What Is BigChange?

**Run a more Productive, Efficient and Profitable service business with BigChange** It's the only 5-in-1 Mobile Workforce and Job Management system. It connects your back-office, mobile workers and customers together seamlessly. It replaces manual planning and paperwork and lets your team deliver exceptional service from beginning to end. Create quotes, schedule and dispatch work, invoice, take payments and manage every step of the workflow on the mobile app + track your vehicles & assets.

Who Uses BigChange?

BigChange is used in over 60 industries including Field Service, HVAC, Plumbing, Transport & Logistics, Construction, Waste, Public Sector and Equipment Hire. Ask us for a case study in your sector.

BigChange Details

BigChange

Founded in 2013

BigChange videos and images

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BigChange Details

BigChange

Founded in 2013

Compare BigChange with similar products

Starting price

£14.95/month
$30.00/month
$35.00/month
$22.00/month

Free Version

Free Version No
Free Version No
Free Version No
Free Version Yes

Free Trial

Free Trial No
Free Trial Yes
Free Trial Yes
Free Trial Yes

BigChange deployment and support

Support

  • Email/Help Desk
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

BigChange Features

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking Software
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Calendar Management
  • Commercial Properties
  • Contract/License Management
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Equipment Maintenance Software
  • Facility Scheduling
  • Fixed Asset Management Software
  • Historical Reporting
  • Inspection Management
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Predictive Maintenance
  • Preventive Maintenance Software
  • Purchase Order Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Service History
  • Status Tracking
  • Task Management Software
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Vendor Management Software
  • Work Order Management
  • Workflow Management Software

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  • Activity Tracking
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  • Barcoding/RFID
  • Billing & Invoicing
  • Calendar Management
  • Calibration Management Software
  • Compliance Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Fields
  • Customizable Reports
  • Document Management Software
  • Document Storage
  • Equipment Maintenance Software
  • Equipment Tracking
  • Facility Scheduling
  • Fixed Asset Management Software
  • Historical Reporting
  • Inspection Management
  • Inventory Management Software
  • Inventory Tracking
  • Job Management
  • Key & Lock Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Predictive Maintenance
  • Preventive Maintenance Software
  • Purchase Order Management
  • Real Time Data
  • Reporting & Statistics
  • Scheduling Software
  • Service History
  • Status Tracking
  • Task Management Software
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Vendor Management Software
  • Work History
  • Work Order Management
  • Workflow Management Software

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  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Appointment Management
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  • Attendance Tracking Software
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Scheduling
  • Collaboration Tools
  • Color Codes/Icons
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management Software
  • Employee Management
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • Facility Scheduling
  • Mobile Alerts
  • Multi-Location
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • SMS Messaging
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  • Task Management Software
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • Timesheet Management
  • Website Integration

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  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
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  • Bid Management
  • Budgeting/Forecasting
  • Calendar Management
  • Compliance Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management Software
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
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  • Document Storage
  • Electronic Signature
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  • Invoice Management
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  • Job Management
  • Job Tracking
  • Multiple Projects
  • Progress Tracking
  • Project Time Tracking
  • Project Tracking Software
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  • Purchase Order Management
  • Qualification Tracking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
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  • Supplier Management
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  • Surveys & Feedback
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  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automatic Backup
  • Billing & Invoicing
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  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
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  • Electronic Payments
  • Electronic Signature
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  • Access Controls/Permissions
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  • Barcode / Ticket Scanning
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  • Inventory Management Software
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  • Maintenance Scheduling
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  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Warranty Tracking
  • Work Order Management
  • Workflow Management Software

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  • Access Controls/Permissions
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  • Billing & Invoicing
  • Calendar Management
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  • Compliance Management
  • Contract/License Management
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  • Customizable Reports
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Equipment Maintenance Software
  • Equipment Management
  • Facility Scheduling
  • Fixed Asset Management Software
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  • Incident Management Software
  • Inspection Management
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
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  • Maintenance Scheduling
  • Multi-Location
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  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
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  • Room Scheduling
  • Space Management Software
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  • Task Management Software
  • Task Scheduling
  • Third Party Integrations
  • Vendor Management Software
  • Visitor Management Software
  • Work Order Management
  • Workflow Management Software

View full list of Facility Management Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
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  • Calendar Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Forms
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  • Customizable Templates
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  • File Storage
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  • Inventory Tracking
  • Invoice Management
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  • Job Scheduling
  • Job Tracking
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  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
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  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
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View full list of Field Service Management (FSM) Software

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  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
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  • Billing & Invoicing
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  • Customer Database
  • Customizable Reports
  • Delivery Tracking
  • Dispatch Management
  • Employee Management
  • Equipment Maintenance Software
  • Fuel Management Software
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  • Geographic Maps
  • Geolocation
  • Historical Reporting
  • Incident Reporting
  • Inspection Management
  • Inventory Management Software
  • Inventory Tracking
  • Location Tracking
  • Maintenance Management Software
  • Maintenance Scheduling
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Motor Pool
  • Order Management Software
  • Purchase Order Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • Scheduling Software
  • Status Tracking
  • Third Party Integrations
  • Tire Management
  • Transportation Management Software
  • VIN Lookup
  • Work Order Management

View full list of Fleet Management Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automatic Backup
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Contact Database
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Equipment Tracking
  • Estimating
  • GPS
  • Interaction Tracking
  • Inventory Management Software
  • Invoice Management
  • Job Costing Software
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Alerts
  • Mobile Signature Capture
  • Multi-Location
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling Software
  • Task Scheduling
  • Third Party Integrations
  • Warranty Tracking
  • Work Order Management

