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Avochato

by Avochato

(129) Write a Review!

Who Uses Avochato?

Businesses and teams that want effective customer communications. Examples include ecommerce, insurance, home care agencies, realtors, auto dealerships, delivery and logistics companies, and more.

What Is Avochato?

SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications.

Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.

Avochato Details

Avochato

https://www.avochato.com/

Founded 2016

Play

Compare Avochato with similar products

Avochato

4.7 (129 reviews)

current software

Starting price

N/A

$49.00/month

N/A

$6,000.00/month

Free Version

Free Version No

Free Version Yes

Free Version No

Free Trial

Free Trial Yes

Avochato deployment and support

Support

Email/Help Desk
Phone Support
24/7 (Live rep)
Chat

Deployment

Cloud, SaaS, Web-based
Mac (Desktop)
Windows (Desktop)
Android (Mobile)
iPhone (Mobile)
iPad (Mobile)

Training Software

Live Online
Webinars
Documentation

Avochato Features

Cloud Communication Platform Software

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audio / Video Conferencing
Automatic Call Distribution
CRM Software
Call Center Management
Call Monitoring
Call Recording Software
Call Reporting
Call Routing
Call Tracking Software
Call Transfer
Caller ID
Chat Transcript
Chat/Messaging
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management Software
Customizable Branding
Fax Management
File Sharing Software
File Transfer
IVR / Voice Recognition
Interaction Tracking
Live Chat Software
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Purchasing & Receiving
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
SMS Marketing Managment
SMS Messaging
Text to Speech
Third Party Integrations
Two-Way Audio & Video
Video Conferencing Software
Voice Mail

View full list of Cloud Communication Platform Software

Complaint Management Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Assignment Management
Audit Trail
Canned Responses
Case Management Software
Chat/Messaging
Collaboration Tools
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Email Management Software
Email Templates
Feedback Management
Forms Management
Interaction Tracking
Issue Management
Issue Tracking Software
Knowledge Base Management
Live Chat Software
Monitoring
Multi-Channel Communication
Multi-Channel Management
Prioritization
Quality Assurance
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Routing
SSL Security
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Social Media Monitoring Software
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
Widgets
Workflow Management Software

View full list of Complaint Management Software

Contact Center Software

API
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Notifications
Auto-Dialer
Automated Routing
Automatic Call Distribution
CRM Software
Call Center Management
Call List Management
Call Monitoring
Call Recording Software
Call Reporting
Call Routing
Call Scripting
Call Tracking Software
Call Transfer
Callback Scheduling
Caller ID
Campaign Management Software
Chat/Messaging
Chatbot Software
Collaboration Tools
Computer Telephony Integration
Contact Database
Contact Management Software
Customer History
Customizable Reports
Data Import/Export
Email Management Software
IVR / Voice Recognition
Interaction Tracking
Live Chat Software
Monitoring
Multi-Channel Communication
Performance Management
Predictive Dialer Software
Quality Management Software
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Social Media Integration
Third Party Integrations
Voice Mail
Workforce Management Software

View full list of Contact Center Software

Conversational Marketing Platform Software

AB Testing
API
Activity Dashboard
Appointment Management
Appointment Scheduling Software
Audience Targeting
Auto-Responders
CRM Software
Campaign Management Software
Campaign Segmentation
Chat/Messaging
Chatbot Software
Communication Management
Contact Database
Customer Database
Customer Experience Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Data Import/Export
Email Automation
Engagement Tracking
Event Triggered Actions
Group Messaging
Human Handover
Lead Capture Software
Lead Distribution
Lead Management Software
Lead Nurturing Software
Lead Qualification
Live Chat Software
Multi-Channel Communication
Multi-Channel Marketing
Multi-Language
One-to-One Messaging
Product Recommendations
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Conversations
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Social Media Integration
Surveys & Feedback
Template Management
Third Party Integrations
Video Chat

View full list of Conversational Marketing Platform Software

Customer Service Software

API
Activity Tracking
Alerts / Escalation
Appointment Management
Auto-Responders
Calendar Management
Call Center Management
Call Routing
Communication Management
Contact Database
Contact Management Software
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Forms
Customizable Templates
Data Import/Export
Drag & Drop
Email Management Software
Employee Management
Engagement Tracking
Event Triggered Actions
Inbox Management
Knowledge Base Management
Live Chat Software
Multi-Channel Communication
Multiple User Accounts
Performance Management
Performance Metrics
Queue Management
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Rules-Based Workflow
SMS Messaging
Self Service Portal
Single Sign On Software
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Template Management
Third Party Integrations
Virtual Assistant
Voice Mail
Workflow Management Software

View full list of Customer Service Software

Help Desk & Ticketing Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Automated Routing
CRM Software
Call Center Management
Chat/Messaging
Client Portal
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Email Management Software
Email Templates
Feedback Management
Help Desk Management
IT Asset Management Software
Interaction Tracking
Knowledge Base Management
Live Chat Software
Macros/Templated Responses
Monitoring
Multi-Channel Communication
Network Monitoring Software
Performance Metrics
Prioritization
Real Time Notifications
Real-Time Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Third Party Integrations
Ticket Management
Workflow Configuration
Workflow Management Software

