Connecteam

I love Connecteam!

Comments: The quality and ease of our communication has improved exponentially. All Employee management has improved as a direct result of implementing Connecteam!

Pros:

Connecteam is the solution my clients have been looking for for Staff Management!

Cons:

Like anything there is a learning curve and the set up of all the features does take some time - but man is it worth it!

One Stop Shop

Comments: Overall, I am super happy with the program thus far. I look forward to seeing it during our busy season.

Pros:

If you are looking for a platform that can be your one stop shop for your employees, Connecteams seems to be the best application. From easy chats and updates to scheduling and time clock, and to top it off knowledge bases and courses. The platform is constantly upgrading and listening to their customers feedback, making it more accessible. The platform has been easy to pick up by all staff, young and old.

Cons:

My only complaint about Connecteams is the issue of inconsistent notifications for when forms have been submitted or approved.

Good and not to pricey alternative to WhatsApp, may not have been my first choice again

Comments: It is a good alternative to WhatsApp, especially given the GDPR data protection laws around contacting employees within working and non-working hours. You can customize the look by adding you company logo, you can divide users into intuitive groups (e.g. by shop location) and assign managers etc. Some features need to be worked on, like glitching of the app on mobile device, especially the issue with chat not loading (but the main feed loading well).

Pros:

easy process of adding new users and groups of users, the 'feed' page for all, easy log in i the browser window, possibility to choose the days 'off' so the notifications don't pop up

Cons:

glitching of the app, especially on the mobile devices - 3 out of 10 times the chat wouldn't load on the phone even after force closing the app, but would load in the browser window with no problem; poor and non intuitive UI in terms of displaying the media sent over via chat, notifications not always pop up, sometimes they pop up even though the message was already seen and read

Works for dueling pianos!

Comments: It works. The scheduling is clear and concise as is the communication between my coordinator and me.

Pros:

The ability to see who's scheduled with me for a particular gig

Cons:

The chat section is a bit kludgy. It should be easier to create and maintain groups.

I Absolutely love Connecteam

Comments: I love Connecteam and their Customer support is fantastic. I brag about them to all my friends and clients. They can't beleive how easy my office runs with this app. I have referred three other people (companies) to connecteam, one of which has already signed up and the other two are busy looking into it at present.

Pros:

It has made my life so much easier. I use the forms feature, times clock and quick tasks. Just love everything about this app. Love the feature of the geo-fence which prohibits personnel from clocking in until they are on site. Saved me alot on overbooked hours. I love the quick tasks that runs my office much smoother than the old fashioned diary.

Cons:

If I must be honest, the only thing that sometimes is irritating is that I am on advanced plan and can use most features, but some features are limited. I can use them but not to their full capacity. I would suggest that if your package allows for eg quick tasks that it allows the full function of quick tasks and not limited use. I have made a suggestion today to the lady that helped me from Connecteam to make it so the person I am assigning a task to cannot delete that task without my approval.

The UPS Store

Comments: Excellent, the support team is always available and can assist me with what I need.I would highly recommend this to any other companies, hence why we agreed to film the advertisement.

Pros:

Accessibility and interface are excellent.This app makes admin side of keeping track of staff hours the easiest I've seen.It is particularly helpful when it comes to employees that work in multiple places/

Cons:

Getting staff used to a new clock in system will always be difficult. Some features I think can be improved on (i.e. accepting multiple shifts at a time in job scheduler, easier schedule making in app)

Pleased with the product

Comments: My team was hesitant to use Connecteam but it was so easy to learn! I love that I have access to it on my phone & computer - it really keeps me organized and I can easily stay on top of everything that is going on. Before, things would pile up quickly and communication wasn't as efficient as it is now. Any problem I encounter is QUICKLY addressed by customer service representatives!

Pros:

Every feature we use has streamlined and organized my team for the better. The customer service is excellent and the ease of using the app & website is so simple! I really appreciate the videos on each feature - I much prefer learning it on my own and then sharing the videos with my team to help them become more efficient as well.

