What Is Outreach?

Outreach is the largest and fastest-growing sales execution platform provider that helps companies dramatically increase productivity and drive smarter, more insightful engagement with their customers. More than 5,000 companies such as Adobe, Tableau, Okta, Splunk, DocuSign, and SAP depend on Outreach's enterprise-scale, unparalleled customer adoption, and robust AI-powered innovation.

Who Uses Outreach?

Chief Revenue Officer, Chief Sales Officer, SVP/RVP Sales, VP Sales, Sales Director, Account Executive, Sales Manager, Sales Operations, Sales Enablement, Demand Generation, Business Development

Where can Outreach be deployed?

Cloud, SaaS, Web-based

About the vendor

  • Outreach
  • Located in Seattle, US
  • Founded in 2014
  • Phone Support

Countries available

Australia, Canada, United Kingdom, United States

Languages

English

About the vendor

  • Outreach
  • Located in Seattle, US
  • Founded in 2014
  • Phone Support

Countries available

Australia, Canada, United Kingdom, United States

Languages

English

Outreach videos and images

Outreach Software - Outreach Sequences help reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.
Outreach Software - Outreach Kaia: AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.
Outreach Software - Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.
Outreach Software - The power of Outreach everywhere you work, including Gmail and Salesforce.com.
Outreach Software - Success Plans provide complete visibility into your team’s deals at both a granular and big-picture level.
View 6 more
Outreach video
Outreach Software - Outreach Sequences help reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.
Outreach Software - Outreach Kaia: AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.
Outreach Software - Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.
Outreach Software - The power of Outreach everywhere you work, including Gmail and Salesforce.com.
Outreach Software - Success Plans provide complete visibility into your team’s deals at both a granular and big-picture level.

Compare Outreach with similar products

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Features of Outreach

  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Auto-Dialer
  • Calendar Management
  • Call List Management
  • Call Recording Software
  • Collaboration Tools
  • Communication Management
  • Contact Management Software
  • Content Delivery
  • Dashboard Software
  • Deal Management
  • Email Management Software
  • Engagement Tracking
  • For Sales Teams/Organizations
  • Interaction Tracking
  • Lead Capture Software
  • Lead Management Software
  • Lead Qualification
  • Lead Segmentation
  • On-Demand Recording
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics Software
  • Prospecting Tools
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Onboarding & Training
  • Sales Reports
  • Sales Trend Analysis
  • Task Management Software
  • Third Party Integrations
  • Workflow Management Software

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Reviews of Outreach

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.1
Features
4.4
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Nate
Nate
Mid-Market AE in US
Verified LinkedIn User
Computer Software, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Best sales sequencing tool on the market, hands down

5.0 2 years ago

Comments: Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap.

Pros:

At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates.

Cons:

Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use.

Florence
Florence
VP Marketing in UK
Verified LinkedIn User
Computer Software, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Made our SDRs way more productive

5.0 2 years ago

Comments: Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights).

Pros:

We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach!

Cons:

It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform.

Jim
Sales Operations Manager in US
Computer Software, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Seamless prospecting tool with a 1-to-1 alignment with CRM

4.0 last month New

Pros:

Being able to prospect, contact prospects, and manage accounts and pipeline all in one solution. Having the integration with Salesforce allows for efficiency and seamless workflows within the sales organization.

Cons:

Not having the ability to record calls and have conversation intelligence created a need for an additional solution that was a significant cost to the organization.

Verified Reviewer
Rev Ops Manager in Ireland
Verified LinkedIn User
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Probably the most frustrating software I've ever used

2.0 last month New

Pros:

Sequences are good, however this can be achieved with most CRM's these days. Call task lists work well, but you need to tag everything before being able to filter between tasks.

Cons:

The software basically stopped working about 1-2 weeks ago. We can no longer change owners of leads, add tags, set up filters. We've tried on multiple devices, with multiple team members, but nothing. I've been told there's no date when this will be fixed, so we have an unusable CRM. I've raised tickets in the past which on average took about 1-2 weeks for a response, but I thought urgent issues would be resolved. The support staff are nice when you get a hold of them, but this is the straw that broke the camel's back. Save yourself the stress and find a different CRM.

Pooja
Sr. Product Manager in US
Computer Software, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Prospect Management Tool

4.0 3 months ago

Comments: Eventhough UI is not simple yet once learnt, it's a great tool to manage all email cadences and managing the Prospects/ Leads and Campaign

Pros:

Great Sales Cadence for effective Lead Management Detailed Email Analytics for Campaign Management

Cons:

Inability to integrate with Google Sheets and only allows upload thru CSV Takes time for User to familiarize themselves with the Tool UI