View full list of Help Desk & Ticketing Software

Live Chat Software

@mentions
API
Activity Dashboard
Activity Tracking
Auto-Responders
CRM Software
Calendar Management
Canned Responses
Chat/Messaging
Collaboration Tools
Contact Management Software
Content Management System (CMS) Software
Customer History
Customizable Branding
Document Storage
Drag & Drop
Email Management Software
File Management
File Sharing Software
File Transfer
Geotargeting
Interaction Tracking
Live Chat Software
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Offline Form
Proactive Chat
Progress Tracking
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
Screen Sharing Software
Search/Filter
Single Sign On Software
Support Ticket Management
Surveys & Feedback
Tagging
Task Progress Tracking
Task Scheduling
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Video Conferencing Software
Website Visitor Tracking
Workflow Management Software

View full list of Live Chat Software

Mobile Marketing Software

AB Testing
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Auto-Responders
Behavior Tracking
CRM Software
Campaign Analytics
Campaign Management Software
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Channel Attribution
Contact Database
Contact Management Software
Contextual Targeting
Conversion Tracking
Coupons
Customer Segmentation
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop
Drip Campaigns
Email Marketing Software
Engagement Tracking
Event Triggered Actions
Landing Pages/Web Forms
Location-Based Marketing
Mobile Access
Mobile Alerts
Multi-Campaign
Multi-Channel Marketing
Multiple User Accounts
Push Notifications Software
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
SMS Marketing Managment
SMS Messaging
Social Media Integration
Social Promotion
Text-to-Win
Third Party Integrations
Visual Analytics

View full list of Mobile Marketing Software

Real Estate Agency Software

API
Activity Dashboard
Activity Tracking
Agent Management
Alerts/Notifications
Appointment Management
CRM Software
Calendar Management
Campaign Management Software
Client Management
Client Portal
Client/Property Matching
Commission Management
Communication Management
Configurable Workflow
Contact Database
Contact Management Software
Content Management System (CMS) Software
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Document Management Software
Document Storage
Drag & Drop
Drip Campaigns
Electronic Signature
Email Management Software
Email Marketing Software
Email Templates
Interaction Tracking
Lead Capture Software
Lead Generation Software
Lead Management Software
Lead Nurturing Software
Listing Management
Pipeline Management
Real Time Notifications
Referral Tracking
Reminders
Rental Property Management Software
Reporting & Statistics
Social Media Integration
Task Management Software
Template Management
Third Party Integrations
Transaction Management
Website Management
Workflow Management Software

View full list of Real Estate Agency Software

Remote Work Software

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assignment Management
Calendar Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Customizable Branding
Customizable Templates
Data Import/Export
Document Management Software
Document Storage
Drag & Drop
Electronic Signature
Email Management Software
Employee Activity Monitoring
File Management
File Transfer
Live Chat Software
Meeting Management
Monitoring
Prioritization
Progress Tracking
Project Time Tracking
Projections
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Updates
Remote Access/Control
Remote Support Software
Reporting & Statistics
SSL Security
Single Sign On Software
Softphone Software
Tagging
Task Management Software
Task Progress Tracking
Task Scheduling
Third Party Integrations
Time Zone Tracking
Two-Way Audio & Video
Video Chat
Video Conferencing Software
Workflow Management Software

View full list of Remote Work Software

SMS Marketing Software

2-Way Messaging
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Auto-Responders
Automated Responses
Automated Scheduling
CRM Software
Campaign Analytics
Campaign Management Software
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Chat/Messaging
Communication Management
Contact Database
Contact Management Software
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Templates
Email Marketing Software
Engagement Tracking
Interaction Tracking
Live Chat Software
MMS
Mass Texting
Message Personalization
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multi-Campaign
Multi-Channel Communication
Multi-Channel Marketing
Polls/Voting
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
SMS Marketing Managment
SMS Messaging
Scheduled Messaging
Shortcodes
Social Media Integration
Tagging
Template Management
Text-to-Win
Third Party Integrations

View full list of SMS Marketing Software

SMS Survey

2-Way Messaging
API
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Audience Targeting
Auto-Responders
Automated Responses
Automated Scheduling
Campaign Management Software
Chat/Messaging
Contact Database
Contact Management Software
Customer Segmentation
Customizable Fields
Customizable Templates
Engagement Tracking
Event Triggered Actions
Interaction Tracking
Keyword Tracking
Landing Pages/Web Forms
Link Shortening
MMS
Mass Texting
Message Personalization
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multi-Campaign
Polls/Voting
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Scheduled Messaging
Shortcodes
Survey Builder
Survey/Poll Management
Template Management
Templates
Text-to-Win
Third Party Integrations

