---
description: Get detailed information about LiveHelp usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveHelp Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [LiveHelp](/software/151605/livehelp)

# LiveHelp

Canonical: https://www.capterra.ae/software/151605/livehelp

> Live chat solution for customer engagement. Reply to your customers 24/7.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses LiveHelp?

Companies that want to boost sales and customer experience with a best performing live chat. We have customers like Tour operators, Assurance, Tourism, Rental, Commodities, Automotive and E-Commerce

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sostanza
- **Location**: Bergamo, Italy
- **Founded**: 2004

## Commercial Context

- **Starting Price**: €4.99
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Lite: €4.99 per month (billed annually) or €6.40 per month (billed monthly)

Standard: €8.20 per month (billed annually) or €10.50 per month (billed monthly)

Business: Custom quotation
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Italian
- **Available Countries**: Brazil, Italy

## Features

- CRM Software
- Chat/Messaging
- Customizable Branding
- Geotargeting
- Knowledge Base Management
- Live Chat Software
- Mobile Access
- Offline Form
- Proactive Chat
- Queue Management
- Real-time Consumer-facing Chat
- Third-Party Integrations
- Transfers/Routing

## Integrations (3 total)

- Adobe Commerce
- WordPress
- Zendesk Suite

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software)
- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)
- [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [WhatsApp](https://www.capterra.ae/software/180345/whatsapp) — 4.7/5 (16296 reviews)
3. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24046 reviews)
4. [Text Request](https://www.capterra.ae/software/167015/text-request) — 4.6/5 (1193 reviews)
5. [LiveChat](https://www.capterra.ae/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Good Live help messenger" — 5.0/5

> **Verified Reviewer** | *2 July 2023* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: It is incredibly practical and simple to use. Additionally, the customer service is dependable for access and real-time issue resolution, which helps my business run smoothly.
> 
> **Cons**: I don't have anything against this app, but I would want to advise that they offer more options or suggestions for the answers they will give. It would also be wonderful if they responded more quickly.

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### "Incredible customer service" — 5.0/5

> **Brigno** | *23 May 2016*
> 
> LiveHelp has helped us in boosting ecommerce roi. We got all features we needed, the also developed some new functions based on our advices.

## Links

- [View on Capterra](https://www.capterra.ae/software/151605/livehelp)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/151605/livehelp> |
| de-AT | <https://www.capterra.at/software/151605/livehelp> |
| de-CH | <https://www.capterra.ch/software/151605/livehelp> |
| en | <https://www.capterra.com/p/151605/LiveHelp/> |
| en-AE | <https://www.capterra.ae/software/151605/livehelp> |
| en-AU | <https://www.capterra.com.au/software/151605/livehelp> |
| en-CA | <https://www.capterra.ca/software/151605/livehelp> |
| en-GB | <https://www.capterra.co.uk/software/151605/livehelp> |
| en-IE | <https://www.capterra.ie/software/151605/livehelp> |
| en-IL | <https://www.capterra.co.il/software/151605/livehelp> |
| en-IN | <https://www.capterra.in/software/151605/livehelp> |
| en-NZ | <https://www.capterra.co.nz/software/151605/livehelp> |
| en-SG | <https://www.capterra.com.sg/software/151605/livehelp> |
| en-ZA | <https://www.capterra.co.za/software/151605/livehelp> |
| es | <https://www.capterra.es/software/151605/livehelp> |
| es-AR | <https://www.capterra.com.ar/software/151605/livehelp> |
| es-CL | <https://www.capterra.cl/software/151605/livehelp> |
| es-CO | <https://www.capterra.co/software/151605/livehelp> |
| es-CR | <https://www.capterra.co.cr/software/151605/livehelp> |
| es-DO | <https://www.capterra.do/software/151605/livehelp> |
| es-EC | <https://www.capterra.ec/software/151605/livehelp> |
| es-MX | <https://www.capterra.mx/software/151605/livehelp> |
| es-PA | <https://www.capterra.com.pa/software/151605/livehelp> |
| es-PE | <https://www.capterra.pe/software/151605/livehelp> |
| fr | <https://www.capterra.fr/software/151605/livehelp> |
| fr-BE | <https://fr.capterra.be/software/151605/livehelp> |
| fr-CA | <https://fr.capterra.ca/software/151605/livehelp> |
| fr-LU | <https://www.capterra.lu/software/151605/livehelp> |
| it | <https://www.capterra.it/software/151605/livehelp> |

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