--- description: Get detailed information about HubSpot CRM usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot CRM Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [HubSpot CRM](/software/152373/hubspot-crm) # HubSpot CRM Canonical: https://www.capterra.ae/software/152373/hubspot-crm Page: 1 / 180\ Next: [Next page](https://www.capterra.ae/software/152373/hubspot-crm?page=2) > Customer relationship management solution that helps businesses organize, track, and build relationships with leads and customers. > > Verdict: Rated **4.5/5** by 4471 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HubSpot CRM? The HubSpot CRM is built for growing teams to attract, engage and delight customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 4471 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HubSpot - **Location**: Cambridge, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: $20.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines and 6 more ## Features - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling Software - Calendar Management - Calendar/Reminder System - Campaign Management Software - Client Management - Client Tracking - Collaboration Tools - Contact Database - Contact Management Software - Contract/License Management - Customer Database - Customizable Fields - Customizable Reports - Data Import/Export - Document Management Software - Document Storage - Email Management Software - Email Marketing Software - Email Templates - For Financial Institutions - Forecasting - Interaction Tracking - Lead Capture Software - Lead Distribution - Lead Generation Software - Lead Management Software - Lead Nurturing Software - Lead Qualification - Lead Segmentation - Mobile Access - Performance Metrics - Pipeline Management - Project Management Software - Quotes/Estimates - Real-time Consumer-facing Chat - Reporting/Analytics - Sales Forecasting Software - Sales Pipeline Management - Sales Reports - Scheduling Software - Search/Filter - Segmentation - Social Media Integration - Task Management Software - Third-Party Integration - Third-Party Integrations - Workflow Management Software ... and 5 more features ## Integrations (199 total) - 123FormBuilder - AWeber - Accelo - Act\! - ActiveCampaign - ActiveDEMAND - AdRoll - Aircall - AllClients - AnyMeeting - Apollo.io - Asana - AskNicely - Atomic AI - Attribution ... and 184 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.ae/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.ae/directory/2/customer-relationship-management/software) - [Small Business CRM Software](https://www.capterra.ae/directory/31583/small-business-crm/software) - [Lead Management Software](https://www.capterra.ae/directory/30017/lead-management/software) - [Online CRM Software](https://www.capterra.ae/directory/30072/online-crm/software) - [Financial CRM Software](https://www.capterra.ae/directory/30562/financial-crm/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.ae/software/155928/zoho-crm) — 4.3/5 (6983 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.ae/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.ae/software/61368/salesforce) — 4.4/5 (18791 reviews) 4. [Dynamics 365](https://www.capterra.ae/software/157279/dynamics-365) — 4.4/5 (5834 reviews) 5. [eWay-CRM](https://www.capterra.ae/software/152769/eway-crm) — 4.5/5 (823 reviews) ## Reviews ### "Easy to use and setup" — 4.0/5 > **Aadil** | *7 January 2025* | Recreational Facilities & Services | Recommendation rating: 7.0/10 > > **Pros**: Easy to setup and manage. Everything is configurable. Dashboard and reporting are easy to use and fetches from existing data sources within CRM > > **Cons**: Certain limitation in using the properties and workflows. Such as having an age field (Not DOB calculation). > > Overall HubSpot CRM is great for SMEs and easy to manage and implement. ----- ### "Easy to Stand Up and Get to Work" — 5.0/5 > **Eric** | *21 January 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: HubSpot CRM is incredibly easy to spin up and begin using. It is one of the fastest CRM tools to stand up and use from the get go. Its especially nice that there is a free tier to get you started. > > **Cons**: Everything costs money, which you should expect. However, with HubSpot CRM, there are tiers that unfold functionality. Rather than getting exactly what you need, you will find that you are likely to pay extra for the things you don't need as well. > > I've used HubSpot CRM in a couple of different organizations, from large-scale enterprise wide deployments, to small-scale small businesses. In both cases, working with the HubSpot team is a great experience ----- ### "Not for a small team that wants to run tech-lean." — 4.0/5 > **Katie** | *25 February 2026* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: With Hubspot CRM, I liked that I could create custom properties and have them displayed within the contact records. While the contact records aren't 100% customizable, having features like this where we could display custom properties was very helpful. I appreciate a CRM system that allows for flexibility and customization. > > **Cons**: If you don't have a large team with different departments and multiple pipelines in play, this system is simply overpowered for what you'd need. For our use case, I found myself trying to use features that we truly didn't need in order to get the value out of the system. Hubspot is a costly system built in a modular format, so if you want to do X within the CRM, you need to buy Y access. If you're wanting to run your business "tech-lean," Hubspot CRM is NOT the system for you. > > There was definitely a learning curve to Hubspot, even for someone coming from other robust CRM systems. I've used many, and the great thing about Hubspot CRM is that it really can do a lot. But if you're thinking you can just bring other CRM experience and find your way around with ease, you'll probably find yourself a bit frustrated. Even though it's all within one ecosystem, it wasn't nearly as intuitive as I would've liked. Ultimately, the company I used Hubspot CRM with moved to a more simplified system. It was just too powerful and complex for what we really needed, even at scale. ----- ### "Great ease of use\!" — 5.0/5 > **Kayla** | *27 May 2026* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: I love being able to use the multiple training services provided\! Customer service is always great\!\! > > **Cons**: I think I could be using it more actually\! There is so much offered within hubspot, I'm always discovering more to utilize. > > Overall HubSpot has been a great help and addition to our teams\! Its been so helpful and easy to use\! ----- ### "Easy to Buy, Impossible to Downsize" — 2.0/5 > **Charles** | *3 February 2026* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: Easy to adjust CRM with comprehensive features - powerful on the pipeline management of deals. Collaborative approach and adapatable Dashboards > > **Cons**: HubSpot started with a solid value proposition, but over time it has become a masterclass in aggressive upselling and toxic pricing practices. We invested a lot of time implementing the product, only to be constantly pushed to upgrade features we don’t need and don’t use. The final straw was a seat management issue that feels completely unacceptable for a modern SaaS in 2026. After changing some users on our plan, we were automatically pushed to a higher seat tier. When we tried to return to 6 seats: which is exactly what we need for our 6 sales reps. we were told in writing by our CSM that it was impossible. Why? Because our contract allows us to add seats, but not remove them until contract expiration… in late 2027. Locking customers into unused seats for years is not “customer success,” it’s customer captivity. This kind of rigid, one-way pricing model belongs to another era. We recently tested Attio and realized something important: we don’t need half of HubSpot’s bloated feature set that we’re paying for anyway. Simpler tools with transparent pricing are catching up fast. In short: HubSpot starts as a good value proposition, then monetizes by pushing relentless upsells and trapping customers in inflexible contracts. After this experience, I even sold my HubSpot shares. I don’t believe this sales culture is ROI-positive in the long run. Disappointing evolution for what used to be a promising product. ----- Page: 1 / 180\ Next: [Next page](https://www.capterra.ae/software/152373/hubspot-crm?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/152373/hubspot-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data