Who Uses ISL Light?

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.

What Is ISL Light?

ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.

ISL Light Details

ISL Online

https://www.islonline.com/

Founded 2003

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ISL Light video
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ISL Light pricing overview

See pricing plans

ISL Light does not have a free version but does offer a free trial.


Starting Price

Not provided by vendor See pricing details

Pricing Details

SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. Pay per Use: $20/month per 60 minutes, billed monthly or $145.00 per 500 minutes valid for a year Cloud: $47/month billed monthly or $469.00 1 license / year Self-Hosted: $990.00 1 license / year Contact ISL Online for detailed pricing information.

Free Version

No

Free Trial

ISL Light deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

ISL Light Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM Software
  • Call Center Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Management Software
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management Software
  • Interaction Tracking
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat Software
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring Software
  • Performance Metrics
  • Prioritization
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management Software

View full list of Help Desk & Ticketing Software

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  • Alerts / Escalation
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  • Audit Management
  • Audit Trail
  • Capacity Management
  • Change Management Software
  • Chat/Messaging
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
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  • Dashboard Software
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  • Data Visualization Software
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  • IT Asset Tracking
  • IT Reporting
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  • Maintenance Scheduling
  • Monitoring
  • Patch Management Software
  • Performance Metrics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On Software
  • Task Management Software
  • Third Party Integrations
  • Ticket Management
  • Uptime Reporting
  • User Management
  • Workflow Management Software

View full list of IT Management Software

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  • Applications Management
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  • Collaboration Tools
  • Communication Management
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  • Customizable Branding
  • Desktop Virtualization
  • Diagnostics Tools
  • Drag & Drop
  • Event Logs
  • File Management
  • File Transfer
  • IT, Server & Network Monitoring Software
  • Live Chat Software
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multiple Monitor Access
  • Multiple User Accounts
  • Performance Metrics
  • Print Management Software
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Recording Software
  • Screen Sharing Software
  • Secure Data Storage
  • Secure Login
  • Summary Reports
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Uptime Reporting
  • User Management
  • Whiteboard Software

View full list of Remote Desktop Software

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  • Activity Tracking
  • Audit Management
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  • CRM Software
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  • Customizable Branding
  • Customizable Reports
  • Diagnostic Tools
  • File Sharing Software
  • File Transfer
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  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Metrics
  • Real Time Data
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  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
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  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Screen Sharing Software
  • Secure Login
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On Software
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  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Conferencing Software
  • Video Support
  • Workflow Management Software

View full list of Remote Support Software

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  • Document Management Software
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  • Drag & Drop
  • Electronic Signature
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  • Progress Tracking
  • Project Time Tracking
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View full list of Screen Sharing Software

ISL Light Alternatives - Capterra UAE 2021

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ISL Light Reviews

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.7
Customer Service Software 4.7
Features 4.6
Value for Money 4.5

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Matevž O.
CIO
Hospital & Health Care, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/05/2020

"Easy set-up, does the job"

Comments: While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

Pros: There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Cons: Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

  • Reviewer Source 
  • Reviewed on 28/05/2020
Andrew S.
IT Consultant
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/07/2020

"ISL Light has streamlined our business."

Comments: ISL has always been a pleasure to deal with. On the VERY few ocassions we have had an issue it was resolved quickly with knowledgeable support staff. I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom. Brilliant!

Pros: ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.

Cons: A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.

  • Reviewer Source 
  • Reviewed on 24/07/2020
David L.
Director
Information Technology & Services, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 24/03/2021

"Computer and mobile"

Comments: Overall I dont even think about, its just there and works!

Pros: The web interface gives an easy overview of my access to anytime servers. The mobile app means I can check on everything while on the move, and even login.

Cons: Sending a connection link to clients can be a bit clunky, and there are a few too many Yes, I Agree, Are you sure of options for end-users to trip over. but others are just as bad, to be honest.

  • Reviewer Source 
  • Reviewed on 24/03/2021
Matjaž D.
Support/Development
Consumer Electronics, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    1 /5
  • Customer Support Software
    Unrated
  • Value for Money
    2 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 09/07/2019

"ISL Light"

Comments: We mostly support people in the USA, Denmark, Arab emirates.

Pros: slo support, multiple monitor connect is nice

Cons: I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
Audio chat would also be nice.
Connecting to some remote in Arab Emirates can take up to 5 minutes.
Having multiple administrators use the same Session ID would be also a nice feature.

Vendor Response

by ISL Online on 03/09/2019

"Audio chat would also be nice. "
Audio chat in an active session is possible.
You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353

"Connecting to some remote in Arab Emirates can take up to 5 minutes. "
Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue.

"Having multiple administrators use the same Session ID would be also a nice feature."
Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator

Yours sincerely
Domen Vidmar
ISL Online Team

  • Reviewer Source 
  • Reviewed on 09/07/2019
Marcelo R.
Tecnico
Computer Networking, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 02/01/2021

"Excelente"

Comments: La experiencia en general es muy buena, no he tenido problema alguno.

Pros: Lo mejor es la facilidad en la implementación, es muy intuitivo y es facil para los clientes.

Cons: A lo mejor lo que se podría mejorar es el tema de las reuniones para poder dar clases, es un poco complejo.

Vendor Response

by ISL Online on 18/01/2021

Marcelo, thank you for your review! The new version of ISL Groop will have a new Classroom feature. We recommend you to follow our social channels or subscribe to our newsletter in order to be informed about it once released.

  • Reviewer Source 
  • Reviewed on 02/01/2021