What Is 3CX?

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost.
Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution.

Who Uses 3CX?

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to cut on telco costs.

Where can 3CX be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • 3CX
  • Located in Nicosia, Cyprus
  • Founded in 2008
  • Phone Support
  • Chat

Countries available

Albania, American Samoa, Andorra, Argentina, Aruba and 109 others

Languages

Chinese, English, French, German, Italian and 4 others

About the vendor

  • 3CX
  • Located in Nicosia, Cyprus
  • Founded in 2008
  • Phone Support
  • Chat

Countries available

Albania, American Samoa, Andorra, Argentina, Aruba and 109 others

Languages

Chinese, English, French, German, Italian and 4 others

3CX videos and images

3CX Software - With 3CX WordPress Chat plugin you can quickly and easily add live chat support to your WordPress website.
3CX Software - 3CX PRO offers a simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
3CX Software - See all your team in one unified management console. Avoid unnecessary call transfers or voice mail tags, and make managing and working with remote employees easier than ever.
3CX Software - 3CX’s Unified Communications solution sets itself apart with its easy installation and management. Setup takes minutes; the phone system will run on-premise on an existing Windows or Linux machine and can be virtualized on Hyper-V, VMware or KVM.
3CX Software - WebMeeting
View 6 more
3CX video
3CX Software - With 3CX WordPress Chat plugin you can quickly and easily add live chat support to your WordPress website.
3CX Software - 3CX PRO offers a simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
3CX Software - See all your team in one unified management console. Avoid unnecessary call transfers or voice mail tags, and make managing and working with remote employees easier than ever.
3CX Software - 3CX’s Unified Communications solution sets itself apart with its easy installation and management. Setup takes minutes; the phone system will run on-premise on an existing Windows or Linux machine and can be virtualized on Hyper-V, VMware or KVM.
3CX Software - WebMeeting

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Features of 3CX

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Auto-Dialer
  • Auto-Responders
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking Software
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management Software
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • File Transfer
  • For Cloud Phone Systems
  • IVR / Voice Recognition
  • Interaction Tracking
  • Live Chat Software
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Offline Form
  • On-Demand Recording
  • Online Voice Transmission
  • PBX
  • Proactive Chat
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing Software
  • Search/Filter
  • Single Sign On Software
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications Software
  • Video Conferencing Software
  • Virtual Extensions
  • VoIP Connection
  • Voice Mail

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Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent

Reviews of 3CX

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.3
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Daniel
Daniel
Business Technology Analyst in Australia
Verified LinkedIn User
Insurance Software, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Good Functionality

5.0 last month New

Pros:

Significant amount of customisation available and still easy for someone unfamiliar with VoIP products to use. Call quality is very good as with report generation

Cons:

Some tasks such as changing extension numbers can be quite complex though this may be across all VoIP products.

3CX Response

last month

Hi Daniel. Thank you so much for taking the time to share your experience with us! We value your input and are thrilled to hear how you've liked the ease of use of 3CX! We are also pleased to hear that you are satisfied with the call quality and the report generation feature.

Cliff Ian
Deputy General Manager in Philippines
Outsourcing/Offshoring, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

3cX for your call center and VoIP needs

5.0 4 weeks ago New

Comments: Overall, I have no complaints on 3CX as we are very satisfied.

Pros:

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

Cons:

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

3CX Response

2 weeks ago

Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered!

David
David
Telephony Software Engineer in US
Verified LinkedIn User
Telecommunications, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Effective Phone System For Small, Simple Offices

3.0 4 years ago

Comments: For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.

Pros:

The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward. The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.

Cons:

3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension. Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent. 3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help. SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is. Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.

Andreas
owner in Belgium
Computer Networking, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

phonesystems do still excist and usability ontop

5.0 last month New

Comments: 3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution

Pros:

full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!

Cons:

some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.

3CX Response

last month

Hello Andreas! Thank you so much for taking the time to share your feedback with 3CX. We're delighted to hear you found 3CX to be of great use for your business during the lockdown.

Sam
Sam
Partner in US
Verified LinkedIn User
Logistics & Supply Chain, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

3CX is fine, but it is all about who handles the hosting

4.0 3 months ago

Comments: 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Pros:

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

Cons:

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

3CX Response

2 months ago

Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.