--- description: Get detailed information about MasterControl Quality Excellence usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MasterControl Quality Excellence Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Medical Lab Software](/directory/20043/medical-lab/software) > [MasterControl Quality Excellence](/software/148577/mastercontrol) # MasterControl Quality Excellence Canonical: https://www.capterra.ae/software/148577/mastercontrol Page: 1 / 23\ Next: [Next page](https://www.capterra.ae/software/148577/mastercontrol?page=2) > MasterControl Quality Excellence is the \#1 Quality Management System (QMS) in life sciences > > Verdict: Rated **4.5/5** by 539 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses MasterControl Quality Excellence? MasterControl Quality Excellence is the \#1 Quality Management System (QMS) in life sciences. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 539 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MasterControl - **Location**: Salt Lake City, US - **Founded**: 1994 ## Commercial Context - **Starting Price**: $25,000.00 - **Pricing model**: Other - **Pricing Details**: Contact MasterControl for detailed pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Malaysia, Netherlands, New Zealand, Norway, Philippines and 12 more ## Features - Access Controls/Permissions - Approval Process Control - Archiving & Retention - Audit Management - Audit Planning - Audit Trail - Bills of Material - Change Management Software - Collaboration Tools - Commenting/Notes - Complaint Management Software - Compliance Management - Compliance Tracking - Corrective and Preventive Actions (CAPA) - Customizable Templates - Dashboard Software - Data Visualization Software - Design Management - Document Capture - Document Coding & Control - Document Storage - Feedback Management - File Sharing Software - Forms Management - Full Text Search - Incident Management Software - Internal Controls Management - Inventory Management Software - Issue Tracking Software - Maintenance Management Software - Monitoring - Nonconformance Tracking - Order Management Software - Prioritization - Project Management Software - Quality Control - Reporting & Statistics - Reporting/Analytics - Risk Analysis - Risk Assessment - Risk Management Software - Risk Scoring - Root Cause Analysis - Search/Filter - Status Tracking - Task Management Software - Third-Party Integrations - Version Comparison - Version Control - Workflow Management Software ... and 14 more features ## Integrations (3 total) - Microsoft Excel - Microsoft PowerPoint - Microsoft Word ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Medical Lab Software](https://www.capterra.ae/directory/20043/medical-lab/software) ## Related Categories - [Medical Lab Software](https://www.capterra.ae/directory/20043/medical-lab/software) - [Audit Software](https://www.capterra.ae/directory/30664/audit/software) - [Enterprise Risk Management Software (ERM)](https://www.capterra.ae/directory/32559/erm/software) - [Quality Management Software](https://www.capterra.ae/directory/30099/quality-management/software) - [Compliance Software](https://www.capterra.ae/directory/30110/compliance/software) ## Alternatives 1. [QT9 QMS](https://www.capterra.ae/software/97557/qt9-quality-management) — 4.8/5 (124 reviews) 2. [KAWAK](https://www.capterra.ae/software/211071/kawak) — 4.6/5 (343 reviews) 3. [Isolocity](https://www.capterra.ae/software/148633/isolocity) — 4.6/5 (66 reviews) 4. [Mitti (by SafetyCulture)](https://www.capterra.ae/software/141080/iauditor) — 4.6/5 (355 reviews) 5. [Dot Compliance](https://www.capterra.ae/software/192574/dot-compliance) — 4.4/5 (94 reviews) ## Reviews ### "Do not overcomplicate configuration" — 4.0/5 > **Tamara** | *21 May 2026* | Pharmaceuticals | Recommendation rating: 8.0/10 > > **Pros**: The customer support team really tries to work with you to solve issues. It is nice that our throughput time has decreased significantly now that we have moved away from paper. > > **Cons**: How it was set up by our company. Could have done with easier configuration since too many user groups and roles. ----- ### "Constant support, continuous Improvment, a few kinks to work out" — 4.0/5 > **Natasha** | *8 October 2025* | Biotechnology | Recommendation rating: 7.0/10 > > **Pros**: I like the connectivity of the modules and that mastercontrol is constantly improving. The different options and features are consistently offering more value, if you're ready to invest in your company. > > **Cons**: The different modules work slightly different depending on who developed them. Sometimes the most basic of functionality is not considered when making a product and then it can take quite a while to get that fix developed and released. Example, customization of task list, adding a star to favorite your documents from the document list instead of the infocard, not having a prefiltered supplier list, or even favoriting the most recent version of the document and making that a dynamic link not static with the version favorited. > > So far, it's been good. There are some areas that are extremely painful to work through but it's comforting to know that mastercontrol is aware and that there is constantly a plan to continue improving the products. The support that we have received (including summit) to me is invaluable. ----- ### "Some Modules Work Better Than Others" — 3.0/5 > **Emily** | *7 October 2025* | Pharmaceuticals | Recommendation rating: 7.0/10 > > **Pros**: I love the idea of the system. The document module works great\! Building workflows in Docs and AQEM is very easy and flexible. > > **Cons**: There are inconsistencies. The workflows are great but there are some bugs/defects in AQEM that need resolved. Insights needs to be simplified for use. Training is fine but there is room for improvement. > > I do like that the modules work together or can be linked for easy traceability. Document module works well and consistently with no or few errors. ----- ### "QMS mostly done right" — 4.0/5 > **Shaun** | *7 October 2025* | Chemicals | Recommendation rating: 2.0/10 > > **Pros**: I really like how document revisions trigger training courses. Also the ease of keeping track of collaboration steps. > > **Cons**: That aQMS is not available on the FedRamp server. FBS forms require too much customization by services to make using them a very pricey item. > > After 13 years of working with MasterControl, I like the ability MasterControl rolls everything up together. ----- ### "Qx in our Pharma view" — 4.0/5 > **Jonathan** | *7 October 2025* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Integrated total solution for QMS, been with them for 14+ years and seen lots of growth and change. 😀 > > **Cons**: Slow to grow and mature but they do have a road map that they constant make us aware of. Need to continue to innovate. > > Good, MC always listens to the voice of the customer, while not all change happens as fast as I would like it does come. ----- Page: 1 / 23\ Next: [Next page](https://www.capterra.ae/software/148577/mastercontrol?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/148577/mastercontrol) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data