18 years helping Emirati businesses
choose better software
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Jotform
What Is Jotform?
Transform your work order with Jotform, designed to streamline every aspect of your operations. Our platform makes creating, tracking, and automating work orders easy, eliminating tedious paperwork and boosting productivity. Enjoy smooth team collaboration with integrated workspaces and robust security to keep your data protected. Embrace a digital approach that simplifies workflows, enhances efficiency, and redefines how you handle work orders for a more agile and responsive operation.
Who Uses Jotform?
Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more.
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Jotform
Reviews of Jotform
![Sakira](https://reviews.capterra.com/cdn/profile-images/linkedin/fb133f10137762b2e8d3e9853eaaa0211a8c4cb555c1e6c9135281d8849c4dd6.jpeg)
Jotform: A Versatile and User-Friendly Form Builder with Room for Growth
Comments: With a wide range of templates, widgets, and integrations, it’s easy to tailor forms for different industries and purposes.
Pros:
Its drag-and-drop interface is user-friendly, allowing even non-technical users to create professional forms quickly.
Cons:
The free plan has relatively low submission and storage limits, making it less practical for users with high traffic or storage needs.
Jotform Response
last week
Hi Sakira, Thanks for your positive review. We're happy to hear that our platform makes form creation quick and easy for you. Your feedback means a lot to us. While we believe the current limits on the Starter (free) plan is enough for basic usage, there's still ways you can get an increase on your limits permanently for free. Check out the Increase Limits tab available in your Account Settings, or click on this link to go to it directly: https://www.jotform.com/myaccount/increase-limits. You can complete all the available tasks or use referrals to get an increase on your limits. Let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Jotform Experience
Comments: Overall is good and easy to use if became familiar with the system work
Pros:
It is good appearance and user interface
Cons:
I need to learn to use jotform for the first time a little bit longer to familiarize everything
Jotform Response
last month
Hi Cornelius, Thanks for your positive review. We're thrilled to hear that you're enjoying our platform. Your positive words really mean a lot to us. Feel free to let us know if you have questions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Alternatives Considered:
It Does What I Need
Comments: Overall it does what I want, the ability to use my own PDF and make a form out of it.
Pros:
It has the feature I was looking for! It is one of the only form-maker sites to add the form answers into a custom PDF.
Cons:
It's not really easy to set up a form. You have to switch to different locations to edit vs to add questions. And the edit function has a whole other "advanced" window.
Jotform Response
2 months ago
Hi, We’re so glad to hear that Jotform has the features you were looking for, especially the ability to customize PDFs with form answers. We’re always working to improve and provide valuable tools, and your feedback motivates us to keep delivering the best experience possible. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Alternatives Considered:
Jotform is a MUST for any data you are asking people for!
Comments: One of the best tools in my toolbox. It really has made something I dreaded (begging students for their contact info) into something I don't think twice about. Now I set up a paper display with a QR code and students click & share so easily!
Pros:
The options of forms to create is amazing. Even with the free version. I'm a youth pastor & need an easy way to collect information in order to let students know about things that are coming up. Jotform allows me to have custom (4 different ministry connections) forms that i can easily send out to student s via a link or better yet, through a QR code that allows then to check-in & share their info without me having to ask.
Cons:
The only issue would be the max number of active forms with the free version. But that is it! Even with this "complaint" you can archive forms to use later without counting as one of your active forms. This works great for me as my forms are often based on the calendar. So, I can archive ones I'm currently done with, then reactivate them as needed throughout the year.
Jotform Response
last month
Hi Greg, Thanks for your 5-star review. We’re so happy to hear that by using our platform, it is helping you streamline communication with your students and create customized forms for your ministry. It’s great to know that our platform fits your needs. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Alternatives Considered:
One of the Best Form Builders I've Ever Used!
Pros:
From a design standpoint: I like the drag and drop interface, I like the clean, professional designs of the forms (especially, the one-question at a time form view). From a functionality standpoint: I like that you can essentially set up a simple form within 5 minutes, I like the robust features, particularly the conditional logic which allows you to customize the next steps (i.e. next visible question, thank you/confirmation page, etc.) based on how people answer certain questions. And I haven't even really explored all of the features so I'm sure I will find more to like.
Cons:
I may be doing something wrong but I haven't been able to get workflow to do what I actually want it to do.
