BerniePortal

by Bernard Health

Who Uses BerniePortal?

Small and medium-sized employers who want to spend less time administering HR.

What Is BerniePortal?

All of HR in one place (finally!). BerniePortals all-in-one, cloud-based HR software gives employers and HR admins one simple, streamlined place to manage the full life-cycle of their employees. From applicant tracking and hiring, to onboarding, benefits, payroll, PTO, performance management, time and attendance and more, BerniePortal saves time, cuts the paperwork, and revolutionizes how you manage HR.

BerniePortal Details

Bernard Health

http://www.bernieportal.com

Founded 2008

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
BerniePortal video
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BerniePortal pricing overview

BerniePortal does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

BerniePortal Features

  • Assessments
  • Background Screening
  • Candidate Tracking
  • Internal HR
  • Interview Scheduling
  • Job Posting
  • Onboarding
  • Recruiting Firms
  • Resume Parsing
  • Resume Search
  • Self Service Portal
  • Workflow Management

View full list of Applicant Tracking Software

  • ACA Reporting
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Benefits Administration
  • FMLA Administration
  • HIPAA Compliant
  • HSA/FSA Administration
  • Health Insurance Administration
  • Life Insurance Administration
  • Online Benefits Enrollment
  • Provider Management
  • Retirement Plan Management

View full list of Benefits Administration Software

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

View full list of Human Resource Software

  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Workflow Management
  • Self Service Portal
  • Task Management
  • Training Management

View full list of Onboarding Software

BerniePortal Alternatives - Capterra UAE 2020

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BerniePortal Reviews

Showing 5 of 125 reviews

Overall
4.3/5
Ease of Use
4.2/5
Customer Service
4.4/5
Features
4/5
Value for Money
4.5/5
Meghan elise G.
Vice President Employee Benefits
Insurance, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/12/2018

"Customer support worth the price"

Comments: We were looking at having to hire two support staff immediately to support new & renewal business Q4. With Bernie's ease of implementation and instant streamlining effect we were able to defer to Q1 so we can spend much needed time searching, thoughtfully rather than desperately, for our one new staff member. Eliminated the need for a second one.

Pros: The fact that I don't have to build out anything or learn how to code to be able to use it and show my clients how to use it. I have one person at Bernie to communicate with and he builds everything needed to make me look good and my clients feel confident in the technology. I truly love not having a revolving phone bank of support or having to create a ticket online and wait for someone to pick it up.

Cons: Really can't think of a negative right now and haven't heard anything negative about it from any clients to date.

  • Reviewer Source 
  • Reviewed on 12/12/2018
Bunny P.
Office Manager
Insurance, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 22/08/2017

"Highly Engaged"

Comments: Efficiency and continuity of information delivery of insurance benefits in addition to legible enrollment forms with complete information.

Pros: The toggle inputs make setting up the portal easy, and, if you have all the pieces (census, subgroup designations, rates, and benefit summaries), a portal can be setup in a day, versus 6-8 weeks on other systems. We utilize the portal mainly during open enrollment since it provides an easy way to post age rates or composite rates and provides a delivery mechanism for ACA required Summary of Benefits and Coverage. It leverages much of the data held in the system to pre-populate enrollment forms and collect actual signatures (via touchscreen or mouse).  It also offers Onboarding capabilities (I-9, W-4, Handbook receipts, etc.) for those companies who want to go paperless.  We launched the portal with our 50+ clients first in order for them to capitalize on the 1095 reporting capabilities with BerniePortal then rolled out portals for smaller clients at their renewal. The system is compatible with any device that can connect to the internet so even field employees can enroll using their phone. We have monthly support calls with our BerniePortal Account Manager to discuss newly released features and provide feedback on cases in progress.

Cons: The system architecture is updated frequently and changes are not always announced, so sometimes we find feature changes that we did not know were happening. Many times these are minor, and improvements, but there have been features removed that we appreciated using. Most rating methods can be accommodated like age rates and composite rates for standard lines of coverage. Disability rate tables can be challenging to setup yourself, but the BerniePortal team is available to handle some or all benefit setups. They have a Defined Employer Contribution mechanism, but currently do not have a Defined Employee Contribution mechanism. Adoption and use by the HR administrator is ultimately needed to gain the most value and utility from the system. Standard client data reports are available for download, but custom reports cannot currently be generated.

