--- description: Get detailed information about Tock usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tock Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Restaurant Management Software](/directory/20026/restaurant-management/software) > [Tock](/software/157947/tock) # Tock Canonical: https://www.capterra.ae/software/157947/tock Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/157947/tock?page=2) > Tock is the reservation and table management platform that works for the hospitality industry. > > Verdict: Rated **3.4/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Tock? Restaurants, Wineries, Bars, and Hotels \& Resorts ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.4/5** | 17 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support Software | 2.3/5 | Based on overall reviews | | Value for Money | 2.7/5 | Based on overall reviews | | Features | 3.2/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Tock - **Founded**: 2014 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Tock has a plan that works for your business and its budget. - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 34 more ## Features - Event Ticketing - Reporting/Analytics - Reservations Management - Social Promotion - Table Management - Ticketing Software ## Support Options - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) ## Category - [Restaurant Management Software](https://www.capterra.ae/directory/20026/restaurant-management/software) ## Related Categories - [Restaurant Management Software](https://www.capterra.ae/directory/20026/restaurant-management/software) - [Waitlist Software](https://www.capterra.ae/directory/31495/waitlist/software) - [Winery Software](https://www.capterra.ae/directory/30784/winery/software) - [Restaurant POS Software](https://www.capterra.ae/directory/30603/restaurant-pos/software) - [Food Delivery Software](https://www.capterra.ae/directory/30861/food-delivery/software) ## Alternatives 1. [OpenTable](https://www.capterra.ae/software/17313/opentable-for-restaurants) — 4.7/5 (1317 reviews) 2. [Semper](https://www.capterra.ae/software/164816/hospitality-software) — 4.3/5 (138 reviews) 3. [Now Book It](https://www.capterra.ae/software/220182/now-book-it) — 4.9/5 (57 reviews) 4. [SevenRooms](https://www.capterra.ae/software/165480/sevenrooms) — 4.4/5 (24 reviews) 5. [SpotOn](https://www.capterra.ae/software/197473/spoton-restaurant) — 4.3/5 (368 reviews) ## Reviews ### "Misleading sales and all about pushing transaction fees" — 1.0/5 > **Jason** | *23 August 2024* | Restaurants | Recommendation rating: 0.0/10 > > **Pros**: There's nothing special about Tock that other restaurant/bar POS systems don't already do well. I'm surprised it's lasted this long in a competitive market segment. > > **Cons**: The most disheartening part of Tock is dealing with the sales and implementation team. They are high-pressure and misleading. They misrepresent things such as integration capabilities and white-wash over issues. Their goal is to sign you up and then force you to upgrade when you realize what the sales person told you was not true/possible (e.g. integrations)/. > > We signed up with Tock but will never put them into operation. We're trying to cancel at present due to their misrepresentation of capabilities and plans (e.g. Toast integration). Their functionality is also described as one thing, then ends up not working as shown or described after you are in and working on setup. They are also high-pressure about running paid events via their system so you pay the transaction fee when customers are charged. This is, in my view, the primary driver of Tock's business model. They have been acquired twice in short order by Squarespace and now American Express, but the play is really a payment processor play and not offering a value-added, affordable and well-supported service for small business owners who are cash conscouis. ----- ### "Tock is a stain on fine dining experiences" — 1.0/5 > **Joshua** | *15 April 2024* | Music | Recommendation rating: 0.0/10 > > **Pros**: Nothing. It is a despicable user experience and takes away from the dining experience. > > **Cons**: I find Resy and OpenTable are far better user experiences for diners. Tock charges asinine fees to diners and makes splitting a bill need a spreadsheet. I'd rate Tock 0/5 stars. ----- ### "The most functional and comprehensive reservations platform we've found on the market." — 5.0/5 > **Verified Reviewer** | *5 April 2018* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: High level of customer service. Respond to queries within minutes, not hours or days. Stellar dev team that seriously listens to the requests of clients, and builds product features based on their feedback. > > **Cons**: Known for their aggressive approach outside of US market, which can deter potential clients. Requires a lot of marketing commitment to negate negative perception. ----- ### "Great Way to Create and Use Experiences" — 4.0/5 > **Joy** | *30 June 2022* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: This is mostly a straighforward product to use and it is quite easy to train employees on the basics. > > **Cons**: When creating reports on guest count for a period of time, I have to go through every day of that time period to count up the walkins. ----- ### "Make the switch\!" — 4.0/5 > **Aron** | *26 October 2019* | Restaurants | Recommendation rating: 9.0/10 > > **Pros**: We recently switched from Open Table (customer for 13 years\!) to Tock. Scary to change from the norm, but Tock is SO much more affordable and it seems to have much larger capabilities. Tock can take payment for our pre-paid wine dinners which is amazing that our service staff won't get bombarded with ticket sale calls during dinner service. It also have event planning capabilities that we are really excited about. > > **Cons**: So far, there have been no cons. We are just in the switching over phase and so far the staff has been professional, friendly and super easy to deal with. We get a great vibe so far\! > > So far, so good. As mentioned above, we are still in the initial switch over phase, but have been very please so far. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/157947/tock?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/157947/tock) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data