--- description: Get detailed information about eWay-CRM usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eWay-CRM Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [eWay-CRM](/software/152769/eway-crm) # eWay-CRM Canonical: https://www.capterra.ae/software/152769/eway-crm Page: 1 / 34\ Next: [Next page](https://www.capterra.ae/software/152769/eway-crm?page=2) > Turn your Microsoft 365 into a fully-fledged CRM with eWay-CRM. Use your CRM in Outlook, Teams, SharePoint, and other 365 apps. > > Verdict: Rated **4.5/5** by 808 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses eWay-CRM? Small to mid-size businesses and services using Outlook and Microsoft 365—construction, consultants, insurers, manufacturers—teams needing integrated CRM for email tracking, quoting, and reporting. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 808 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: eWay System - **Location**: Kansas City, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: $20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, English, Slovak - **Available Countries**: Australia, Canada, Germany, Ireland, Slovakia, South Africa, United Kingdom, United States ## Features - Activity Dashboard - Advocate Management - Appointment Scheduling Software - Auto-Dialer - Billing & Invoicing - CAN-SPAM Compliance - CRM Software - Call List Management - Campaign Analytics - Campaign Management Software - Client Management - Client Tracking - Collaboration Tools - Contact Management Software - Customer Database - Customer Segmentation - Customizable Fields - Document Management Software - Email Management Software - Email Marketing Software - Email Tracking Software - Engagement Tracking - Expense Tracking - File Sharing Software - For Insurance Industry - Fundraising Management - Lead Management Software - Membership Management Software - Mobile Optimization - Multi-Channel Communication - Performance Management - Pipeline Management - Progress Tracking - Project Management Software - Project Planning/Scheduling - Reporting/Analytics - Reporting/Project Tracking - Resource Management Software - Sales Pipeline Management - Scheduling Software - Search/Filter - Shared Contacts - Status Tracking - Subscriber Management - Task Management Software - Template Management - Time & Expense Tracking - Time Tracking Software - WYSIWYG Editor - Workflow Management Software ... and 35 more features ## Integrations (15 total) - 3CX - GPS Commander - Leady - Make - Microsoft 365 - Microsoft Outlook - Microsoft Power Automate - Microsoft Power BI - Microsoft Teams - Poll Everywhere - QuickBooks Online - Tableau - TeamViewer - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Customer Success Software](https://www.capterra.ae/directory/30961/customer-success/software) ## Related Categories - [Customer Success Software](https://www.capterra.ae/directory/30961/customer-success/software) - [CRM Software](https://www.capterra.ae/directory/2/customer-relationship-management/software) - [Contact Management Software](https://www.capterra.ae/directory/30016/contact-management/software) - [Small Business CRM Software](https://www.capterra.ae/directory/31583/small-business-crm/software) - [Sales Tracking Software](https://www.capterra.ae/directory/32744/sales-tracking/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.ae/software/155928/zoho-crm) — 4.3/5 (6959 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.ae/software/204998/bigin-by-zoho-crm) — 4.7/5 (716 reviews) 3. [HubSpot CRM](https://www.capterra.ae/software/152373/hubspot-crm) — 4.5/5 (4446 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.ae/software/61368/salesforce) — 4.4/5 (18761 reviews) 5. [Dynamics 365](https://www.capterra.ae/software/157279/dynamics-365) — 4.4/5 (5806 reviews) ## Reviews ### "CRM that suits our small business" — 5.0/5 > **Kateřina** | *6 January 2026* | Public Safety | Recommendation rating: 9.0/10 > > **Pros**: Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. > > **Cons**: I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. ----- ### ""Reliable and User-Friendly CRM"" — 5.0/5 > **Denis** | *11 June 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: I appreciated the seamless integration with Microsoft Outlook, which made it easy to manage emails, tasks, contacts, and sales opportunities in one place. The interface feels familiar, especially for teams already using Microsoft 365. Customizable fields and workflows allowed us to tailor the CRM to our business needs without heavy technical involvement. The mobile app is also a plus for managing information on the go. > > **Cons**: Sometimes the initial synchronization between Outlook and the CRM can be a bit slow, especially when dealing with large volumes of data. It's not a major issue, but it can be noticeable during setup or heavy use. > > Overall, my experience with eWay-CRM has been very positive. It streamlined our customer and project management processes by integrating directly into Outlook, which made adoption easy for the team. The system is intuitive, customizable, and well-suited for small to mid-sized businesses. Support has been responsive whenever we had questions, and the ongoing updates show that the product is actively maintained and improved. It’s a reliable tool that has helped us stay organized and efficient. ----- ### "Great shared contact database, but limited phone/caller ID integration" — 4.0/5 > **Lucie** | *3 February 2026* | Accounting Software | Recommendation rating: 8.0/10 > > **Pros**: Centralized contact database that is shared across all users. Easy to store and find notes, history, and key information linked to contacts. Helps keep team communication consistent (everyone sees the same context). > > **Cons**: Contact syncing/moving contacts to a phone is limited (not a seamless “phone contacts” experience). Caller identification is missing/limited — it doesn’t reliably show who is calling based on CRM contacts. > > Overall, it works well as a shared contact directory and knowledge base for our team. The main limitation for us is the mobile/phone integration: we’d like contacts to sync to the phone more naturally and to have caller ID display based on CRM records. Aside from that, it’s a dependable tool for maintaining shared contact information and context. ----- ### "Production technician" — 3.0/5 > **Jana** | *26 August 2025* | Military | Recommendation rating: 5.0/10 > > **Pros**: That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay. > > **Cons**: When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze. > > I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary. ----- ### "Marketing manager, hotel manager" — 3.0/5 > **Petr** | *7 January 2026* | Leisure, Travel & Tourism | Recommendation rating: 6.0/10 > > **Pros**: One roof, many functions under the roof. Integration to Outlook. All variuous sheets under the project. > > **Cons**: if the workres do not fill the system - the proces is not must be. Task apps or ticketing systems are copeting strongly. > > I do not use so much because we have turned into simple business with less project plannig. So now we need just email tracking instead of deal tracking. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.ae/software/152769/eway-crm?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/152769/eway-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data