--- description: Get detailed information about CustomerHero usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CustomerHero Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/30092/survey/software) > [CustomerHero](/software/153472/startquestion) # CustomerHero Canonical: https://www.capterra.ae/software/153472/startquestion Page: 1 / 8\ Next: [Next page](https://www.capterra.ae/software/153472/startquestion?page=2) > CustomerHero is a Software with a Service CX platform for collecting, analyzing, and acting on feedback with real-time dashboards \& CTL > > Verdict: Rated **4.9/5** by 175 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CustomerHero? CustomerHero serves organizations of all sizes and industries, including retail, restaurants, insurance, and banking. Our scalable solutions are ideal for companies seeking to implement effective VoC. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 175 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CustomerHero - **Founded**: 2006 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Alerts/Notifications - CES Survey Structure - CSAT Survey Structure - Collaboration Tools - Communication Management - Complaint Monitoring - Customer Experience Management - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Dashboard Software - Data Capture and Transfer - Data Import/Export - Data Visualization Software - Drag & Drop - Email Management Software - Email Marketing Software - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Online Polling - Performance Metrics - Pulse Surveys - Q\&A Management - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - Segmentation - Sentiment Analysis - Skip Logic - Statistical Analysis Software - Survey Builder - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Trend Analysis - URL Customization - Usability Testing - Visual Analytics ... and 8 more features ## Integrations (21 total) - Asana - ExpertSender - FreshMail - GetResponse - Google Analytics 360 - Google Sheets - HubSpot CRM - HubSpot Content Hub - JIRA Service Management - Magento BI - Mailchimp - Microsoft 365 - SALESmanago Marketing Automation - Salesforce Sales Cloud - Shopify ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Survey Software](https://www.capterra.ae/directory/30092/survey/software) ## Related Categories - [Survey Software](https://www.capterra.ae/directory/30092/survey/software) - [UX Software](https://www.capterra.ae/directory/31036/ux/software) - [NPS Software](https://www.capterra.ae/directory/32075/nps/software) - [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software) - [Forms Automation Software](https://www.capterra.ae/directory/10023/forms-automation/software) ## Alternatives 1. [Typeform](https://www.capterra.ae/software/137289/typeform) — 4.7/5 (945 reviews) 2. [Google Forms](https://www.capterra.ae/software/176571/google-forms) — 4.7/5 (11363 reviews) 3. [SurveyMonkey](https://www.capterra.ae/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 4. [Jotform](https://www.capterra.ae/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 5. [Survicate](https://www.capterra.ae/software/132914/survicate) — 4.6/5 (99 reviews) ## Reviews ### "Non-Technical Users Publish Surveys Easily With Integrated Metadata Analysis Features" — 5.0/5 > **James** | *20 October 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. Ability to pass metadata that we already hold in order that we can more effectively analyse results and don't need to waste survey questions on, for example, understanding the user's location or user type. Good support when I've had issues or questions. > > **Cons**: Some question types are not available on widgets There's nothing else jumping out at me as a weakness. > > It's simple to use, you can create widgets that are displayed on your platform as well as full, more formal, surveys that can be sent to users and the support is excellent. We use it display surveys on our web based platform and, following limited development, non-technical users are able to create and publish surveys. ----- ### "Impressive usability and user friendly" — 5.0/5 > **Maciej** | *10 February 2023* | Luxury Goods & Jewelry | Recommendation rating: 9.0/10 > > **Pros**: Management of sending invitations;A large selection of question types;Modifiable and legible graphic options for the survey questionnaire. > > **Cons**: The appearance of the data in the downloaded result file requires many transformations. > > I recommend it because it is creator-friendly. It gives a large creative space and can be used without any special implementation. ----- ### "The uniqueness of Webankieta.pl" — 5.0/5 > **Natalia** | *2 June 2022* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Thanks to Webankieta.pl program I was able to create a survey for my university with ease. Everything was perfectly presented and explained. Webankieta.pl functions 100% meet my expectations and those of my university. Working with this program was one of the most pleasant for me. Another advantage was the possibility to contact support in case of any questions. I am delighted with the form of the presented surveys, possibility of detailed analysis of my results and the whole program. > > **Cons**: I didn't find anything to complain about. The program is easy to use and consultants are available if you have questions. > > Webankieta.co.uk program helped me in my studies. It makes it easier for every student. ----- ### "Reasonable tool that does the job" — 4.0/5 > **Andrzej** | *11 August 2021* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Rankings which allows me to compare NPS score for different data sources. > > **Cons**: I have to filter each survey separately. ----- ### "An Outstanding Survey Platform - StartQuestion" — 5.0/5 > **Dawid** | *12 July 2023* | Human Resources Software | Recommendation rating: 10.0/10 > > **Pros**: StartQuestion has consistently exceeded my expectations, and I wholeheartedly recommend it to anyone seeking a reliable survey platform. Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market. > > **Cons**: I think the rules for displaying questions could be a more intuitive feature. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.ae/software/153472/startquestion?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/153472/startquestion) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data