---
description: Get detailed information about Serfy usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Serfy Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Field Service Management (FSM) Software](/directory/10009/field-service-management/software) > [Serfy](/software/157204/Serfy)

# Serfy

Canonical: https://www.capterra.ae/software/157204/Serfy

> Serfy - unique issue ticketing \& field service management NETWORK empowering Providers to connect with their Clients and vice versa.
> 
> Verdict: Rated **5.0/5** by 5 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Serfy?

Maintenance services:
Business center / Shopping Mall management;
Utilities;
Telecommunication;
Facilities;
HVAC;
Cleaning;
and other devices maintenance.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 5 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Serfy
- **Location**: Vilnius, Lithuania
- **Founded**: 2012

## Commercial Context

- **Starting Price**: $25.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Estonian, German, Latvian, Lithuanian, Polish, Russian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 174 more

## Features

- Alerts/Escalation
- Assignment Management
- Contact Database
- Dispatch Management
- Electronic Signature
- Issue Auditing
- Mobile Access
- Online Time Clock
- Quotes/Estimates
- Routing
- Scheduling Software
- Service History
- Task Management Software
- Work Order Management

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Field Service Management (FSM) Software](https://www.capterra.ae/directory/10009/field-service-management/software)

## Related Categories

- [Field Service Management (FSM) Software](https://www.capterra.ae/directory/10009/field-service-management/software)
- [Issue Tracking Software](https://www.capterra.ae/directory/30675/issue-tracking/software)

## Alternatives

1. [FieldPulse](https://www.capterra.ae/software/153475/fieldpulse) — 4.6/5 (500 reviews)
2. [Jobber](https://www.capterra.ae/software/127994/jobber) — 4.6/5 (1487 reviews)
3. [Skimmer](https://www.capterra.ae/software/177014/skimmer) — 4.9/5 (232 reviews)
4. [Connecteam](https://www.capterra.ae/software/153140/connecteam) — 4.6/5 (5317 reviews)
5. [Fieldd](https://www.capterra.ae/software/203654/fieldd) — 5.0/5 (145 reviews)

## Reviews

### "Serfy review" — 5.0/5

> **Marius** | *22 September 2026* | Civil Engineering | Recommendation rating: 10.0/10
> 
> **Pros**: erfy is easy to learn and use, even for team members who have limited experience with helpdesk or ticketing systems. The ticket management workflow is straightforward, making it simple to track, assign, and resolve requests efficiently. Team collaboration features help keep communication organized, and email notifications ensure that important updates are not missed. The platform also offers good value for money compared to more complex enterprise solutions. Customer support has been responsive and helpful whenever assistance was needed.
> 
> **Cons**: While the platform is generally reliable, there are occasional bugs and minor performance issues that can affect productivity. Some advanced reporting and customization options could be improved, especially for organizations with more complex workflows. Email notifications can sometimes feel excessive, and it would be useful to have more granular control over notification settings.
> 
> Overall, my experience with Serfy has been positive. It provides an efficient and user-friendly way to manage support tickets and team communication. The interface is intuitive, implementation is straightforward, and the system helps improve response times and organization. Although there is room for improvement in customization, reporting, and occasional bug fixes, the platform delivers solid functionality and good value for everyday ticket management needs. I would recommend it to teams looking for a practical and affordable service desk solution.

-----

### "Great looking, easy to learn task management system." — 5.0/5

> **Mantas** | *8 September 2026* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: Helped a lot in the processes of changing paper documents into digital versions and managing company tasks online.
> 
> **Cons**: Takes some time to learn, but not too long. Some help from support team can be required. Some graphical glitches happened on specific phones models, but were solved quickly by developers.
> 
> Has very simple design, but offers lots of flexibility. Great support team. Large number of workers managed to learn how to use the app in short period of time.

-----

### "This is better than the competitors" — 5.0/5

> **Linas** | *17 September 2026* | Food Production | Recommendation rating: 9.0/10
> 
> **Pros**: Simplicity of the program. I haven't seen a simpler program for the average user—a few clicks or a scanned barcode, and the task is already in the system.
> 
> **Cons**: Search within the program. It’s not a major downside, the search algorithm simply works in a somewhat specific way.
> 
> We adapted it for multiple areas, integrated the processes, and refined them to meet our needs. We can now analyze the available information and make the necessary decisions.

-----

### "Serfy is simple and intuitive and was adopted quickly, even by eldest members." — 5.0/5

> **Rytis** | *2 March 2018* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Client satisfaction increased by sharing the Serfy mobile app since they know what is happening to their services instantly.
> 
> Faster and richer communication with our clients and colleagues. Less paper work. More productivity data for analytics.

-----

### "Simplify - simply the best" — 5.0/5

> **Laimonas** | *30 November 2016*
> 
> It's equally perfect  for big, long lasting, ongoing job processes , and for  small unique projects.

## Links

- [View on Capterra](https://www.capterra.ae/software/157204/Serfy)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/157204/Serfy/> |
| en-AE | <https://www.capterra.ae/software/157204/Serfy> |
| en-AU | <https://www.capterra.com.au/software/157204/Serfy> |
| en-CA | <https://www.capterra.ca/software/157204/Serfy> |
| en-GB | <https://www.capterra.co.uk/software/157204/Serfy> |
| en-IE | <https://www.capterra.ie/software/157204/Serfy> |
| en-IL | <https://www.capterra.co.il/software/157204/Serfy> |
| en-IN | <https://www.capterra.in/software/157204/Serfy> |
| en-NZ | <https://www.capterra.co.nz/software/157204/Serfy> |
| en-SG | <https://www.capterra.com.sg/software/157204/Serfy> |
| en-ZA | <https://www.capterra.co.za/software/157204/Serfy> |

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