crazy Egg Details

Crazy Egg

https://www.crazyegg.com

Founded 2006

Crazy Egg pricing overview

Crazy Egg does not have a free version but does offer a free trial. Crazy Egg paid version starts at $24.00/month.


Starting Price

$24.00/month

Pricing Details

It is also available at $49/mo and $99/mo with additional features.

Free Version

No

Free Trial

Yes

Crazy Egg deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • Live Online
  • Webinars
  • Documentation

Crazy Egg Features

  • Audience Targeting
  • Campaign Segmentation
  • Funnel Analysis
  • Heatmaps
  • Landing Pages / Web Forms
  • Multivariate Testing
  • Split Testing
  • Statistical Relevance Analysis
  • Surveys
  • Test Scheduling
  • Visual Editor

View full list of AB Testing Software

  • Behavioral Mapping
  • Dashboard
  • Dynamic Maps
  • Element Analytics
  • Embeddable Maps
  • For Sales
  • For Science
  • Radial Mapping
  • Territorial Mapping
  • Website Analytics

View full list of Heatmap Software

  • A/B Testing
  • Campaign Tracking
  • Channel Attribution
  • Customer Journey Mapping
  • Dashboard
  • Performance Metrics
  • Predictive Analytics
  • ROI Tracking
  • Social Media Metrics
  • Website Analytics

View full list of Marketing Analytics Software

  • Campaign Management
  • Conversion Tracking
  • Goal Tracking
  • Keyword Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Referral Source Tracking
  • Site Search Tracking
  • Time on Site Tracking
  • User Interaction Tracking

View full list of Web Analytics Software

  • Competitor Analysis
  • Content Management
  • Keyword Research Tools
  • Link Management
  • Performance Metrics
  • Problem Area Alerts

View full list of Website Optimization Tools Software

Crazy Egg Alternatives - Capterra UAE 2020

More Crazy Egg alternatives

Crazy Egg Reviews

Read all reviews

Overall rating

4.5/5

Average score

Ease of Use 4.5
Customer Service 4.1
Features 4.4
Value for Money 4.1

Review software

Share your experiences with other software buyers.

Write a Review!
Joshua T.
Digital Marketing Specialist
Internet, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 04/05/2019

"Crazy Egg nails user experiance"

Comments: Every time we sign a new client we recommend crazy egg as an option, and every time a client uses it we almost always end up use the user data to suggest changes that helps improve the conversion rates on the site.

Pros: The level of information you get from this software is insane. Being able to tell if users are clicking on something expecting a link has made a huge difference in how we design and review websites. That alone has helped us create a better funnel to get users to convert.

Cons: There really wasn't much I didn't like about the software, I felt the customer service was a little slow at times. Other than that this is a really great piece of software to help improve the overall experience on your site.

  • Reviewer Source 
  • Reviewed on 04/05/2019
Andrew M.
Marketing Technologist
Computer Software, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 17/03/2020

"Great product but better for the price for a small-mid sized business"

Comments: Bottom line Crazy Egg allows you to make informed decisions to increase conversion and enhance the user experience on your website. If there were no other similar products I would have no issue continuing to use Crazy Egg even with the cons of the product.

Pros: Crazy Egg does what it needs to, deliver valuable insights through various features to make informed decisions to increase conversion and user experience on your website. Crazy Egg was the first paid product I used for heat mapping, scroll, click data etc. It served me well and is a must have tool in the marketing tech stack.

Cons: I didn't like to have to set up the pages to track in Crazy Egg vs. other products that allowed you to look at any page without setting them up. As a small-mid sized business budget also became a reason for switching away from Crazy Egg with other competitive products that delivered the same or better experience at less cost as we scaled. I would still use Crazy Egg in a heart beat but have moved on for competitive products.

  • Reviewer Source 
  • Reviewed on 17/03/2020
Nathan S.
Owner
Publishing, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    2 /5
  • Customer Support
    2 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 16/02/2019

"It works..."

Pros: Easy ti integrates with external applications. A simple way to visualize clicks on your website.

Cons: Crazyegg only has heat mapping with very limited visualizations. There are other services out there that provide more information than CrazyEgg.

Vendor Response

by Crazy Egg on 20/02/2019

Hello Nathan!

Thanks for the feedback. We're confused by the commentary though which say:
1) We have much more than heatmapping. Actually, our toolset is quite robust and competitive with 5 different maps (heat, scroll, attention, list, overlay), User Recordings, A/B Testing (one of the only tools on the market with both maps and A/B Testing), and a WYSIWYG Editor.
2) Limited Visualizations. Our entire product is built on visualizations. We also go a step further than just onsite visualizations based on how we let you review and visualize different audience sources and referrers.

This feels like quite a disconnect from our current offering. Would love to connect with you and understand why your experience with the product is so different from what we offer. It has to be a messaging or communication gap on our side which is why I'm eager to connect and learn more. Thanks for taking the time to write and share this!

  • Reviewer Source 
  • Reviewed on 16/02/2019
Austin B.
Manager of Operations
Automotive, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 12/10/2020

"Great Tool with a Team looking to implement features you want."

Comments: Highly recommend, you're probably looking at some other software and I've tried them. Talk to the team, get yourself a demo.

Pros: Generally speaking, being able to manage team members, break down heat mapping and other types of tools are a breeze and rather "flashy" to our customers.

Cons: Account-wide settings and another administrative role are the only things I want to see moving forward. I should be able to set limits for all current and future snapshots in terms of lifetime and number of visits for each snapshot. Another role that allows employees to control multiple snapshots but not be admins would be useful here.

  • Reviewer Source 
  • Reviewed on 12/10/2020
Verified Reviewer
Owner
Marketing & Advertising, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 06/05/2020

"Premium Heatmapping and A/B Testing"

Pros: Excellent heatmapping and A/B testing. When benchmarked against Hotjar & Optimizely, Crazy Egg won out.

Cons: Hotjar offers a free plan with nearly all the features of the Crazy Egg basic plan for nearly $300/year. Also, it would be nice if Crazy Egg billed monthly, vs annually - as all our revenue and client billings come in month-to-month. We would even pay 10% more for monthly billing, vs annual pre-pay.

Vendor Response

by Crazy Egg on 07/05/2020

Hi,

Thanks for taking the time to leave a review.

Really great to hear that our heatmapping and A/B Testing is able to help out! As for billing, we're flexible and happy to see what we can do to accommodate your needs. Feel free to shoot our customer support team an email.

Thank you!

  • Reviewer Source 
  • Reviewed on 06/05/2020