Cons:

I wish there could be a combo package. While I primarily use Connecteam for "Operations" it would be nice to have some more than the free options in HR.

Best HR software that i've come across and by the looks of things they are just getting started.

Comments: Brilliant. Absolutely brilliant from the design to the usability to the support articles and videos to the customer service. This is a great platform and a great team and i'm looking forward to growing with it in our small organisation.

Pros:

The simplicity and scope of the software. It packs so much in while keeping it relatively easy to use and administer. I'm really impressed.

Cons:

I think the pricing model could be a little more flexible for 11 - 30 level organisations but offering a free version for firms under 11 employees helps a lot with that. The editors can be a bit cumbersome (the Text editor windows in many cases are small compared to available screen real estate). There is no auto-save so if you have connectivity issues, or have fat fingers when using your mouse... bye-bye work. These are by no means deal breakers though, just things to be aware of and I'm sure they will address these in the long term. The automation cannot be routed between different segments for different activities (e.g. employee signs this, then send to admin assistant to review, then send to the manager to sign. Again though these are by no means deal breakers and I'm certain these features will be added in the future.

Connecteam offers user friendly and efficient ways to manage a business.

Comments: Connecteam is an efficient app that has helped me build training databases and easy reference materials for team members. It is also an effective way to communicate with and assess team needs throughout the work week.

Pros:

Connecteam is efficient and affordable. Team communication and training materials are easily accessed, and created without a large learning curve. Customer service is very responsive, and works tirelessly to fix software issues that arise.

Cons:

The scheduling and calendar piece of the app used to be difficult to coordinate with google calendar, however, I have not re-tried this after new features have come out. I wish more administrative capabilities were available via mobile device access.

Freelancers, small teams, big teams – all can use this for work related managerial things.

Pros:

Connecteam is a full suite, not only for yourself but for the whole team! When you get to know the UI, you can easily manage teams big and small – all things from working hour records, to payroll, to shift allocation and much more.

Cons:

The UI is not the most user friendly at the start. The software has so many hidden features that you can easily get lost in the UI, especially when you are managing it for the team.

Save time and money with Connecteam

Comments: During the COVID pandemic, I have to say that Connecteam has helped me to keep my business operational with a limited staff. From workflows, scheduling, assets, updates, and chats, I have been able to keep my team on the same page within one app. The money I spend for the platform out performs any manager that I would hire to do the same tasks. It also allows me to stay involved with my team on multiple levels that enables solid execution. When there is a breakdown, Connecteam allows me to trace it down to the exact shift and responsibility that is assigned to correct the issues.

Pros:

I love the interface that consistently loads and works...not unlike other team management apps. I also love the capacity to develop and implement different workflows based on our needs. Finally, when I ever I have an idea or design question, the team at Connecteam is always ready to help.

Cons:

To take the app over the top, I would love to see some type of project management add on whereby we can track jobs and responsibilities...but who knows...the crew at Connecteam probably has something in place that I am not aware of at this point in time.

Amazingly flexible platform that is super affordable!

Comments: Our experience has been wonderful, from implementation throughout. We've got almost a 100% participation rate amongst our staff, which is incredible. It allows us to communicate much more efficiently than ever before, and has really made the company feel more united. We have a variety of departments within our company (full service restaurant, multiple retail stores, on-site and off-site events, a convenience store, a quick service restaurant, and E-Commerce). This platform has been integral in streamlining information. With the challenges presented by COVID-19, Connecteam has never been more valuable to us. In addition to using Connecteam for sharing important information, we also use it for daily checklists and inspections, daily temperature and screening checks for our teams, etc.

Pros:

What was most attractive to our organization was the fact that many of our employees do not have company email accounts. We needed a platform that could allow us to streamline our communications across a very diverse team using their personal email accounts. We also thought the pricing was extremely affordable in comparison to a few other platforms we looked at.

Cons:

It would be great if the "Events" abilities were spruced up a bit (allowed pictures and further customization). Other than that, I can't really think of any shortfalls!

Excellent solution for team communications

Comments: The app is fully fully featured and even if it were not as full featured, support has been so incredibly good that I would have signed up just to help them because they really have a passion for helping people.