View full list of Garage Door Software

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  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Billing & Invoicing
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  • Customer Database
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  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
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  • Job Tracking
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  • Maintenance Scheduling
  • Mobile Access
  • Mobile Signature Capture
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling Software
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  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Work Order Management
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  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
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  • Job Management
  • Job Scheduling
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  • Customizable Forms
  • Customizable Reports
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  • Mobile Access
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  • Real Time Data
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  • Reminders
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  • Client Portal
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  • Dispatch Management
  • Drag & Drop
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  • Electronic Signature
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  • Real Time Data
  • Real Time Reporting
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  • Contract/License Management
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  • Invoice Management
  • Job Management
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  • Maintenance Scheduling
  • Mobile Alerts
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  • QuickBooks Integration
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  • Real Time Data
  • Real-time Updates
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  • Status Tracking
  • Takeoff Software
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  • Template Management
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  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
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  • Customizable Templates
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  • Electronic Signature
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  • Historical Reporting
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  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
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  • Maintenance Scheduling
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  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
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View full list of Plumbing Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
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  • Asset Tracking Software
  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Calendar Management
  • Check-in/Check-out
  • Compliance Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Equipment Maintenance Software
  • Equipment Tracking
  • Fixed Asset Management Software
  • Historical Reporting
  • Inspection Management
  • Inventory Management Software
  • Inventory Tracking
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
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  • Multi-Location
  • Predictive Maintenance
  • Preventive Maintenance Software
  • Purchase Order Management
  • Real Time Data
  • Real Time Reporting
  • Reminders
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BigChange Alternatives - Capterra UAE 2021

More BigChange alternatives

BigChange Reviews

Read all 153 reviews

Average score

Overall
4.6
Ease of Use
4.5
Customer Service Software
4.7
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >10,001
Neil H.
Neil H.
Managind Director
Mechanical or Industrial Engineering, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 01/02/2021

"A Year with big Change"

Comments: Positive, its not perfect but it is the best I have seen

Pros: The main thing is the reduction in admin time, both back office and time on site filling in job sheets.

Cons: The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset

Vendor Response

by BigChange on 14/04/2021

Time is money so we are happy to hear you are saving both using your BigChange system!!
And your observations are spot on - BigChange work hard to look after our employees just as we do our customers...
Thank you for choosing us and for your great review

  • Reviewer Source 
  • Reviewed on 01/02/2021
Jordan W.
Founder
Construction, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 23/10/2019

"Big Change Revolutionised My Business"

Comments: I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Pros: The facility to invoice live and make cash flow through the business improve.

Cons: The schedule does not have dynamic scheduling

Vendor Response

by BigChange on 28/10/2019

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this.
Thank you once again for taking the time to leave a review.

All the best,
Team BigChange

  • Reviewer Source 
  • Reviewed on 23/10/2019
Simon W.
Managing Director
Construction, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 14/09/2021

"SWS Northwest Ltd"

Comments: [SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so patient and very helpful and really good fun to talk to.
Eli Sufrin is always available to help us out.
It has been hard to get this implemented, it has taken us a good 6 months to roll out. But this is down to me being very busy as well.

Pros: Its functionality and the ability to hold all our customers details, job details and job tracking.

Cons: There are several actions that need to be done separately in order for an automation to work. This can be tricky to work out and normally involves calling Road Crew.

  • Reviewer Source 
  • Reviewed on 14/09/2021
Paul L.
sales director
Construction, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/11/2020

"Testing Bigchange"

Comments: Great forward thinking company , young and full of energy , helpful teams and sales men .
Bigchange for us was lacking power , lacking back office management tools , has poor reporting.
Generally its good upto the engineer completing the work after that its low powered compared to most other software we have tried, in an ideal world we would use the bigchange scheduling front end and our current system for everything else. It's a shame as we have tried numerous other systems and was hoping Bigchange would be better then it is especially as is costs 5x more .

Pros: As a medium size company looking to change to a cloud based system we have tried bigchange extensively and found the following , positives
1. the scheduling of works is great , easy and well thought out
2. job cards with thumbs up or down is a good concept
3. road crew ( tech help) are quick to answer the phone and help where they can .

Cons: Negatives
1. Compared to our current system the back office Reporting is very underpowered .
2. Job cards have to have a Job type assigned to them this means in our case 600 job type! which became unusable.
3. If you do not set up everything exactly as you need it at the beginning of using Bigchange if is incredibly tedious to change things later on.
4. Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off .
5. Subcontractors are not handled at all in bigchange, you have to have work arounds to allow the use of subcontractors even then its messy and poor.
6. If you deal with NHF Sor codes then your in trouble as Bigchange cannot , does not have a way to easily use these , there are workarounds but you will not end up with a usable system for office and engineers , even worse if like us you have 3 / 4 different versions to pull codes from .
7. The scheduling is good but it gets very unclear very quickly when you have more then 100 jobs a day to plan and manage , in the end we reverted to our whiteboards for clarity ! this is not just a bigchange issue all other systems we have tried are

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/11/2020
Emily G.
Admin Assistant
Security & Investigations, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 08/09/2021

"Good CRM System"

Pros: We like the fact that we can monitor our engineers out on the road and can quickly receive their job sheets electronically without the concern of lost paperwork.

Cons: The site tends to freeze regularly. I did mention this to a member of staff and they said it was down to google. When google is working as it should but The Big Change is the only thing that is freezing.

  • Reviewer Source 
  • Reviewed on 08/09/2021