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ConnectWise ScreenConnect

ConnectWise ScreenConnect

What Is ConnectWise ScreenConnect?

ConnectWise Control (formerly ScreenConnect) is a fast, reliable and secure remote support, access and meeting solution. Online meetings allow users to collaborate, hold training sessions, provide project updates, chat, or anything in between. Collaborate with another technician to both work on a single session simultaneously. Multiple technicians can collaborate collectively on a support session; utilizing respective skills to more efficiently help their customers.

Who Uses ConnectWise ScreenConnect?

ConnectWise ScreenConnect is designed for IT professionals.

ConnectWise ScreenConnect Software - The guest page, where end-users enter a code to join a session with a technician
ConnectWise ScreenConnect Software - Connecting from a Windows machine to a macOS machine
ConnectWise ScreenConnect Software - The Extension Marketplace, where administrators can install and configure new features and integrations
ConnectWise ScreenConnect Software - The Access view of the Host page, where a technician can connect to unattended machines
ConnectWise ScreenConnect Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files

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Reviews of ConnectWise ScreenConnect

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.4
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Christopher
Christopher
IT Manager in US
Verified LinkedIn User
Chemicals, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Good product that could use a few improvements

5.0 last year

Pros:

Unattended/Remote access is very easy to use. Installing the agent on machines is easy and can also be automated.

Cons:

Some admin functions such as maintaining users/roles/security permissions are not very intuitive, and can be hard to figure out at first.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

10/10 Remote Access Software!

5.0 2 months ago

Comments: I use this software to manage thousands of computers/servers everyday and it is made a breeze with ConnectWise ScreenConnect. The backstage features allow me to set off commands and install software without the user being stopped from working and I can also send them messages if required. A lot of the time, there are network dropouts and this software makes it easy to check out if this has happened on a surface level, so also very handy!

Pros:

Easy to navigate access to machines and the layout is customisable dependent on your criteria. For my case it is whether consent is required or not, and this makes it easy to find certain companies. The backstage mode is critical to our work, as it allows us to implement updates and changes without disturbing users. The chat system also reduces call time as I can chat about issues and easily multi-task.

Cons:

No complaints, this system is wonderful.

Verified Reviewer
Verified LinkedIn User
Computer Hardware, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

It is simple to access the server with ConnectWise remotely.

3.0 2 years ago

Comments: Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.

Pros:

Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.

Cons:

There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.

Austin
Admin in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Screen connect review

5.0 10 months ago

Comments: Overall I have been pleased with the use of screen connect. Its a great mostly reliable tool and would love to use it in the future and recommend its use.

Pros:

How easy it is to setup and deploy and also how easy it is to remote into machines and all the controls you have.

Cons:

Sometimes the connections can drop or the deployment wont work for what ever reason.

Lucia
HR Manager in US
Management Consulting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A Great and Secure Remote Desktop Solution For Business

5.0 3 months ago

Pros:

When it comes to remote desktop access and control, ConnectWise ScreenConnect offers great features. This product ensures secure connections and easy to use controls. It makes working remotely easy.

Cons:

So far no issues with ConnectWise ScreenConnect. It has always delivered.