Jotform Response
2 weeks ago
Hi Destiny, Thanks for your positive review. We're happy to hear that you enjoy the drag-and-drop interface and the clean, professional design of the forms. It's great to know you find it easy to use, and you appreciate the robust features like conditional logic. That's so much more to explore, and we're confident you'll continue to discover features that improve your experience. Thanks again for sharing your feedback. Regarding on Workflow, we have guides here that might help you get the answer you're looking: https://www.jotform.com/help/guide-jotform-workflows/. If you have any questions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Alternatives Considered:
Solid way to capture client info
Comments: Overall I have been very happy with Jotform.
Pros:
I have used Jot Form for a variety of projects. I love how it can capture and sort information from prospective customers, employees and current customers so easy.
Cons:
As with all subscription based things, I don't love paying more for services than I have to. The pricing hasn't been bad though.
Jotform Response
last week
Hi Kimberly, Thanks for your excellent review. We're thrilled to hear that our platform has been so helpful in capturing and organizing information for your various projects. It's great to know it's making your process easier. We completely understand that pricing is an important factor. We're glad to hear that you feel the value of our service justifies the cost. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Good product, long time customers
Pros:
Ease of use, anybody in the company can use it, but it's also powerful enough to fulfill all out needs.
Cons:
The autosave is broken, frequently need to triple check that the form has saved, a manual button in addition to auto save would solve this. The fact you need to clear the form cache every now and again or the forms break also is bad.
Jotform Response
3 weeks ago
Hi Elliot, Thanks for your positive review. We're happy to hear that Jotform is both easy for everyone in your company to use and powerful enough to meet all your needs. Regarding on the autosave, we could no longer replicate this issue. It was probably temporary and resolves by itself, since data replication between servers works consistently. If you're still experiencing delayed updates on your form, make sure to let us know through our Contact Us page at https://www.jotform.com/contact/. We'll look into it and help you solve it.
Alternatives Considered:
Fantastic Form Builder
Comments: Great app, makes my life easier. It helps me with my organization and tracking QR code scans - plus many functions that allow you to customize forms to your exact needs.
Pros:
I love the app integration, how I can tie jotform in with other applications and link. As well as the option to add images and the user friendly nature of the forms. Also you can add multiple emails to receive reports & signatures.
Cons:
More of an issue with Zapier integration, but thats 3rd party. I find sometimes the Conditions function can be confusing but you get the hang of it after a while.
Jotform Response
last month
Hi Leah, Thanks for leaving a positive review. We're delighted to hear you're enjoying Jotform's features, its integration and user-friendly design. It's great to know the option to add multiple emails for reports and signatures is helpful for you. Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
Alternatives Considered:
Excellent Uses
Comments: I enjoy using Jotforms. It has made reservations easy.
Pros:
I am able to create forms and add the correct parties who need to receive the responses as well as view the submissions. I like being able to add collaborators as well.
Cons:
Using Jotforms requires a learning curve and patience. Having to locate functions can be daunting at times but it's there.
Jotform Response
last month
Hi Latesheca, Thanks for your positive review. We're delighted to hear that our platform makes it easy for you to manage responses and collaborate with others. If you have any questions or suggestions, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Simple but useful.
Pros:
Unlimited forms and responses, and allow you to make changes on forms even after forms publication.
Cons:
They should improve and implement on AI feature.
Jotform Response
5 days ago
Hi Thorsten, Thanks for your positive review. We appreciate your compliments. If you're looking for AI features, we have a few available, such as AI Form Builder that will make form creation a breeze and would certainly improve your experience. Check this out: https://www.jotform.com/tools/ai-tools/. Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
![Ali](https://reviews.capterra.com/cdn/profile-images/linkedin/d5d0e34cb5c2c3dac37a6e994ab19c4817db6ad3439bae4557659cb56cba2d3c.jpeg)
Alternatives Considered:
Step up from Google Forms!
Comments: Jotform is a GREAT step up from Google Forms at an affordable price and a great intermediate between Google and Typeform. If you need a signature or to connect with Stripe, Jotform is a great choice!
Pros:
Jotform allows advanced automation and branching, signature, and purchases. We've been able to set up advanced forms that even allow for custom invoicing. Jotform has incredible customer support. They respond with screenshots and videos publically so that others can also gleam from your questions!
Cons:
Compared to Typeform, Jotform is harder to create branches and you do not have as much control of the design. You cannot create as advanced of automations.
Jotform Response
4 months ago
Hi Ali, Thanks for your detailed review. We’re glad to hear that our platform has been a solid step up from other platforms and that you’ve found features like advanced automation, conditions, and payment integrations helpful. It's awesome to know that our Support Team has been able to help you well with screenshots and videos. Regarding on the conditional logics, if you're having difficulties, you can check out these user guides: https://www.jotform.com/help/57-smart-forms-conditional-logic-for-online-forms/. If you ever have any questions or need help with automations, feel free to reach out through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
![will](https://reviews.capterra.com/cdn/profile-images/linkedin/894ab6af103b069668932b4b7f693acc7e044032a38e82a3bb9175cee3d7a713.jpeg)
Jotform is great for small businesses needing a response solution
Comments: My overall experience has been good. Their live chat support is great, and they have a support forum aswell.
