JotForm

Who Uses JotForm?

GPS-enabled, web-based form building tool that lets businesses of all sizes create survey forms for data collection while reviewing and sharing multiple submissions in real-time.

What Is JotForm?

Ideal for businesses of all sizes, it is a form building tool that helps users create survey forms while also reviewing submissions.

JotForm Details

JotForm

https://www.jotform.com

Founded 2006

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Not Offered
JotForm video
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JotForm pricing overview

JotForm has a free version and does not offer a free trial. JotForm paid version starts at $29.00/month.


Starting Price

$29.00/month

Free Version

Yes

Free Trial

No

JotForm Features

  • Access Controls/Permissions
  • Archiving & Retention
  • Collaboration
  • Drag & Drop
  • Forms Creation & Design
  • Full Text Search
  • Process/Workflow Automation
  • Version Control

View full list of Forms Automation Software

  • Annotations
  • Convert to PDF
  • Digital Signature
  • Encryption
  • Merge / Append
  • PDF Reader
  • Watermarking

View full list of PDF Software

Vendor has not completed this information.

View full list of Survey Software

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JotForm Reviews

Showing 5 of 491 reviews

Overall
4.6/5
Ease of Use
4.6/5
Customer Service
4.3/5
Features
4.5/5
Value for Money
4.5/5
Daniel F.
Marketing & Comms Team Leader
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 11/06/2020

"Full featured form software"

Comments: Jotform is a key system for automating our information flows, especially collecting media files.

Pros: Easy for everyone in the team to use. Great conditional logic. Very useful widgets e.g. signature collection, photo/camera upload.

Cons: More competitive pricing would be helpful - otherwise raising the monthly submission limits.

Vendor Response

by JotForm on 16/09/2020

Thanks for sharing your great pros. That's appreciated.
Unfortunately, we do not have any other pricing besides what you see on our pricing page http://www.jotform.com/pricing/ as of the moment. Our pricing is mainly based on usage. However, to get a permanent increase in your submissions limit, you can complete the Get More task on your My Account section https://www.jotform.com/myaccount/getmore.
Regards!

  • Reviewer Source 
  • Reviewed on 11/06/2020
Kathleen C.
Marketing Director
Higher Education, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/01/2020

"Form Builder that keeps getting Better"

Comments: I create all the forms and share them with several faculty and staff here at the College. The software very intuitive, so there's little training needed for others to work with it. The notifications are highly customizable, so for each form I can control who sees the submission, the workflow and the response to the submitter. I've watched the company grow, offering more support and more features, while still keeping the cost for the end user reasonable!

Pros: When Adobe stop offering their online form option, I needed a replacement! I researched a variety of options and went with JotForm. The top features are the ease of use (great interface even for beginners), available templates and the ability to export the form in a variety of formats - embed in a website, fillable PDF, email, etc. Another valuable feature is the management of submissions. Simple to use, easy to manipulate or expert.

Cons: At first, there were some accessibility issues. The developers are currently addressing those issues; they just offered a webinar on how to incorporate ADA compliance. Most of the minor problems when I first started using JotForm have been addressed or improved.

Vendor Response

by JotForm on 22/09/2020

Glad you find JotForm valuable for your needs. It is also great to know that your issues has been resolved.
Best Regards!

  • Reviewer Source 
  • Reviewed on 10/01/2020
Sherry M.
Educator
E-Learning, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/09/2020

"Jot Form to the Rescue"

Comments: Our school has been using Jot Form to manage our complex Covid screening process. Jot forms allow us to manage important and sensitive data with ease. Jot Forms are so clear and easy to review that I never worry that a vital piece of life saving information is missed.

Pros: Jot Form's best feature is the consolidation of the more complex questionaire into a simple results form. This feature makes processing the results of the form much faster than it would be if all questions had to be considered individually. We use our forms to survey very sensitive information so this feature allows for maximum accuracey.

Cons: Jot form is so easy to use that, from my perspective, it could only be better if it reviewed and filed the forms for me.

Vendor Response

by JotForm on 16/09/2020

Thank you so much for your perfect rating. We greatly appreciate it. It's always a pleasure to hear that JotForm has been a great help in your work. We are also grateful for your compliments!

  • Reviewer Source 
  • Reviewed on 08/09/2020
Toni F.
Marketing
Retail, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 29/05/2020

"Great Cloud Software but Lacks on Customer Service"

Comments: Customer service to slow to answer. Upgrade dos not work.

Pros: We utilize Jotform for our waivers and camp registrations.

Cons: We are limited on discounts capability for families. We also have upgraded several times now, been charged each time for an entire new account, then return the next day to be kicked back to the free level where we are over monthly submissions and customers can not submit forms. We have attempted to email for help with a very delayed response. This shuts our business down for several days each time.

Vendor Response

by JotForm on 17/09/2020

Thank you for your feedback and we sincerely apologize for the unpleasant experience. For urgent matters, we kindly ask you to please open a ticket in our Support System here https://www.jotform.com/contact/ so we can assist you immediately. We will make sure that you will get help in a timely manner.
So far, we've been proactively assisting our customers with a quick turnaround time probably less than an hour. Sometimes we get too many tickets in a day so there could be a few minute delays in attending to your concern but we ought to answer all questions until the tickets are cleared.
Best Regards!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 29/05/2020
Jerry M.
Freelancer
Consumer Services, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 27/02/2020

"Easy to Use, and keep thing organized"

Comments: Overall the app program is easy for any small business like to go for paperless but have limited budget. It is to go option. I recommend all my customer to use it.

Pros: Designing the form is easy and simple, and it has various options and plugin with third party service such as paypal, square up. And it has a free plan for any one want to test out.

Cons: If you want to customize the layout or design it will be hard to do. Due to it didn’t well support with customize design. you might use CSS To overwrite but wasn’t easy to overwrite.

Vendor Response

by JotForm on 20/09/2020

We have an Advanced Designer where you can customize each form elements in your form. You also don't have to be an expert with CSS. We have a CSS Helper that you can easily click and it will write the CSS code for you. I suggest you take our video course here https://www.jotform.com/help/300-Form-Designer-Tutorial-Let-s-create-fantastic-forms to learn how to customize your form in the Advanced Designer with ease.

Thank you for your feedback and have a good one!

  • Reviewer Source 
  • Reviewed on 27/02/2020