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Who Uses GoToAssist?
GoToAssist is a platform for small to medium sized businesses, providing faster, frictionless connections for IT support for customers and employees.
What Is GoToAssist?
GoToAssist is back and better than ever. Keep customers and remote employees on the move with a remote support experience thats better for both agents and end users alike. With GoToAssist, its easier to resolve issues fast without frustration, to get customers and employees back to doing what matters. Features include both browser and desktop app, file transfer, remote diagnostics, multi-monitor navigation, multi-session support, and integrations with apps like Slack.
GoToAssist Details
LogMeIn
http://www.logmein.com
Founded 2003
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Starting price
Free Version
Free Trial
GoToAssist deployment and support
Support
- Email/Help Desk
- Knowledge Base Software
- Phone Support
Deployment
- Cloud, SaaS, Web-based
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
GoToAssist Features
Customer Service Software
- API
- Activity Tracking
- Alerts / Escalation
- Appointment Management
- Auto-Responders
- Calendar Management
- Call Center Management
- Call Routing
- Communication Management
- Contact Database
- Contact Management Software
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management Software
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
- Live Chat Software
- Multi-Channel Communication
- Multiple User Accounts
- Performance Management
- Performance Metrics
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Single Sign On Software
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Virtual Assistant
- Voice Mail
- Workflow Management Software
Help Desk & Ticketing Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM Software
- Call Center Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Management Software
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management Software
- Interaction Tracking
- Knowledge Base Management
- Live Chat Software
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring Software
- Performance Metrics
- Prioritization
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management Software
IT Service Management (ITSM) Software
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Management
- Asset Tracking Software
- Audit Management
- Availability Management
- CRM Software
- Capacity Management
- Change Management Software
- Chat/Messaging
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Drag & Drop
- Email Management Software
- Help Desk Management
- IT Asset Tracking
- Incident Management Software
- Inventory Management Software
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Prioritization
- Problem Management
- Project Management Software
- Release Management
- Reporting & Statistics
- Role-Based Permissions
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management Software
- Third Party Integrations
- Workflow Management Software
Online CRM Software
- API
- Activity Dashboard
- Activity Tracking
- CRM Software
- Calendar Management
- Calendar Sync
- Campaign Management Software
- Cataloging/Categorization
- Collaboration Tools
- Contact Database
- Contact Management Software
- Customer Database
- Customer Service Analytics
- Customer Support Software
- Customer Surveys
- Customizable Fields
- Customizable Templates
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Management Software
- Email Marketing Software
- Email Response Control
- Email Templates
- Email Tracking Software
- FAQ
- Forecasting
- Interaction Tracking
- Knowledge Management Software
- Lead Capture Software
- Lead Management Software
- Live Chat Software
- Opportunity Management
- Performance Metrics
- Pipeline Management
- Reminders
- Reporting & Statistics
- Request Escalation
- Routing
- Sales Forecasting Software
- Sales Reports
- Sales Trend Analysis
- Search/Filter
- Self Service Portal
- Social Media Integration
- Task Management Software
- Third Party Integrations
- Web-based Deployment
- Workflow Management Software
- XML / RSS
Remote Support Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Audit Management
- Audit Trail
- CRM Software
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Customizable Branding
- Customizable Reports
- Diagnostic Tools
- File Sharing Software
- File Transfer
- IT, Server & Network Monitoring Software
- Live Chat Software
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- Performance Metrics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update / Installation
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing Software
- Secure Login
- Self Service Portal
- Session Recording
- Session Transfer
- Single Sign On Software
- Summary Reports
- Support Ticket Management
- Surveys & Feedback
- Third Party Integrations
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- User Management
- Video Conferencing Software
- Video Support
- Workflow Management Software
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GoToAssist Reviews
Read all reviewsOverall rating
Average score
Shae J.
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer Support SoftwareUnrated
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Value for MoneyUnrated
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 12/12/2018
"Premier Desktop Remote-in Application"
Pros: Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.
Cons: No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.
- Reviewer Source
- Reviewed on 12/12/2018
David P.
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer Support SoftwareUnrated
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 07/01/2020
"Best remote support app"
Comments: We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.
Pros: I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome
Cons: The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome
- Reviewer Source
- Reviewed on 07/01/2020
Benjamin T.
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Overall Rating
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 30/06/2021
"Remote Assistance Tool with the most features"
Comments: Remote sessions have been crucial for us as an IT team. I typically like to use GoToAssist over other options I have available because most of the time it just works great. On the times that I try to use another product, as often as not, I end up telling the user to hold on while I switch the session over to GoToAssist. It's been extremely valuable during the pandemic when all of the end-user help I do is remote.
Pros: Whether during normal times or pandemic times, our IT department has to do a lot of remote sessions to help our end users. I've used a number of other products for this but GoToAssist has the most features and consistently works the best. The fact that you can easily hop on with someone that has the agent installed or direct them to a site to download it if they don't is great. The fact that you can work with a user and the session will almost always stay connected, even if the machine is rebooted, is crucial when you're working in an IT capacity. There are very few limitations when it comes to being able to control everything whereas many other products won't let you control many of the system components of Windows. I also love features like changing between multiple screens the user may have and file transferring.
Cons: The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes. Recently there have been some issues with devices duplicating in the console for seemingly no reason.
- Reviewer Source
- Reviewed on 30/06/2021
Steve B.
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer Support Software
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 15/06/2018
"We have been using GoToAssist for many years."
Comments: Provides a tool to support customers remotely and transfer large files directly between users.
Pros: File transfer, remote control and access are good features. Remote reboot feature also good. Unattended support is also a great feature if you plan to do remote support.
Cons: Connecting remotely to computers that you have previously connected to either requires updates or uninstalling previous version through Control Panel. Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.
- Reviewer Source
- Reviewed on 15/06/2018
Verified Reviewer
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer Support SoftwareUnrated
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Value for MoneyUnrated
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 15/04/2021
"Good app for remote support"
Comments: Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.
Pros: It works perfectly for the purpose created, supporting the customers remotely. One of the main things I like is when you restart the customer's computer, this tool let you stay connected when the computer boot up again.
Cons: Sometimes the connection is not so stable. This is an app that must be installed in customer's computer and insert password. With other similar tools goes smoother because there are web app options with no passwords whatsover.
- Reviewer Source
- Reviewed on 15/04/2021
