Who Uses ISL Light Remote Desktop?

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.

What Is ISL Light Remote Desktop?

ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.

ISL Light Remote Desktop Details

ISL Online

https://www.islonline.com/

Founded 2003

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
ISL Light Remote Desktop video
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ISL Light Remote Desktop pricing overview

See pricing details

ISL Light Remote Desktop does not have a free version but does offer a free trial.


Free Version

No

Free Trial

ISL Light Remote Desktop Features

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control

View full list of IT Management Software

  • Access Control
  • Collaboration
  • Diagnostics Tools
  • File Transfer
  • Mobile Access
  • Multiple Monitor Access
  • Real-Time Chat
  • Remote Access
  • Remote Printing
  • Reporting/Analytics
  • Screen Recording
  • Screen Sharing
  • Troubleshooting

View full list of Remote Desktop Software

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

View full list of Remote Support Software

  • Collaboration
  • Electronic Signature
  • Employee Activity Monitoring
  • Live Chat
  • Meeting Management
  • Remote Access
  • Remote Support
  • Softphone
  • Task Management
  • Time Zone Tracking
  • Video Chat
  • Web Conferencing

View full list of Remote Work Software

  • Annotations / Drawing Tools
  • Desktop / Browser Sharing
  • Mobile Screen Sharing
  • Presenter Control Management
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Targeted / Locked Screen Sharing

View full list of Screen Sharing Software

ISL Light Remote Desktop Alternatives - Capterra UAE 2020

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ISL Light Remote Desktop Reviews

Showing 5 of 223 reviews

Overall
4.7/5
Ease of Use
4.7/5
Customer Service
4.7/5
Features
4.6/5
Value for Money
4.5/5
Christian M.
CEO
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 30/05/2019

"Solid alternative to Teamviewer"

Comments: It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.

Pros: We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Cons: Two relatively small issues with it, last time we checked:
1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch).
2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

  • Reviewer Source 
  • Reviewed on 30/05/2019
David S.
Technical Manager
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/01/2020

"Great product that works!!!"

Pros: This is a great product that just works, no messing, we give the customer the session code, connects very quickly and we can support our client's needs quickly and easily. I can set up unattended access so I can remote into my clients after they have gone home to fix issues so they don't have any downtime.

Cons: The only thing I have an issue with the software is when I am justing it on my tablet to give remote support, I am unable to pause it on the app or have multiple sessions open. I can do this on the desktop no problem.

Vendor Response

by ISL Online on 10/02/2020

Thank you for your review!

Regarding the pausing of sessions on mobile devices - this is currently not possible. However, we have created a feature request ticket (internal ID REQ-1948) for this functionality to be developed and integrated.

I suggest you subscribe to our newsletter, follow our blog and social channels, so you'll be notified on the progress.

Best, ISL Online Team

  • Reviewer Source 
  • Reviewed on 30/01/2020
Andrew S.
IT Consultant
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/07/2020

"ISL Light has streamlined our business."

Comments: ISL has always been a pleasure to deal with. On the VERY few ocassions we have had an issue it was resolved quickly with knowledgeable support staff. I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom. Brilliant!

Pros: ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.

Cons: A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.

  • Reviewer Source 
  • Reviewed on 24/07/2020
Matjaž D.
Support/Development
Consumer Electronics, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    1/5
  • Customer Support
    Unrated
  • Value for Money
    2/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 09/07/2019

"ISL Light"

Comments: We mostly support people in the USA, Denmark, Arab emirates.

Pros: slo support, multiple monitor connect is nice

Cons: I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
Audio chat would also be nice.
Connecting to some remote in Arab Emirates can take up to 5 minutes.
Having multiple administrators use the same Session ID would be also a nice feature.

Vendor Response

by ISL Online on 03/09/2019

"Audio chat would also be nice. "
Audio chat in an active session is possible.
You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353

"Connecting to some remote in Arab Emirates can take up to 5 minutes. "
Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue.

"Having multiple administrators use the same Session ID would be also a nice feature."
Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator

Yours sincerely
Domen Vidmar
ISL Online Team

  • Reviewer Source 
  • Reviewed on 09/07/2019
Dario P.
CEO
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/07/2020

"Probably the best remote support software around"

Comments: It just works very well and it has made our support experience painless

Pros: The possibility to self-host the server and to customize the product.
It is really easy to use even for "difficult customers".

Cons: It is not cheap, but it is even not too much expensive

  • Reviewer Source 
  • Reviewed on 10/07/2020