Pros:

The time clock and messaging features attracted me and then there are so many other bonus features that adopting Connecteam was a very easy decision. I love the idea that training is now a lot easier remotely. I love the task management. I absolutely LOVE the workflows - solved a big problem for us.

Cons:

I hesitate to put anything here because support has been incredibly responsive. They really are amazing. The only thing I can say is that we have noticed a slight delay in notifications. By slight, I mean a minute or so sometimes.

Online Breakroom

Comments: Very easy to use and set-up. Employees use this platform more than they used CrewApp.

Pros:

I'm able to send the schedule, allow team members to request time off, and clock in with 1 app. We can also stay in touch with announcements from home or the pool deck.

Cons:

The documents and knowledge base area is a little tricky to set-up, but it's super powerful. Once I learned it, it's amazing.

Fantastic Product

Comments: I love Connecteam and they are fantastic group of people getting the job done. This product really works!

Pros:

The product is really to use. I love their tech support on how they handle things and guide you on how to properly set up the product. The software is fully customizable, affordable and you can contact your employees without having to call every single individual. You post some forms and our team responds, and voila! The pricing is upfront and no BS sales call to swindle you in purchasing a really expensive software.

Cons:

It's online software. It had one issue of downtime for 2 hours but besides that the CEO apologized and the teams were working really hard to get the system back up and running.

Best all in one employee app.

Pros:

connecteam has got everything you need to manage employees which working outside the office. you can get every information you choose from you employees so its like you did the job by your own.

Cons:

nothing. its great. we used it over 4 years.

Great Experiences!

Comments: First of all we have been wowed with the responsive customer service from Reps who all have an expertise. We have found everyone we have worked with or asked questions of to be very knowledgeable.

Pros:

Love the interface and its very user friendly

Cons:

At this time I really can't think of anything.

Great software would recommend

Comments: I'm generally happy with it - the customer service is great.

Pros:

The employee scheduling is so easy to use, it's a really intuitive design and you can implement it and get employees on boarded so quick with it

Cons:

I dislike that I can't book 1-2-1 sessions for employees - a live timetable I can send front end to customers so they can book my employees out per session. Would be a great add. It's also not cheap price wise.

Best Platform Of It's Kind For Scalability

Comments: It's been an overall excellent experience. Highly recommend!

Pros:

I tried about 20 different platforms for workforce management before deciding to go with Connecteam to manage my 75 employees. I'm a part-owner and COO of a chain of pediatric urgent care clinics in the DFW area. One thing my company struggles with is managing so many staff members when our administrative and management staff work during the day, our clinic staff work nights and on the weekends, and additionally, our employees are spread across 4 different clinic locations. I've been incredibly impressed with the scalability of Connecteam--- they are the only app I've found that allows me to do everything from employee scheduling and new hire on-boarding to extensive employee training via videos and quizzes and even monitor and display metrics for performance in different departments. It's simple enough that it's not overwhelming in the way some platforms like Zoho can be, especially if you are a business owner who is setting it up yourself, but there are still enough options to allow you to do almost anything with it-- and they're adding new features almost weekly. By far, however, I've been most impressed with their IT support. FREQUENTLY I've messaged their IT via chat at 2am in the and received a solution by 4am. It's made me very happy with the platform, and when small glitches or issues do arise, I feel supported and confident that they'll get a resolution together for me quickly-- and they always have! I really can't say enough good things about this platform!

Cons:

One thing I wish the platform had was a way for multiple people to input information into a field via the app and then see and edit both their submissions and other employees submissions through the app. Many times information will be submitted by my employees that I need other employees to be able to view and work on collaboratively, but there's no real way to do that now strictly through the app. For example, you can submit information via workflows, but to see that information in a spreadsheet, you have to log-in as an admin into the connecteam website. Obviously I don't want to give all of my employees admin access or train them to use the website platform. I'm hoping this is something they'll be addressing as they add new functionality.

Connecteam Is A Team Connected!

