Vagaro
What Is Vagaro?
The #1 salon, spa & fitness software to build your business. Get booked & paid 24/7. Manage appointments & packages while on any device. Get a logo, website, online store & branded app to look like the pro you are. Attract new customers on the Vagaro Marketplace & with social media booking tools. Retain customers & boost sales via text & email marketing. Reduce costly no-shows with automated reminders. Easy to use POS hardware & payment processing. FREE 1 month trial.
Who Uses Vagaro?
Trusted by over 70,000 beauty & wellness businesses & professionals. From powerful online bookings to secure payments, Vagaro handles your business so you can focus more on what you love.
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Reviews of Vagaro
Sushant
Alternatives Considered:
My long term scheduler
Comments: The fact is that Vagaro is a full-featured salon and spa management solution that not only helps you reach a wider customer but also optimizes your daily operations, including scheduling appointments and handling payroll.
Pros:
Vagaro creates an effective marketing funnel so that the needs of clients and businesses can guide the delivery of the appropriate services. I liked using Vagaro through the phone app. The service uses sophisticated encryption to protect sensitive data
Cons:
The company does have a website where information about breakdowns is provided and updated to keep users abreast of the problems. To allow flexibility for the bookings for numerous businesses at once, developers need to work on new features. The client booking part was not my favorite. Due to the length of time between when an application is submitted and when it is processed, it was exceedingly difficult for customers to schedule their own appointments with a hair salon.
Victoria Vásquez
Pleasantly Surprised by the Ease of Use of Vagaro
Comments: I have been very impressed with Vagaro. The set up process was easy, the interface was intuitive, and the help documentation was comprehensive. I have had a great overall experience with Vagaro and would definitely recommend it to others.
Pros:
I was pleasantly surprised by how easy it was to use Vagaro. The interface was intuitive and the help documentation was comprehensive. I was able to quickly set up my account and start using the service right away. Overall, I'm very pleased with the experience!
Cons:
The one downside I found to Vagaro is that it doesn't offer any additional features such as customer loyalty programs or additional marketing tools. These features would be great additions to an already great service.
Hanin
Alternatives Considered:
STAY AWAY FROM Vagaro & PAYDESK!
Comments: We’ve purchased the PAYDESK thinking it’s as legit as they made it sound on their website, We ended up with an everyday of non-ending frozen system, unable to accept clients appointment, unable to check out clients, we have to restart the system almost every time we need to check out client, or try to book a client. Unable to see client signature of the guest side, unable to have them complete forms on the guest side of the Pay Desk. We’ve been in contact with Support since the first couple days we have received the PayDesk. They have been procrastinating the process of solving the issues, scheduled multiple remote sessions to try to resolve the issues, which was a total fail! They requested videos of all the issues they couldn’t solve during the remote session they set up , and we provided, YET its been over 6 weeks of going back and forth of non-ending emails! They’ve solved absolutely NOTHING!! Everyone on the software team blames the hardware team, and here we are with a piece of crap device. They Won’t refund a device that was purchased in JULY 2022, and they have evidence of all the support tickets they’ve been receiving for the past 5 months which is since we have received. I have called and talked to many people who stated each time that would be the last time before they escalate it to the development team, and they’ll take an action! NOTHING was done.
Pros:
Absolutely NOTHING! They take forever to answer a phone call if you contact support! Which will be very often once you start using their system! They’ve always had issues solving the issues you calling in regards! The worst nightmare I made a decision to use Vagaro in my business
Cons:
TERRIBLE customer service, Unreliable devices, unreliable software, reckless team who does not care how frustrated you or you clients are with their system! Undelivered Services, and they've always had issues when trying to solve " the issues" you contact them in regard . They only charge money for everything you sign up for, but support for their terrible device can take up to 6 months with out any solving to the issues.
Verified Reviewer
Alternatives Considered:
Many great features, excellent customer services, and small areas that can improve
Comments: So far, this software is above and beyond our previous two companies. They seems very willing to change and add features, as well as helpful in onboarding and migrating our business into their system. They were even able to import reviews!
Pros:
There are many optional add-on features. This allows us to do things like add forms, accept payment, and have a waitlist. These are super helpful features and it is nice to know if we don't need them we can cancel them.
Cons:
The software is a bit slow, and challenging when it comes to customer management. I have gotten some errors around adding customers with "existing email addresses" even though they can't find the email in the system.
Fadel
The best choice for anyone who intends to start and establish their own business
Comments: This program contributed well to the success of my own project represented in a store that provides massage, physiotherapy and physical health services, and since this field of work and the nature of the services provided depend mainly on organizing and scheduling appointments well and regularly and based on medical and scientific foundations, it saved me a lot of effort and time In terms of organization and punctuality to provide high quality services without delay, and it also helped me a lot in good communication with my customers that this program has become for me one of the most important tools used in my store.
Pros:
A pleasant user interface for setting up, easy to navigate, and the possibility of simplifying and customizing it. This ease of use gave the customer a comprehensive idea of the services we offer in a professional marketing manner and in a very simple way, devoid of any complications that may confuse the user, whether for the customer or the service provider. Most customers love how easy it is to book Appointments and get a text confirmation with just a few clicks and here lies the good marketing role of this feature in particular.The possibility of direct integration with the customer's Google Calendar is among the best that this program has to offer, as it has facilitated online reservations and appropriate appointments for people who are busy most of the time.The availability of electronic payment gateways by credit cards has provided many advantages, including ease of invoicing and documentation of payments. It also saved some customers the embarrassment of not paying a tip. By using the card, only the cost of the service will be deducted. With regard to customer service, I have sometimes felt that they may have the same amount of desire that I have for the success of my store, due to the amount of patience they possess. They are always keen to provide the best services despite the increased demand for them.The possibility of re-booking an appointment at the time you find it very appropriate to re-book.
Cons:
There are those who consider the program to have an exorbitant monthly subscription cost, but for me I find it acceptable compared to the services provided .It is not possible to set up multiple services within the store, as we had to set up physical therapy and massage under different employees with the same name as my store with two different Google calendars, which might make it a little messy.I fully understand that this program has a marketing aspect, but the frequent ads sometimes make it very annoying.The inability to print some important data that pertains to the client, such as contact information or my address list, which makes me compelled to copy them manually.The inability to allocate specific days incidentally during one week, in other words. For example, in the event that we have an emergency circumstance that made me compelled to close the store on this day, let us say that it is Wednesday, then when I block this day only specifically from this week only, that is, for once One, it will ban all similar days in the coming weeks, which may result in qualitative changes in appointments and reservations, or accounting errors, as there are many future prepaid reservations that may cause some serious problems , so I hope that Some flexibility will be added in the next updates. We need to add upgrades to the services in a branched way from the basic service without the need to add them separately, as this is better in terms of form and organization.