View full list of SMS Survey

Sales Enablement Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM Software
Calendar Management
Campaign Management Software
Collaboration Tools
Contact Database
Contact Management Software
Content Delivery
Content Management System (CMS) Software
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Document Management Software
Document Storage
Drag & Drop
Email Management Software
Email Templates
Engagement Tracking
For Sales Teams/Organizations
Goal Management
Lead Capture Software
Lead Generation Software
Lead Management Software
Lead Qualification
Meeting Management
Opportunity Management
Performance Management
Pipeline Management
Presentation Tools
Prioritization
Proposal Management Software
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Sales Onboarding & Training
Sales Reports
Sales Trend Analysis
Task Management Software
Task Scheduling
Template Management
Third Party Integrations
Training Management
Workflow Management Software

View full list of Sales Enablement Software

Travel Agency Software

API
Accounting Integration
Activity Dashboard
Activity Management
Booking Management
Calendar Management
Central Reservation System
Channel Management Software
Client Management
Commission Management
Communication Management
Content Management System (CMS) Software
Contract/License Management
Customer Database
Customizable Reports
Discount Management
Distribution Management
Dynamic Content
Electronic Payments
For Travel Agencies
GDS/OTA Integration
Inventory Management Software
Invoice Management
Itinerary Creation
Multi-Channel Management
Multi-Currency
Multi-Language
Online Booking
Payment Processing Software
Policy Management Software
Price / Margin Management
Pricing Management
Promotions Management
Quotes/Estimates
Real Time Data
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
Sales Pipeline Management
Self Service Portal
Status Tracking
Supplier Management
Third Party Integrations
Travel Management Software
User Management
Vendor Management Software
Website Integration
Website Management

View full list of Travel Agency Software

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Avochato Reviews

Read all reviews

Overall rating

4.7/5

From 129 users reviews

Average score

Ease of Use 4.7

Customer Service Software 4.7

Features 4.4

Value for Money 4.6

Review software

Share your experiences with other software buyers.

Write a Review!

Read all reviews

Andrea fabiola M.

CEO

Human Resources, 2-10 Employees

Used the Software for: 1+ year

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend

10/10

Reviewer Source
Reviewed on 16/11/2018

"Great overall experience."

Comments: It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato.

Pros: We can text, call and receive calls from our customers and providers. The tagging system lets you know which type of contact and several other customizable tags you may want to add. You can create broadcast and even schedule text messaging for whatever purpose you may need it.

Cons: when using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs

Reviewer Source
Reviewed on 16/11/2018

Tara B.

Owner

Luxury Goods & Jewelry, 2-10 Employees

Used the Software for: 1-5 months

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend

10/10

Alternatives Considered:

Teckst

Reviewer Source
Reviewed on 02/09/2019

"Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!"

Comments: Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.

Pros: Love the ease of use!! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch!! (Shout out to our rep!!)

Cons: So far, there hasn't been much! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit.

Reviewer Source
Reviewed on 02/09/2019

Bradley C.

Executive Director

Nonprofit Organization Management, 2-10 Employees

Used the Software for: 1+ year

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend

0/10

Reviewer Source
Reviewed on 16/06/2020

"Disappointed By Avochato: Do Not Recommend This Product"

Comments: Poor

Pros: The product is fairly easy to use, although a sloppy mobile interface and glitchy.

Cons: To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about customer satisfaction.
This is an overpriced product for the delivery and level of customer care. And to top it off, after my service was cancelled, they required me to go into the system for a multi-step process to cancel it manually or else they would recharge my card. I went in to cancel and not only did it say that it was already cancelled, but it blocked me out. Boo Avochato. Better to find a better company who cares more about their cusomers and has lower prices. There's many options out there and this one is not the way to go.

Reviewer Source
Reviewed on 16/06/2020

Anna S.

EL Teacher

Education Management, 11-50 Employees

Used the Software for: 1-5 months

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend

10/10

Alternatives Considered:

EZ Texting

Reviewer Source
Reviewed on 20/04/2020

"Great product!"

Comments: I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. [SENSITIVE CONTENT HIDDEN] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software.

Pros: This software is user-friendly and I love that I can send messages to pre-created groups. I also love that it comes with its own phone number with the area code I live in so people don’t think it’s junk mail.

Cons: None - it is so through it has all the features I wanted.

Reviewer Source
Reviewed on 20/04/2020

Andrew K.

Senior Program Manager

Information Technology & Services, 1,001-5,000 Employees

Used the Software for: 1-5 months

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend

9/10

Alternatives Considered:

TextMagic

Twilio

Reviewer Source
Reviewed on 11/01/2021

"Awesome tool, ripe for automation"

Comments: Avochato has been a great asset to our customer-focused team and I highly recommend it.

Pros: Super easy to procure, implement, and start using. It also integrates really, really nicely with Zapier which makes it a pleasure to use in automated workflows. Their support has also been good when I've needed to contact them.

Cons: There's really nothing I don't like about it, it contained exactly the features we were looking for and the cost is reasonable.

Reviewer Source
Reviewed on 11/01/2021

Read all 129 reviews