Pros:
Jotform is by far the most advanced form builder in the market. You can customize elements, add custom HTML/CSS, integrate payments inside of forms, use webhooks and send email responses.
Cons:
I don't like the fact that HIPPA compliance is a paid feature.
Jotform Response
5 months ago
Hi Will, Thanks for the excellent review. We're pleased to hear that you find our platform easy to use in terms of form customization, payment integration, and webhook. Concerning the HIPAA paid feature, we utilize servers that adhere to HIPAA compliance standards and include features designed to safeguard healthcare data, all of which are covered by the fees. This investment in compliance ensures the protection of sensitive information and helps prevent costly penalties for non-compliance, which can far exceed the cost of implementing these necessary safeguards. For more information about HIPAA Compliance, check out this link: https://www.jotform.com/hipaa/. If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
User friendly customizable form tool.
Comments: I have used jot form for 2 years and it has been highly effective in obtaining form submissions. It is user friendly and can be accessed and is fully accessible to all respondents regardless of browser or email address. The ability to brand each form and customize them is one of the greatest benefits as compared to other similar products.
Pros:
Ease of form customization and branding Export options and organization of data
Cons:
Multi user access only available for most costly option.
Jotform Response
last month
Hi Stacy, Thanks for your 5-star review. We're thrilled to hear that you appreciate our platform and its features. We're glad it helps you streamline your processes. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Alternatives Considered:
Made our informal processes compliant
Pros:
Jotform has helped formalised a few different processes that we have running in our stores where a contractual agreement and it being signed off is necessary. Previously we would have this in a more informal manner but we have had to change that for compliance reasons. More specifically, this helped us keep track of loan devices we provide by having the customer sign off on the agreement and the condition of the device prior to being handed over. The website builder is easy enough to use and responses/results are easy to share to other parties that need to view it. It was disappointing to find out that Microsoft Forms does not allow for a way to e-sign on forms but that was what drove the implementation of JotForm in our org. We also currently have it configured to integrate with Sharepoint so that the files are also being backed up there for an additional layer of redundancy.
Cons:
Nothing in particular, helped us formalise some key processes in our business.
Jotform Response
7 months ago
Hi Joshua, Thanks for your positive review. We're happy to hear that our platform has streamlined your work processes and enhanced compliance for your store operations. We're also pleased that you find our Form Builder user-friendly and that sharing responses with other parties has been straightforward. Your feedback is invaluable to us, and we appreciate you sharing your experience. If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Alternatives Considered:
Lifesaver and Easy
Comments: Cannot live without it! I literally use everyday!
Pros:
I like the functionality and ease in customization.
Cons:
If I forget to connect to Google Drive, when I do, I wish we could sync all data not just from when it was connected and going forward (I know there is the option to sync all data when connecting Google Sheets).
Jotform Response
7 months ago
Hi Ally, Thanks for your excellent rating. We are happy to know that our platform fits your needs, and it was easy for you to use. We have escalated your request to our Developers at this ticket: https://www.jotform.com/answers/15125711 on syncing previous data to Google Drive. When or if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to the thread and let you know. As a workaround for now, you can download all your submissions data and files from your Tables and upload them manually to your Google Drive. Here are links to the guides on how to download the submissions data and files: 1. Download Submissions: https://www.jotform.com/help/73-download-form-submissions-to-excel/ 2. Download Submission Files: https://www.jotform.com/help/356-download-files/ If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Alternatives Considered:
Fully recommend considering Jotform for coaches, practitioners etc
Comments: I love my overall experience with Jotform, I fully recommend it
Pros:
It's super easy to use, has lots of templates so you don't have to start from scratch. Super adaptable, can replace squeeze pages or simple landing pages for paid events sign-ups. Looks super professional.
Cons:
For the free trial the number of forms is lower than I'd like. I think 10 would be more suitable, rather than 5. Also the paid submissions would be better put at 20 instead of 10 per month, that way, the cost of upgrading to paid Jotform would cover itself through the cashing in allowed by the platform in the free trial
Jotform Response
8 months ago
Hi Laura, Thank you for your positive review and for sharing your experience with our platform. We're delighted to hear that you find our platform easy to use and versatile. Your satisfaction with our templates and professional-looking forms is exactly what we strive for. We understand your concerns about the form limits on the Starter plan, but we believe the current limit is sufficient for basic usage. As a tip, you can archive or disable unused forms to free up your form count limit. Let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Alternatives Considered:
Best option for simple use
Comments: The product is good. It's a very simple set up experience. If you just need something simple to solve some of your business problems this is a perfect solution. More complicated processes you'll need a different product.
