--- description: Get detailed information about Freshchat usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.ae/software/158117/freshchat Page: 1 / 7\ Next: [Next page](https://www.capterra.ae/software/158117/freshchat?page=2) > Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. > > Verdict: Rated **4.2/5** by 145 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshchat? Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 145 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: ₹1,799.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: - Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI/Machine Learning - Activity Dashboard - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM Software - Chat/Messaging - Chatbot Software - Code-free Development - Collaboration Tools - Communication Management - Customer Experience Management - Customer History - Customer Support Software - Customizable Branding - Geotargeting - Interaction Tracking - Knowledge Base Management - Language Detection - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Offline Form - Pre-Configured Bot - Proactive Chat - Query Suggestions - Real-time Consumer-facing Chat - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Surveys & Feedback - Task Management Software - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) - [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software) - [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software) - [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software) - [Customer Support Software](https://www.capterra.ae/directory/32315/customer-support/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3460 reviews) 3. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24143 reviews) 4. [LiveChat](https://www.capterra.ae/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.capterra.ae/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "13 Days Down. $100K+ Gone. 6,500 Customers Lost. Freshchat's Answer? $1,000" — 1.0/5 > **Mohd** | *22 May 2026* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Before the incident, the multi-channel dashboard was practical. Managing WhatsApp, website chat, and social media from one place saved our team time. The interface was straightforward and onboarding agents was quick. Setup was relatively painless. Credit where it's due, when it worked, it worked fine. > > **Cons**: In March 2026, Freshchat went completely dead for our account. Not slow, not buggy. Completely gone. 13 consecutive days with zero access to any channel. No WhatsApp, no live chat, no social messaging. Nothing. During those 13 days Freshworks gave us no recovery timeline, no backup plan, no interim solution. Near total silence for two weeks. We lost approximately 6,500 customer conversations permanently. Customers publicly called us scammers because we went silent on them for almost two weeks. Negative reviews flooded every platform we operate on across 6 GCC countries. After restoration, we spent two months asking for compensation. Their response was always "under internal discussion" and "awaiting management approval." The final offer after two months? $1,000. One thousand dollars for $100K+ in documented damages. A formal legal compensation demand has been sent to their headquarters. > > Catastrophic. We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback. 6,500 conversations lost forever. Brand reputation destroyed. Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000. The product failure was devastating, but the way Freshworks handled it afterward was worse. No disaster recovery. No crisis management. No accountability. We are now migrating to a different provider and have sent a formal legal compensation demand. ----- ### "Freshchat review by Suresh" — 4.0/5 > **Suresh** | *29 June 2026* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface > > **Cons**: Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases ----- ### "Review by Vishnu" — 5.0/5 > **Vishnu** | *16 June 2026* | Computer Networking | Recommendation rating: 9.0/10 > > **Pros**: A simple and intuitive tool that's easy to use and navigate. It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity. > > **Cons**: The product has remained largely the same for a long time, with very few new features or meaningful enhancements. Considering the cost, the feature set feels quite basic and doesn't significantly improve day-to-day efficiency or simplify workflows. > > Freshchat is a straightforward and easy-to-use customer messaging platform with a clean interface and a relatively low learning curve. It makes it simple for teams to manage conversations and respond to customer inquiries efficiently. The setup process is generally smooth, and day-to-day navigation is intuitive. However, my overall experience has been somewhat disappointing due to the lack of meaningful innovation over time. While the core functionality works as expected, the platform has seen few significant feature improvements, and some areas feel outdated compared to competing solutions. Given the pricing, I expected more advanced capabilities, better customization options, and continued product development. For organizations with basic chat support needs, Freshchat may be sufficient, but businesses looking for a more modern and evolving platform may find better value elsewhere. ----- ### "Smooth Live Chat Platform with Powerful Automation" — 4.0/5 > **Prasad** | *20 June 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Freshchat offers a clean and intuitive interface that makes handling customer conversations simple and efficient. The shared inbox and conversation routing features help distribute chats effectively, while automation reduces repetitive tasks. It integrates smoothly with Freshdesk, allowing support teams to manage conversations and follow-up actions without disrupting their existing workflow. > > **Cons**: Freshchat performs well for everyday customer communication, but configuring advanced chatbot workflows can require additional time and experience. More guided setup options and greater flexibility in bot customization would make the platform easier to adapt for businesses with complex support requirements. ----- ### "Great Collaboration Tool for Customer Support Teams" — 4.0/5 > **Shruti** | *22 June 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: The shared inbox has made collaboration between our support agents much easier. Conversations are well organized, ownership is clear, and internal notes help the team work together without losing important context. Managing multiple customer chats has become more efficient, leading to quicker responses and a smoother support experience. > > **Cons**: Collaboration features work well overall, but additional customization for user roles and permissions would provide more flexibility for larger teams. Improving conversation filters and workspace organization could also make managing high chat volumes even more efficient. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.ae/software/158117/freshchat?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/158117/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data