---
description: Get detailed information about Aceyus usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Aceyus Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Aceyus](/software/150303/aceyus)

# Aceyus

Canonical: https://www.capterra.ae/software/150303/aceyus

> Aceyus empowers companies to enhance the customer experience through multi-channel reporting, customer journeys and custom dashboards.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Aceyus?

Any contact center that wants better insight into customer and agent experiences will find value in our products. We assess specific customer requirements and create comprehensive, tailored solutions.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 3.7/5 | Based on overall reviews |
| Customer Support Software |  | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Aceyus
- **Location**: Charlotte, US
- **Founded**: 2002

## Commercial Context

- **Starting Price**: $100,000.00
- **Pricing Details**: Please contact Aceyus directly for pricing information.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- CRM Software
- Call Logging
- Call Monitoring Software
- Call Routing
- Computer Telephony Integration
- Customizable Dashboard
- Customizable Reports
- Dashboard Creation
- Dashboard Software
- Data Capture and Transfer
- Data Import/Export
- IVR
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Trend Analysis

## Integrations (2 total)

- Avaya Experience Platform
- Five9

## Support Options

- Phone Support

## Category

- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)

## Related Categories

- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [Data Visualization Software](https://www.capterra.ae/directory/30696/data-visualization/software)
- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)

## Alternatives

1. [DialedIn CCaaS](https://www.capterra.ae/software/29589/callcenternow) — 4.8/5 (314 reviews)
2. [Dialpad](https://www.capterra.ae/software/190976/dialpad-sell) — 4.2/5 (562 reviews)
3. [Convoso](https://www.capterra.ae/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [CTM](https://www.capterra.ae/software/152004/call-tracking-software) — 4.6/5 (150 reviews)
5. [CloudTalk](https://www.capterra.ae/software/182004/cloudtalk) — 4.4/5 (268 reviews)

## Reviews

### "Inspect what you expect." — 5.0/5

> **Enrique** | *31 July 2019* | Consumer Services | Recommendation rating: 8.0/10
> 
> **Pros**: Real time agents status. Capacity to configure color coded for easier visibility. Can monitor up to 300 agents at the same time. Reporting directly to Excel by just a couple clicks. Daily, weekly and monthly reporting made easy. Can set up for automatic reporting direct to your email.
> 
> **Cons**: It does take a lot of load on my computer. I usually set up a different computer to have just aceyus open otherwise I am unable to work freely.
> 
> Good. Really good. We are able to monitor all the agents real time.

-----

### "Best Call Center Solution so far" — 5.0/5

> **Verified Reviewer** | *9 February 2021* | Computer Hardware | Recommendation rating: 10.0/10
> 
> **Pros**: The opportunity to track the queue, check the availability of people, what are their actual status, create traces to specific people to improve workflow behaviors, but most importantly, the opportunity to get a report for all of that to do an analytical work and take specific decisions to improve processes.
> 
> **Cons**: I like the least the difficult to learn and handling the too.  It is difficult to handle at first without a proper training due the many options it can gives you, also different options that you don't know what is that for until you ask to the support team of this tool.
> 
> Although in my opinion it's difficult to learn at first, after you get use to this tool, this software facilitate the work and automatize many things.  It helps me a lot in my daily work to track the workflow and status of everyone, it is a extremely stable and reliable tool

-----

### "Complicated at first" — 5.0/5

> **Verified Reviewer** | *17 June 2019* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: For my company it helps me to have all data in one hand.. I can actually sport real time reports every hour and I can see previous day performance( call center industry)  and info is very accurate
> 
> **Cons**: At the beginning it keep crashing and logging me out and sometimes you have to re - enter your user and password several times.... And sometimes it has a performance delay of 15 to 20 minutes
> 
> First time I didn't like it but then once you know how to move all features it's more than useful

## Links

- [View on Capterra](https://www.capterra.ae/software/150303/aceyus)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/150303/aceyus> |
| de-AT | <https://www.capterra.at/software/150303/aceyus> |
| de-CH | <https://www.capterra.ch/software/150303/aceyus> |
| en | <https://www.capterra.com/p/150303/Aceyus/> |
| en-AE | <https://www.capterra.ae/software/150303/aceyus> |
| en-AU | <https://www.capterra.com.au/software/150303/aceyus> |
| en-CA | <https://www.capterra.ca/software/150303/aceyus> |
| en-GB | <https://www.capterra.co.uk/software/150303/aceyus> |
| en-IE | <https://www.capterra.ie/software/150303/aceyus> |
| en-IL | <https://www.capterra.co.il/software/150303/aceyus> |
| en-IN | <https://www.capterra.in/software/150303/aceyus> |
| en-NZ | <https://www.capterra.co.nz/software/150303/aceyus> |
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| en-ZA | <https://www.capterra.co.za/software/150303/aceyus> |
| es | <https://www.capterra.es/software/150303/aceyus> |
| es-AR | <https://www.capterra.com.ar/software/150303/aceyus> |
| es-CL | <https://www.capterra.cl/software/150303/aceyus> |
| es-CO | <https://www.capterra.co/software/150303/aceyus> |
| es-CR | <https://www.capterra.co.cr/software/150303/aceyus> |
| es-DO | <https://www.capterra.do/software/150303/aceyus> |
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| es-MX | <https://www.capterra.mx/software/150303/aceyus> |
| es-PA | <https://www.capterra.com.pa/software/150303/aceyus> |
| es-PE | <https://www.capterra.pe/software/150303/aceyus> |
| fr | <https://www.capterra.fr/software/150303/aceyus> |
| fr-BE | <https://fr.capterra.be/software/150303/aceyus> |
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| nl | <https://www.capterra.nl/software/150303/aceyus> |
| nl-BE | <https://www.capterra.be/software/150303/aceyus> |
| pt | <https://www.capterra.com.br/software/150303/aceyus> |
| pt-PT | <https://www.capterra.pt/software/150303/aceyus> |

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