Pros:
It is a very simple workflow solution or customer interaction platform.
Cons:
It didn't have a live pull feature to utilize API integrations and pull in information based on an entry.
Jotform Response
last month
Hi Nathan, Thanks for your 5-star review. We are happy to know that you enjoy using our workflow feature. As for your request, while we don't have a feature available for that, what we can recommend is to use Prefill. This allows you to fetch existing data from your forms, tables, or third-party platforms. You can check out this guide to know more about prefill: https://www.jotform.com/help/1805-what-is-jotform-prefill-and-how-does-it-work/. If you want to create a custom function using our API, you can check out our API documentation on this page: https://api.jotform.com/docs/. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Experience the greatness of creating incredible forms with Jotform.
Comments: Our experience with Jotform has been exceptional. Thanks to Jotform, we now have a very resourceful platform for creating all kind of forms that we need. Creating forms with Jotform requires no coding skills and this allows everyone to be able to create forms on their own without asking for assistance.
Pros:
Jotform has the simplest user working interface making it so effortless for us to create our forms. It has a very feature-rich form builder that allows us to create any type of form. Jotform no-code form builder uses drag and drop to create a form which makes it quick and possible for anyone to create a form. It has excellent analytics and reporting functions that allows us to analyze our forms data especially the survey forms. Jotform security is very good and ensure that all our data and form remain safe.
Cons:
We haven't had any upsets with Jotform to this point. It has served us right and we have nothing not to like.
Jotform Response
last week
Hi Christina, Thanks for your excellent review. We're so glad to hear that you find our platform easy-to-use and has made it effortless for you to create forms. It's great to know that our form analytics, reporting features, and strong security measures have been helpful for your surveys and data analysis. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
No writing codes creating forms with Jotform.
Comments: It has been a very simple yet effective experience with Jotform and we are very impressed how everything has worked perfectly for us. It was so easy to learn how to use Jotform and it uses drag and drop form creation technology which is quicker and simply compared to writing codes.
Pros:
Jotform drag and drop form editor makes form creation very undemanding for us. The editor is very much loaded with premium form design tools that help craft very beautiful forms for almost every functionality. Jotform advanced security helps keep all forms and their data safe from any kind of security threats.
Cons:
Jotform has offered us everything we have needed to create forms and there has been no cons so far.
Jotform Response
4 months ago
Hi Rhea, Thanks for sharing your experience. It's amazing to hear how our platform has streamlined your form creation process. We're glad that our security features have given you peace of mind. It's always our goal to make complex tasks effortless, and we're thrilled that everything has worked seamlessly for you. If you ever need anything, let us know from our Contact Us page at https://www.jotform.com/contact/. We’re here to help you every step of the way.
![Betty](https://reviews.capterra.com/cdn/profile-images/linkedin/afddd0b66c25f016e4298aa0cbc898c0605a3489c08dc6f52cc341a0f6ad1628.jpeg)
Jotform is effortlessly easy to use
Comments: My experience with Jotform has been excellent. It helped me to streamline data collection processes and manage responses efficiently.
Pros:
I love how user-friendly Jotform is. easy to create and customize forms effortlessly with its drag-and-drop interface.
Cons:
The only downside is that the advanced features and higher submission limits come at a cost. For small projects or startups, the pricing can be a bit steep.
Jotform Response
6 months ago
Hi Betty, Thanks for taking the time to write us a positive review. We're delighted to hear that you find our platform user-friendly and that you enjoy the ease of creating and customizing forms with our drag-and-drop interface. Your satisfaction is our priority. We appreciate your perspective on our pricing. Our free plans are designed to provide sufficient limits for basic usage and startups, offering access to nearly all the same features as our paid plans. We strive to balance advanced features and higher submission limits with reasonable costs to support both small projects and growing businesses. Your input is valuable, and we will continue to assess our pricing to ensure it meets the needs of all our users. Feel free to reach out to us if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
![Rebecca](https://reviews.capterra.com/cdn/profile-images/linkedin/d92eb2bbdd109913be559a53880885c7f03020e7918973d36dde68364b538c18.jpeg)
The true value of Jotform is its no-code form builder. It is very easy to use.
Comments: The overall experience with Jotform has been much more better than what we could imagine. It has helped us overcome all the hurdles we used to encounter when creating forms for our project work. Jotform form builder has great form design tools that makes our forms very stunning in design.
