17 years helping Emirati businesses
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Orlo
What Is Orlo?
What if you could enhance your tech stack with one powerful platform to manage your reputation and improve customer experience? Well, now you can. The Orlo platform empowers you to focus on what really matters
- building trust through brilliant digital conversations.
Orlo's complete Social CX Suite helps over 300 customers in the UK and overseas to build brand reputation, boost customer experience, manage crisis and engage existing and prospective customers across omnichannel communications.
Who Uses Orlo?
Orlo works with a huge audience - helping customer service professionals, marketing executives and contact centre managers across public and private sector industries both within the UK and overseas.
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Reviews of Orlo
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Orlo Tries Hard, But Can't Beat the Competitors.
Comments: Our company needed a global social media planning tool, and decided that Orlo would be the best option. Again, being to segment our own country's posts is terrific - but it doesn't have the breadth of tools available in Hootsuite or other competitors.
Pros:
Orlo is our global, enterprise-level social media tool. It's a very convenient system in regards to segmenting based on country and specific business division - so each country (while being able to see each others' posts), can live and breathe in our "own" platform. It's very easy to use, both in drafting posts and in scheduling them. There are also options in how you'd like to view your content calendar, and you have the option of making sure content gets approved before scheduling!
Cons:
Orlo isn't a very robust tool, and isn't very good at anything other than publishing, scheduling, and viewing your social posts. The marketing analytics aren't very good (numbers are always super off compared to when you log into each social platform itself), the Help Team is extremely slow at getting back to you (and when they do get back to you, it's a link to an article), and there are very few Q&A sections available for working through problems yourself.
