--- description: Get detailed information about ServiceNow HR Service Delivery usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow HR Service Delivery Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Human Resources Software](/directory/5/human-resource/software) > [ServiceNow HR Service Delivery](/software/152878/servicenow-hr-service-management) # ServiceNow HR Service Delivery Canonical: https://www.capterra.ae/software/152878/servicenow-hr-service-management Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/152878/servicenow-hr-service-management?page=2) > ServiceNow® HR Service Delivery unlocks enterprise productivity and gives your employees the service experience they deserve anywhere. > > Verdict: Rated **4.4/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceNow HR Service Delivery? Designed for midsize to large business across all industries that need to deliver a great enterprise-wide employee experiences. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 7 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact ServiceNow for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: United Kingdom ## Features - 360 Degree Feedback Software - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Applicant Tracking Software - Approval Process Control - Career Development - Collaboration Tools - Compensation Management Software - Customizable Dashboard - Customizable Forms - Customizable Templates - Dashboard Software - Document Management Software - Employee Database - Employee Management - Employee Portal - Employee Recognition Software - Feedback Management - Forecasting - Forms Management - Goal Management - Goal Setting/Tracking - Individual Development Plans - Knowledge Base Management - Learning Management - Multiple Data Sources - Onboarding Software - Performance Management - Performance Review Management - Progress Tracking - Pulse Surveys - Real-Time Reporting - Reminders - Reporting & Statistics - Reporting/Analytics - Role-Based Permissions - Search/Filter - Self Service Portal - Skills Assessment - Surveys & Feedback - Talent Management Software - Third-Party Integration - Time Off Management - Trend Analysis ## Integrations (6 total) - HireRight - Microsoft Teams - Slack - Udemy Business - Workday HCM - Workplace from Meta ## Support Options - FAQs/Forum - Chat ## Category - [Human Resources Software](https://www.capterra.ae/directory/5/human-resource/software) ## Related Categories - [Human Resources Software](https://www.capterra.ae/directory/5/human-resource/software) - [HR Analytics Software](https://www.capterra.ae/directory/31064/hr-analytics/software) - [Employee Engagement Software](https://www.capterra.ae/directory/30817/employee-engagement/software) - [Issue Tracking Software](https://www.capterra.ae/directory/30675/issue-tracking/software) - [Reporting Software](https://www.capterra.ae/directory/30053/reporting/software) ## Alternatives 1. [Jira](https://www.capterra.ae/software/19319/jira) — 4.4/5 (15312 reviews) 2. [Zoho Projects](https://www.capterra.ae/software/169455/zoho-projects) — 4.5/5 (856 reviews) 3. [Deel](https://www.capterra.ae/software/205015/deel) — 4.8/5 (4265 reviews) 4. [Wrike](https://www.capterra.ae/software/76113/wrike) — 4.4/5 (2887 reviews) 5. [Workday HCM](https://www.capterra.ae/software/66908/workday-hcm) — 4.5/5 (1733 reviews) ## Reviews ### "ServiceNow review" — 5.0/5 > **Radoslaw** | *14 October 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: ServiceNow is a powerful platform that helps businesses automate and manage their workflows. I love its ease of use and flexibility, which allows me to tailor it to my specific needs. > > **Cons**: While ServiceNow's extensive customization options can be overwhelming at times, I appreciate the power and flexibility they provide. It's a minor trade-off for a platform that can truly adapt to any business need. > > My ServiceNow journey has been a rewarding blend of excitement and challenge. I love how it streamlines my work, but sometimes its complexity keeps me on my toes, which I secretly enjoy. ----- ### "ServiceNow CSA CIS" — 5.0/5 > **Antonio** | *12 March 2018* | Recommendation rating: 10.0/10 > > **Pros**: Based on the Enterprise Service Model provided by ServiceNow, the HR Service Management application focus on the main activities and task of the HR Service providers, giving the employees the oportunity to request thier typical need through a self service portal. The application covers many of the process completed by the HR Departments, with his out of the box functionalities and is really easy to complete the Implementation process previos to the Go live. > > **Cons**: Nothing to mention on this aspects. As part of the ServiceNow Instances, the organization can integrate in a single system of records many differents process, oriented to a variety of need On the ITSM model. > > Consolidate in a single Platform many of the process covered by the Enterprise Service Model promoted by ServiceNow and giving the end user be part of the solutions with the Out of the box Self -Service Portal ----- ### "It helps to track the process of the tickets. But, the auto responses can be a lot for one tickets." — 3.0/5 > **Lulu** | *4 May 2018* > > **Pros**: It does help with managing some HR tasks, such as new hiring, role changing, termination, etc. Assist with tracking the projects. > > **Cons**: Sometimes, you will get a lot auto response for one ticket. Also, the layout of the auto email is very confusing. ----- ### "Servicenow HR Implementation experience" — 5.0/5 > **Saswata** | *4 April 2024* | Banking | Recommendation rating: 10.0/10 > > **Pros**: - Feature and functionality to cover an employee's journey in an organization right from pre-boarding to off-boarding > > **Cons**: Licensing Cost is a bit challenging in ServiceNow HR. ----- ### "Streamlined hiring and termination process" — 5.0/5 > **Prasoon** | *8 January 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Tracks an employees progress in the company, easily integrates with Active directory. > > **Cons**: Pricing should be more elastic. It is highly priced with respect to other service providers. > > We set up an email from service now to a group when an employee was terminated. Team used the termination email to release the outgoing user's salesforce license. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/152878/servicenow-hr-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/152878/servicenow-hr-service-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data