Who Uses Falcon.io?

Medium-sized to enterprise companies across a broad array of industries. Key industries include agencies, retail, CPGs, education, automotive, and travel and leisure.

What Is Falcon.io?

Falcon.io is a unified platform for social media and customer experience management. This platform is a one-stop solution for any marketer's social listening, engagement, publishing, measuring and benchmarking needs. Falcon helps marketers deliver more personalized brand experiences across all digital touchpoints, based on enriched customer profiles. This platform features a highly intuitive and collaborative UI and is complemented by the best support team in the business.

Falcon.io Details

Falcon.io

https://www.falcon.io

Founded 2010

Falcon.io Software - Audience Data
Falcon.io Software - Content Calendar
Falcon.io Software - Monitor for insights.
Falcon.io Software - Social Inbox
Falcon.io Software - Audience Data - thumbnail
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Falcon.io Software - Social Inbox - thumbnail

Falcon.io pricing overview

See pricing plans

Falcon.io does not have a free version but does offer a free trial. Falcon.io paid version starts at $108.00/year.


Starting Price

$108.00/year See pricing details

Free Version

No

Free Trial

Falcon.io deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
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Training Software

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  • Live Online
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  • Documentation
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Falcon.io Alternatives - Capterra UAE 2021

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Falcon.io Reviews

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4.3
Customer Service Software 4.5
Features 3.8
Value for Money 3.8

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Rob R.
Rob R.
Marketing
Market Research Software, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 25/08/2021

"Falcon.io Review"

Comments: Very good experience. It helped to get our social media scheduled and publish on time, without having trouble forgetting any important posts.

Pros: Great program to publish and schedule your social media content - especially if you have a lot of content to publish.

Cons: It is very similar to other programs- but somewhat more expensive.

  • Reviewer Source 
  • Reviewed on 25/08/2021
Roderick B.
Social Media Manager
Marketing & Advertising, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 23/03/2020

"Great product with lots of features but be prepared to pay!"

Comments: Overall my experience with Falcon has been very positive. Having used multiple SMM tools, I've been impressed with the efficiency of the software. More development on the accompanying Hub app will really benefit a seamless operation across both desktop and mobile.

Pros: Falcon is really easy to manage multiple social media channels, allowing you to easily post, interact and report. The UI is really easy to digest, meaning you can quickly pick up and get used to the software with minimal training. The customer support staff are always readily available should you need them, offering great advice and checking back to make sure the issue has been resolved. Regular webinars also give key insight into the changes going on in the social landscape, as well as demonstrating new product features.

Cons: Falcon is one of the pricier social media scheduler tools. The value is there with the quality and detail in the social listening/reporting, however it doesn't make the software too accessible for smaller businesses or individuals.

Alternatives Considered: ContentCal, AgoraPulse, and Hootsuite

Switched From: Buffer

Reasons for Switching to Falcon.io: Number of features and ability to have multiple team members/accounts with various levels of accessibility.

  • Reviewer Source 
  • Reviewed on 23/03/2020
Ashley D.
Sr. Communications Mgr
Hospitality, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 18/03/2020

"Review"

Comments: It's a good experience, but really wish those pieces of functionality were available as they are crucial to efficiency of our business.

Pros: The software is helpful to managing all social channels

Cons: There are a few features that really could be improved:
-bulk scheduling: being able to schedule multiple posts over the course of months or weeks. Our business can use the same evergreen posts at certain times. The functionality that Sprout Social offers is ideal.
-scheduling the same posts across multiple channels on the same interface. Facebook, Insta and Linked In-- again Sprout allows this functionality.
-not limiting custom reports to a certain number of metrics.

Alternatives Considered: Meltwater, Hootsuite, and Sprout Social

Switched From: Meltwater, Hootsuite, and Sprout Social

Reasons for Switching to Falcon.io: Previous relationship and the all in one reporting functionality. Other companies used 3rd parties for reporting purposes.

  • Reviewer Source 
  • Reviewed on 18/03/2020
Alicia P.
Director of Digital Media
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 10/08/2021

"Must-Have for a Busy Agency"

Comments: Overall I love it for scheduling, analytics, and engagement management. I have noticed a few bugs with it not working certain days or posts not able to go through. But for the most part, with how much I use it, I've had minimal issues, and I would recommend this for any agency or social media marketer that is juggling a lot of clients.

Pros: This platform cuts out hours of time scheduling & customizing posts for multiple social media platforms. It's also a great tool for managing comments/messages for multiple clients in one easy, organized location.

Cons: FB Business Suite now allows you to schedule IG & FB stories, while Falcon still doesn't have that feature. Also we paid for the Advertising feature which allows you to set up FB ads directly through the platform, however I have found that I still end up using FB Ads Manager to maintain my advertising. I was excited about the idea of being able to do everything in one spot initially but the advertising feature is not easy to use, although I'm sure a lot of that has to do with what the FB API allows for third-party apps, and you can't easily set up different types of ads & optimization, so you end up having to move to FB Ads Manager anyway to do anything that isn't a basic "boost."

  • Reviewer Source 
  • Reviewed on 10/08/2021
Sabina R.
Senior Social Media Executive
Nonprofit Organization Management, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 13/03/2020

"Falcon review"

Comments: User friendly, amazing support team and account managers!

Pros: For us the scheduling tool is most useful. Falcon is very user-friendly. Once implemented we we're able to roll it out to stakeholders with ease.

Cons: When we first started using Falcon we felt that we couldn't use it to the fullest due to API restrictions. Since raising our issues with Falcon their development team have now almost resolved all of the issues. I do feel that the listening tool could be better. We run yearly influencer rankings and need to pull historical data but Falcon only allows you to pull 30 days of historical data when setting up a new listening stream.

Alternatives Considered: Sprout Social

Reasons for Choosing Falcon.io: Needed more features for our social media intelligence tool.

Switched From: Hootsuite

Reasons for Switching to Falcon.io: It was recommended.

  • Reviewer Source 
  • Reviewed on 13/03/2020