--- description: Get detailed information about ServiceNow usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.ae/software/152871/servicenow Page: 1 / 15\ Next: [Next page](https://www.capterra.ae/software/152871/servicenow?page=2) > CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system. > > Verdict: Rated **4.5/5** by 347 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceNow? ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 347 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: $100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking Software - Automated Routing - CRM Software - Capacity Management - Change Management Software - Compliance Management - Configuration Management - Contract/License Management - Cost Tracking - Dashboard Software - Data Visualization Software - Drag & Drop - Financial Management Software - Graphical User Interface - HR Management - IT Asset Management Software - IT Asset Tracking - IT Reporting - Integrated Business Operations - Integrated Development Environment - Inventory Management Software - Issue Auditing - Knowledge Base Management - License Management Software - Macros/Templated Responses - Performance Metrics - Performance Monitoring - Prioritization - Project Management Software - Relationship Mapping - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Support Ticket Management - Surveys & Feedback - Task Management Software - Version Control - Workflow Management Software ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.capterra.ae/directory/30532/business-management/software) ## Related Categories - [Business Management Software](https://www.capterra.ae/directory/30532/business-management/software) - [Cloud Integration Software](https://www.capterra.ae/directory/30852/cloud-management/software) - [Application Development Software](https://www.capterra.ae/directory/30082/application-development/software) - [Enterprise Resource Planning (ERP) Software](https://www.capterra.ae/directory/9/enterprise-resource-planning/software) - [IT Management Software](https://www.capterra.ae/directory/10001/it-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.5/5 (691 reviews) 3. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (765 reviews) 4. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4077 reviews) 5. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Great Customer Ticketing Solution" — 4.0/5 > **Andrew** | *27 February 2026* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: It has a great user interface that is very easy to manipulate and learn from an end user perspective. It has a ton of customizable options available. > > **Cons**: When extracting from the old existing Remedy platform it was a bit tricky to get it to fully integrate. > > Overall I would say I am pretty happy with it. I loved how it allow easy ticket escalation and allowed collaboration with other departments. ----- ### "ServiceNow – Grows on You" — 5.0/5 > **Norbert** | *21 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: ServiceNow enables fast and transparent management of tickets and workflows. The interface is intuitive, and reporting tools are very useful for daily operations. It also integrates easily with other systems like Salesforce CRM for example > > **Cons**: ServiceNow has a relatively high entry level in my opionion. Setting it up and understanding advanced features takes time and expertise. New users may feel overwhelmed by the number of options and the complexity of the interface. > > ServiceNow is a solid and reliable system that I use daily. It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes a very convenient tool over time. ----- ### "A decent product with a couple of connectivity issues" — 3.0/5 > **Tom** | *29 March 2026* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: ServiceNow puts me in touch with our IT support team usually relatively quickly. It has a very convenient Microsoft Teams plugin. > > **Cons**: Whilst using ServiceNow, I do have connectivity issues occasionally where, I receive messages stating the conversation has timed out. > > Overall ServiceNow is a good product and puts me in touch with the right people. However the only downside for me is the connectivity issues on occasions. ----- ### "User experience on ServiceNow" — 5.0/5 > **Song Kean** | *28 July 2025* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: GUI is user friendly Ability of building dashboards for effective monitoring Ability of inserting customized templates for ticket creation > > **Cons**: Notifications configuration is rather confusing. The explanation of the settings is non existence and hence it is hard to know what you would receive after enabling certain settings. > > All pleasant experience so far. Practically there is no unexpected downtime. The overall look of the application has been set up nicely. ----- ### "Good ticketing tool" — 5.0/5 > **Mattia** | *1 August 2025* | Food Production | Recommendation rating: 9.0/10 > > **Pros**: An excellent ticketing product, definitely the most famous, it allows for many integrations, many of which are already ready to use. I believe this is its real strength. > > **Cons**: Not too easy to configure, some settings or features require time and skill, but once completed, it remains truly excellent. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.ae/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data