--- description: Get detailed information about Zoho CRM usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Lead Generation Software](/directory/30963/lead-generation/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.ae/software/155928/zoho-crm Page: 1 / 280\ Next: [Next page](https://www.capterra.ae/software/155928/zoho-crm?page=2) > CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more. > > Verdict: Rated **4.3/5** by 6964 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho CRM? Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6964 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: $14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - AI/Machine Learning - Access Controls/Permissions - Appointment Management - Automated Routing - Business Process Automation - CRM Software - Calendar Management - Campaign Management Software - Chat/Messaging - Client Tracking - Collaboration Tools - Commenting/Notes - Communication Management - Contact Management Software - Content Library - Customer Activity Tracking - Customer Database - Customer Experience Management - Customer History - Document Management Software - Donor Management - Drag & Drop - Email Marketing Software - Engagement Tracking - Feedback Management - For Financial Institutions - For Insurance Industry - Goal Setting/Tracking - Incentive Management - Interaction Tracking - Landing Pages/Web Forms - Lead Generation Software - Live Chat Software - Loyalty Program - Marketing Automation Software - Multi-Channel Data Collection - Onboarding Software - Predictive Analytics Software - Reporting/Analytics - Rewards Management - Sales Activity Management - Sales Planning - Sales Reports - Search/Filter - Social Promotion - Survey/Poll Management - Surveys & Feedback - Task Management Software - Visual Analytics - Workflow Configuration ... and 70 more features ## Integrations (69 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... and 54 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Lead Generation Software](https://www.capterra.ae/directory/30963/lead-generation/software) ## Related Categories - [AI Sales Assistant Software](https://www.capterra.ae/directory/34135/ai-sales-assistant/software) - [CRM Software](https://www.capterra.ae/directory/2/customer-relationship-management/software) - [Financial CRM Software](https://www.capterra.ae/directory/30562/financial-crm/software) - [Construction CRM Software](https://www.capterra.ae/directory/30657/construction-crm/software) - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) ## Alternatives 1. [Bigin by Zoho CRM](https://www.capterra.ae/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.ae/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [HubSpot CRM](https://www.capterra.ae/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 4. [Dynamics 365](https://www.capterra.ae/software/157279/dynamics-365) — 4.4/5 (5811 reviews) 5. [EngageBay CRM](https://www.capterra.ae/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Reviews ### "Zoho a reliable and easy to use CRM" — 5.0/5 > **Verified Reviewer** | *8 September 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Its easy to use even for freshers, UI is very simple and understandable. Most importantly Its helpful for sales pipeline. Email Management feature helps to increase productivity. > > **Cons**: According to me the only con is - Content management limitations - Data import and data export limitations only. > > I will rate it 5 stars, whenever i am thinking a management software for accounts, marketing and sales or even for HR I recommend this. ----- ### "Zoho CRM program" — 5.0/5 > **Rachid** | *5 November 2024* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The program gives you the possibility to connect with customers via various channels. > > **Cons**: Delivering real time notifications in an organized timeline. > > Using Zoho CRM, it means you choose the good method of sales management and marketing strategies. ----- ### "Your go to CRM - Zoho CRM" — 5.0/5 > **Dr. Brijendra** | *3 January 2025* | Human Resources Software | Recommendation rating: 9.0/10 > > **Pros**: Ease to use interface and features that were requested such as auto email reminders are live savers > > **Cons**: AI tools are still missing, like how to generate emails to write to customers. > > Amazing and my go to CRM , easy to setup and easy to onboard team. ----- ### "Great choice for SME" — 5.0/5 > **Richard** | *20 November 2024* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: Very easy to configure fields and custom modules > > **Cons**: Took some time to get used to the Lead/Contact/Deal structure > > Very nice, easier learning curve than other CRMs but (naturally) still takes a little effort in setting up. ----- ### "Flexible and Feature-Rich CRM with Room for Improvement" — 5.0/5 > **AKHIL** | *14 August 2024* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: I like most about Zoho CRM is its flexibility and customization options. > > **Cons**: Zoho CRM is that its advanced features can have a steep learning curve, especially for new users or teams without technical expertise > > I found its customization options particularly beneficial, allowing me to tailor the system to fit specific workflows and processes. ----- Page: 1 / 280\ Next: [Next page](https://www.capterra.ae/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data