What Is Freshsales?

Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Who Uses Freshsales?

With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

Where can Freshsales be deployed?

Cloud-based
On-premise

About the vendor

  • Freshworks
  • Located in San Mateo, US
  • Founded in 2011

Freshsales support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Argentina, Australia, Austria, Belgium, Bolivia and 37 others

Languages

Dutch, English, French, German, Italian and 5 others

Freshsales pricing

Starting Price:

$15.00/month
  • Yes, has free trial
  • Yes, has free version

Freshsales has a free version and offers a free trial. Freshsales paid version starts at $15.00/month.

Pricing plans get a free trial

About the vendor

  • Freshworks
  • Located in San Mateo, US
  • Founded in 2011

Freshsales support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Argentina, Australia, Austria, Belgium, Bolivia and 37 others

Languages

Dutch, English, French, German, Italian and 5 others

Freshsales videos and images

Freshsales Software - Freshsales contact activities
Freshsales Software - Deal Management
Freshsales Software - Sales Pipeline
Freshsales Software - Workflow
Freshsales Software - AI Insights
View 6 more
Freshsales video
Freshsales Software - Freshsales contact activities
Freshsales Software - Deal Management
Freshsales Software - Sales Pipeline
Freshsales Software - Workflow
Freshsales Software - AI Insights

Features of Freshsales

  • AB Testing
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Audience Targeting
  • Behavior Tracking
  • Behavioral Analytics
  • Budgeting/Forecasting
  • CAN SPAM Compliance
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management Software
  • Campaign Tracking
  • Case Notes
  • Click Tracking
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer Engagement Software
  • Customer Social Profiles
  • Customizable Fields
  • Customizable Reports
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Deal Management
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Event Triggered Actions
  • For Financial Institutions
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Heatmaps
  • Interaction Tracking
  • Key Performance Indicators
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Legal Case Management Software
  • List Management
  • Marketing Automation Software
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multivariate Testing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics Software
  • Prospecting Tools
  • ROI Tracking
  • Real Time Notifications
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Split Testing
  • Statistical Analysis Software
  • Subscriber Management
  • Task Management Software
  • Team Management Software
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time Tracking Software
  • Visual Analytics
  • Visual Editor
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management Software

Freshsales Alternatives

Insightly CRM is for growing teams that want a flexible, easy-to-use, yet powerful CRM to centralize and manage customer data from the
NetSuite, the world’s #1 cloud ERP, gives you the visibility and control you need to make smart decisions and grow with confidence. Learn more about NetSuite
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday marketer
Engage in genuine conversations at scale, & get insights to drive revenue growth with Outplay. Learn more about Outplay
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive
monday sales CRM empowers sales teams to manage every aspect of their sales cycle and customer data in one centralized place. Learn more about monday sales CRM
Bigin helps small businesses move away from spreadsheets and get started with a CRM solution that is truly built for their needs. Learn more about Bigin by Zoho CRM
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers.
Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.

Reviews of Freshsales

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.5
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jose J
Jose J
CTO in US
Verified LinkedIn User
Market Research Software, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Great CRM Platform for Startups and Growing Businesses

5.0 3 weeks ago New

Comments: Aside from the onboarding process, we enjoy using Freshsales and believe it's worth it to manage your contacts and leads. Freshsales is a great platform to use with any sales pipeline.

Pros:

When I started using Freshsales with my team, we get amazed with the simplicity of the CRM and the flexibility of features and options with each contact. Also, we enjoyed the integration with Freshdesk support and assistance platform.

Cons:

The onboarding was a little bit long, it took around 3 days, even though we started with a few contacts by then. I hope they improve the onboarding time or change the methodology to enroll using Freshsales.

Alternatives Considered: Zoho CRM

Reasons for Choosing Freshsales: Bitrix24 interface was overwhelming for our team.

Switched From: Bitrix24

Gregor
Marketing Manager in Slovenia
Machinery, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Freshsales suite fulfills our needs

5.0 2 months ago New

Comments: Overall experience is good. Now that we are on an enterprise plan, support is good. When we were not enterprise client, the support was often slow.

Pros:

This product offers a lot of features and does offer a multi-touchpoint approach. Email journeys, Whatsapp integration, Chatbots, SMS...

Cons:

I miss if/than functionality in workflows. That would greatly reduce the manual work when setting up the workflows and adding new conditions. Another thing that I do not like is the policy and the pricing related to the marketing contacts. All plans have the limitation of 1000 marketing emails per month. This can be quickly exceeded especially if you are sending newsletters to your contacts. There is an option to upgrade, but that is way too expensive and completely unscalable when a business grows. We have overcome that with integrating CRM with SMTP service that takes over this part and is calculated on the number of emails sent.

Alternatives Considered: HubSpot CRM

Reasons for Switching to Freshsales: We were using Freshsales for 2 years now. We searched for alternatives, but we saw that Freshsales serves all our needs.

Adam
Business Development Manager in UK
Computer Hardware, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Missing things rivals do well

3.0 2 months ago New

Comments: Not great. Customer service is excellent, though!
Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales.

Pros:

What it has is pretty easy to use, and finally with the addition of timeline view, getting different views is good. Creating reports is not easy, although very powerful.

Cons:

Mail integration is pointless for me. If set to 'auto', all emails from a client appear on all of their deals, rather than having intelligent algorithms that are deal-specific. Also, no search function on email page immediately makes have email sync pointless for me. Sync is slow. I can add a deal, or a contact, but often won't appear in searches for a long time, so I can't start linking emails or creating new deals.

Nicholas
Managing Partner in Spain
Human Resources, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Freshsales review by Nick Chambers

4.0 2 months ago New

Comments: Managing email campgins in a personalised and professional way. Keeping track of and updating changes in circumstances to our correspondents in real time. Filtering contacts according to specific criteria.

Pros:

The customer support - without it we could not have implemented and continue to find new ways of applying it to manage our relationships and grow our business

Cons:

That you cannot create a list of contacts to email straight from your inbox. We often need to send semi standardises responses to several contacts awaiting a reply. At the moment it is not possibe to select and set them up for a bulk email. This would save us a lot of time if you created this very simple feature.

Alternatives Considered: Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to Freshsales: Because the testing process was so efficient and userfriedly and we never felt alone though out and we made the right choice because customer support has continued to be so good since the purchase.

Lindsey
Director of Business Development in US
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Best CRM for our small business

5.0 2 months ago New

Comments: We've been very pleased overall, it has streamlined out business development processes, customer support is fantastic

Pros:

The web based piece is so important, it's customizable, ease of use for new employees, crosses over for sales, marketing and recruiting

Cons:

Search function, would like to search keyword

Alternatives Considered: Claritysoft CRM and HubSpot Marketing Hub

Reasons for Choosing Freshsales: Krap was not functional for our business, too many barriers

Switched From: Keap

Reasons for Switching to Freshsales: Price and functionality