Comments: The best thing? The Connecteam support staff are with us every step of the way on our journey and this is what makes the difference. Sometimes, you purchase an app and there is no support at all – they take your money and you never hear from them. But with Connecteam, you are assured support with real people in real time! I can’t thank this team enough for their collaboration and their incredible assistance. You really believe that you are a partnership, that your success is their success. Don’t hesitate to reach out to these guys, they are quite simply, awesome!”

Pros:

I give Connecteam 5 stars (6 if I could!) - The app has bought together all of our systems into one place. Using the app on mobile phones, we are now paperless, the technicians can clock on and off easily and can write their repair notes effectively, and with the touch of a button, it goes back to the office in real time. Our labour efficiency has stabilised, our invoicing of customers is now done within 24 hours, and our profit margin is a lot healthier, meaning smiling faces on the Board of Directors!

Cons:

No cons to this application. We would like however to have the techs diary sync with their hours that they actually worked.

Flexible and Reliable ERP for Deskless Workers

Comments: My overall experience with Connecteam is very positive, and I periodically recommend it to my colleagues when they look for a similar application.

Pros:

I loved the flexibility that Connecteam offers and how it is heavily focused on mobile and tablet users. Only Administrators need access to a computer for creating new workflows or for deeply intricate configurations. But other than that, once the system is setup and configured properly, it can be used entirely from the phone or tablet, which is a great selling point when it comes to the field of construction where the most of our workforce is distributed among a number of sites. Connecteam makes it easy to organize your work, documents, and streamline your workflow. It is easy to use, has a lot of educational resources, holds periodic educational seminars, and their customer support team reply quickly when I contact them through the chat, and their customer support team is truly amazing and helpful.

Cons:

* I found workflows that require multiple levels of approval are fairly hard to implement. * Not being able to connect my form outputs to google sheets in the advanced plan in operations (It requires an API which is only available in the enterprise package).

Easy to use employment software

Pros:

The thing I love most about Connecteam is the simplicity of using it. It really is just so easy! It's got a really clean interface. Customer service is BANG ON!!!

Cons:

There's a few minor issues such as not being able to change employees kiosk codes, I feel like if they made it something like their bank card pin number, then they'd be less likely to share between each other. It's pretty costly... we have an advanced plan, which is expensive for the simplicity of what we need, but worth it, but need to pay more for additional features, and different items are in different packages, so essentially if you wanted one thing from each feature then you'd end up paying a LOT. I'd love a simple calendar option as well.

Highly Recommend, this program can grow with you and for you.

Comments: Overall the Connecteam team was very helpful. We took a lot of time before deciding to invest our time into this software to take it company wide. We had several zoom calls and emails back and forth asking questions about the features we required. Most of these features were included, in the process, or on the list to be added which we really liked.

Pros:

Once you get the hang of navigating the software, learning what does what and what affects what, it makes scheduling and timeclock tracking efficient. It does take some time getting used to (as does learning any new system) but overall, we are happy with how it has made payroll and scheduling more uniform for our company.

Cons:

The most common issue we run into is the Kiosk app. Some users refuse to use the app on their phone (perfectly fine with us, we give all employees the option). When they use the kiosk, we have glitches every now and then that are very difficult to duplicate to therefore get assistance. We are certain some errors are a mix of the tablet fault and Kiosk faults. The Kiosk is used everyday at several locations.

Need to focus on PTO option

Comments: I keep all my emails. I have been told the same spill every time I ask for 2 years straight like its a scripted answer. Just quit with excuses and get the PTO option

Pros:

price I guess if I have to choose . but not a lot. same story different day

Cons:

NO PTO option . I have begged for this to be implemented and keep getting told they are working on it. initially I was told they had it

Excellent tool with a bright future

Comments: Its been wonderful overall, the customer support is spot on.

Pros:

Connecteams geolocation feature, their timeclock, and employee management system are superb, easy to use, and configure. While task management and the calendar are a little cumbersome, I believe with additional time, money, and contracts they'll be the best in the business if they aren't already.

Cons:

Calendar, task management, and workflow could all use a bit of work. They feel barebones and difficult