  • Reviewer Source 
  • Reviewed on 22/08/2017
Amanda O.
Human Resources Manager
Government Relations, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    1/5
  • Ease of Use
    3/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 22/01/2019

"It could be better"

Comments: Created more work for HR during open enrollment. In the past, when employees did not make changes to their health insurance plans, we didn't have to update anything. Now that we utilize the Bernie Portal and it does not reflect the correct information, HR is essentially stuck doing every single employee's open enrollment (so that the employee does not assume they pay $0 when they do contribute). Very time consuming. Changes are not always reflected. I have also encountered employees who information was not reflected correctly even though entered with the previous elections - i.e. dependents deleted for no reason. I also feel like it could have more functionality and tools that are useful to the HR professional. I don't understand why it includes new employee forms - feels a little disjointed.

Pros: I think the system has potential. It's pretty user-friendly for the most part. I think it could be valuable to an organization but not every single employee will understand how to make sure they are putting in the proper elections for health insurance.

Cons: Not fully functional. Our costs do not show up appropriately. Employees are supposed to see how much they pay towards their insurance and it says $0. Since it says this, they can not use the software which results in HR having to do all of the leg work during open enrollment and through out the year. I see they offer 1094/1095C assistance. It is not a functionality on my end. I questioned our third party and have yet to hear back on how this could be implemented.

Vendor Response

by Bernard Health on 27/02/2019

To improve your BerniePortal experience, I'd like to provide insight into a few of your statements. 1) "Employees are supposed to see how much they pay towards their insurance and it says $0:" This sounds like a configuration problem that can be easily fixed on the back end. I recommend contacting your broker to make the proper back-end adjustments. This way you won't have to do enrollment manually! 2) "I see they offer 1094/1095C assistance. It is not a functionality on my end." BerniePortal has a 1094-C/1095-C reporting functionality that can be activated simply by requesting it from your broker. Our team also offers additional mailing and e-filing services, which can also be arranged if you contact your broker. Overall, we recommend increasing communication with your broker so that BerniePortal functions optimally for your organization. Hopefully this helps!

  • Reviewer Source 
  • Reviewed on 22/01/2019
Amanda Y.
Payroll and Benefits Admin
Staffing & Recruiting, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    2/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 23/01/2019

"Decent Portal for Smaller Benefit Packages"

Comments: After utilizing Bernie Portal for a few weeks, there are a few comments/suggestions I would like to pass on. Employee enrollment changes – When I go back to correct errors I have to completely recreate the employees enrollment, from start to finish. When an employee elects to make an HSA contribution change, I shouldn’t have to completely remove and re enter his enrollment just to update something so simple. Reporting – First, I cannot pull a report with HSA contributions, they come over as a PDF with a page for each employee, even if they are not enrolled in an HSA. I then have to search for changes. Second, our spousal and children vol life or AD&D plans are not tied to the spouse or child, they should be tied to the employee. When I pull a report for the vol life and AD&D plans, have to manipulate the data and move it to the employee as it is populated on a line/record that has census data for the spouse or child. I would like to see the data tied to the employee. Pending enrollments – some of our plans require additional steps such as evidence of insurability forms to be completed be fore the employee is actually enrolled in the plans. I would like to see Bernie Portal have the option to mark an employees enrollment as pending and thus exclude it from billing and payroll deduction reports.

Pros: Bernie Portal has good customization options, and they responded quickly when we needed to make a change to the view/setup of our plans.

Cons: We offer 12 different benefit plans with multiple options and tier selections. Bernie Portal isn't equipped to handle this many plans effectively. The reporting feature is not customizable and cumbersome to extract the data that I need. There is also not the option to edit/change an employees enrollment without completely starting over. Pending enrollments that require approval or additional processing such as an Evidence of Insurability form cannot be removed from reports or the billing feature. This causes lots of manipulations to the reports on our end to ensure accurate data.

  • Reviewer Source 
  • Reviewed on 23/01/2019
Tammy B.
Account Manager
Insurance, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/12/2018

"BerniePortal Review"

Comments: Our overall experience with BerniePortal is great. Our customers are coming around to using it and those that do, love it. I've been able to get Open Enrollments done quicker, processing is quicker since we are not continually tracking down employees to receive needed information from paper apps and in some cases with small groups, the need for employee meetings has reduced.

Pros: I like the clean, easy to read look of the software. It's not a "busy" website where you get lost in knowing what to do next. This software is the most user friendly I've seen from an online enrollment site.

Cons: Sometimes I just don't know how Bernie "thinks". LOL. Sometimes the questions asked can be perceived in different ways. For example, Salary updates: "Effective with first paycheck after this date". Answering this question can be complicated since, we as the broker, are often assisting with this question to make sure that Disability rates calculate correctly during renewal.

  • Reviewer Source 
  • Reviewed on 11/12/2018