--- description: Get detailed information about Dynamics 365 usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dynamics 365 Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Billing and Invoicing Software](/directory/30015/billing-and-invoicing/software) > [Dynamics 365](/software/157279/dynamics-365) # Dynamics 365 Canonical: https://www.capterra.ae/software/157279/dynamics-365 Page: 1 / 235\ Next: [Next page](https://www.capterra.ae/software/157279/dynamics-365?page=2) > Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. > > Verdict: Rated **4.4/5** by 5846 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dynamics 365? Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5846 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: $50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Accounting Software - Accounts Payable Software - Accounts Receivable Software - Bank Reconciliation - Billing & Invoicing - Collaboration Tools - Commission Management - Consolidation/Roll-Up - Contact Database - Contact Management Software - Customer Engagement Software - Data Connectors - Data Import/Export - Data Visualization Software - Dispatch Management - Email Marketing Software - Employee Scheduling Software - Expense Tracking - Financial Analysis - Financial Reporting Software - For Call Centers - For Insurance Industry - For Real Estate - General Ledger Software - Income & Balance Sheet - Integrated Business Operations - Interaction Tracking - Invoice Management - Invoice Processing - KPI Monitoring - Knowledge Management Software - Labor Forecasting - Lead Generation Software - Profit/Loss Statement - Project Management Software - Purchase Order Management - Reporting & Statistics - Reporting/Analytics - Requisition Management - Sales Pipeline Management - Scheduling Software - Search/Filter - Self Service Portal - Spend Management Software - Supplier Management - Support Ticket Management - Time & Expense Tracking - Transaction Management - Work Order Management - Workflow Management Software ... and 38 more features ## Integrations (24 total) - ADP Workforce Now - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Billing and Invoicing Software](https://www.capterra.ae/directory/30015/billing-and-invoicing/software) ## Related Categories - [Billing and Invoicing Software](https://www.capterra.ae/directory/30015/billing-and-invoicing/software) - [Financial Reporting Software](https://www.capterra.ae/directory/30050/financial-reporting/software) - [Fund Accounting Software](https://www.capterra.ae/directory/30114/fund-accounting/software) - [Dashboard Software](https://www.capterra.ae/directory/30839/dashboard/software) - [Lead Generation Software](https://www.capterra.ae/directory/30963/lead-generation/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.ae/software/155928/zoho-crm) — 4.3/5 (6993 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.ae/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 3. [HubSpot CRM](https://www.capterra.ae/software/152373/hubspot-crm) — 4.5/5 (4481 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.ae/software/61368/salesforce) — 4.4/5 (18803 reviews) 5. [Odoo](https://www.capterra.ae/software/135618/odoo) — 4.2/5 (1322 reviews) ## Reviews ### "Dynamics, like the name itself" — 5.0/5 > **Verified Reviewer** | *15 August 2019* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Since its a Microsoft product user friendly and user experience is the major point i can mention here. it cover most of the requirements, rest we can customize quickly. integration with other tools are really good. > > **Cons**: Price of course its a factor, licensing cost is relatively high, since its a well know and market leading software. ----- ### "Powerfull All in one platform" — 4.0/5 > **Junaid** | *13 September 2025* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Integration with Microsoft own products like Outlook, Teams and Power BI is seamless and boosts productivity. > > **Cons**: The platform can be overwhelming to setup and configure due to its complexity. Licensing costs add up quickly, especially if you need multiple modules. performance can sometimes lags if not optimized correctly. > > Overall, Dynamics 365 is a powerful solution for business that need an all in one platform for managing operations and customer services. ----- ### "CRM Solutions for Complete sales" — 5.0/5 > **Bill** | *2 February 2026* | Professional Training & Coaching | Recommendation rating: 5.0/10 > > **Pros**: Helps keep us aligned as a team on the go while working remote. Allows for customer data to be securely shared. > > **Cons**: Costs are rather high conpated to past services such as sakesforce and arlo. We switched mainly due to costs. > > Overall our team completely enjoyed the program. We would still be using it if the costs were cheaper. The data from quotes emails are stored so you can access information quickly and easy anywhere. ----- ### "A Decent CRM Option for Small Teams" — 5.0/5 > **Brian** | *19 July 2026* | Nanotechnology | Recommendation rating: 9.0/10 > > **Pros**: I've been using Dynamics 365 for about two years now, and it's been a pretty solid choice for our business. The customer service module works well enough, and I appreciate the flexibility it offers. Our team has found it easy to use and navigate, which is a big plus. > > **Cons**: One thing that took a bit to figure out was the reporting feature – it's not a huge deal, but it would be nice if it were more intuitive. We've also experienced some minor issues with data import, but the support team has been responsive and helpful. > > Overall, my experience with Dynamics 365 has been very positive, with the system proving to be a valuable asset for our team's daily operations. I appreciate the intuitive interface and the ability to customize it to suit our specific needs, which has greatly improved our workflow efficiency. ----- ### "Stick with Salesforce or Hubspot" — 2.0/5 > **Evan** | *9 June 2026* | Medical Devices | Recommendation rating: 0.0/10 > > **Pros**: I liked that it brought a CRM into the whole M365 Platform. The sales funnel was decent as well, but not great. > > **Cons**: Where do I begin? As someone who used Salesforce for 10+ years, I had no idea how badly an awkward CRM can mess up your entire sales cycle. > > It was terrible. With Salesforce you can quickly set pricing, create Proposals, get them signed, submit them, and have the product drop shipped and invoice sent out. Dynamics 365? Yikes - switch between multiple windows from Business Central to Dynamics 365 and back. ----- Page: 1 / 235\ Next: [Next page](https://www.capterra.ae/software/157279/dynamics-365?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/157279/dynamics-365) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data