Pros:
With Jotform, it is easily possible to create a broad range of file types which is time saving compared to using different products for different forms. The form builder uses drag and drop form design technology with makes it easy to interact with. Jotform has comprehensive data security features which protect our information and forms from unauthorized access.
Cons:
Honestly there is nothing to like least about Jotform. All the features are satisfyingly very easy to use and responsive.
Jotform Response
6 months ago
Hi Rebecca, Thanks for your positive review. We're glad to hear that our platform meets your needs and that you appreciate some of our features and has made your form-building experience more efficient. It's also great to know that our comprehensive data security features have given you peace of mind. We appreciate your feedback. Let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Jotform for Non-Profit/PTO
Comments: Overall, Jotform has helped our non-profit look more professional and many of our volunteers are able to request a form and we can have that link ready for them within the hour. It has helped us with organization and has helped increase our yearly donations.
Pros:
What we really love about Jotform is the ability to do customized forms, digital payments, and have a separate spreadsheet that collects all the form data. As a PTO our forms changed weekly and it was incredibly user friendly. We went from sending paper forms home to being able to send digital links with the instant ability to make a payment.
Cons:
I don't really see any cons to this software. We pay for the software but its a manageable price.
Jotform Response
7 months ago
Hi Diana, Thanks for your positive review. We're thrilled to hear that our platform's customization options, payments integrations, and our tables features have been so beneficial for your needs. It's fantastic to know that our platform has made it easier for you to transition from paper forms to seamless digital processes. We appreciate your support and look forward to continuing to serve your needs. If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Jotform Saved Us Hours
Comments: Up until April this year I couldn't fault it. The issue with the billing and the old plan we were on has left a bit of a sour taste, however, the product itself is a no brainer and we recommend it to all web devs.
Pros:
As we are WP developers, there is always the issue of SMTP. Jotform solves this instantly. The quickness of deploying forms is impressive. The ability to have exactly the form fields we require is massive.
Cons:
The pricing modal. We've been Jotform users for literally years. We were on a grandfathered plan that we had enjoyed for years. All of a sudden, our form limits were exceeded and view limits were exceeded. To the point where all of our forms were stopped. Speaking to support was frustrating at the time, however, we did finally manage to come to a resolution and received a reduction in price for the silver package.
Jotform Response
6 months ago
Hi Katie, Thanks for your positive review. We're thrilled to hear that our platform really helps and has finally solved your issue with SMTP. It's great to know we are able to help you meet your needs perfectly. If you have any questions or if you encounter any issues with your forms or account, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
![Ziva](https://reviews.capterra.com/cdn/profile-images/linkedin/919dac096171e0d5e6a2a0ce27bb881c4da8155f056abc2cef08e4aef180923c.jpeg)
An efficient tool for creating forms and documents.
Comments: It has been a fruitful experience using Jotform for us. It provides us with one single tool for creating all our forms. It makes it easy to create forms for collecting customer details and feedback during sales.
Pros:
Jotform allows us to create any kind of form that we need without any restrictions. Creating forms is very easy and there are templates which guides us through it. Easy integration with our customer engagement product help us create survey and polling forms to collect customer feedback. It allows us to create beautiful forms by styling them.
Cons:
There has never been an issue in our experience with Jotform. All things works good and there is nothing not to like.
Jotform Response
7 months ago
Hi Ziva, Thanks for the excellent rating and sharing a detailed experience on how easy it is for you to create forms using our platform. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
The best platform for making forms for the last 5 years
Comments:
My experience was, I think, in 2020 in another account. I have several accounts. I had to open several accounts because in my small business I cannot pay all the dues for the year because I do not use the website daily. I have some work that comes two or three times a year and I use it for only a month, which has made me not pay.
Maybe later, if there is a lot of demand, I will buy an offer and try
Pros:
Ease of use There are no complications There are ready-made models that give ideas The one-month free trial is renewable INTEGRATIONS with other sites such as Google Sheet and others... is good There are several uses that I have really benefited from
Cons:
There was a point where the Arabic language was not accepted, but I think the matter has been fixed Submissions, if you try to study the matter, add them to 200 or a little more I don't think there are any negatives because the platform is everything you are looking for, except for those who do not know how to use the platform
Jotform Response
8 months ago
Hi Nedjmaoui, Thanks for your positive review and for sharing your seamless experience. We're happy to know that you found our platform easy to use and beneficial, especially with the ready-made templates, and integrations. Should you decide to explore our offers in the future, we're here to help you every step of the way. Feel free to let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.