---
description: Get detailed information about HelpSite usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HelpSite Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [HelpSite](/software/146028/helpsite-io)

# HelpSite

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> The easiest way to create a public or private hosted knowledge base for your customers or employees. Fully customizable and searchable.
> 
> Verdict: Rated **4.7/5** by 68 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses HelpSite?

Hosted knowledge base tool for small businesses, large organizations, or anywhere in between.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 68 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: HelpSite
- **Founded**: 2014

## Commercial Context

- **Starting Price**: $14.99
- **Pricing model**: Other (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United Kingdom, United States

## Features

- Access Controls/Permissions
- Catalog Management
- Collaboration Tools
- Content Management System (CMS) Software
- Customizable Branding
- Customizable Templates
- Full Text Search
- Knowledge Base Management
- Knowledge Management Software
- Rich Text Editor
- Self Service Portal
- Text Editing
- Third-Party Integrations
- User Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software

## Category

- [Knowledge Management Software](https://www.capterra.ae/directory/30094/knowledge-management/software)

## Related Categories

- [Knowledge Management Software](https://www.capterra.ae/directory/30094/knowledge-management/software)
- [Knowledge Base Software](https://www.capterra.ae/directory/32454/knowledge-base/software)

## Alternatives

1. [Confluence](https://www.capterra.ae/software/136446/confluence) — 4.5/5 (3680 reviews)
2. [Microsoft SharePoint](https://www.capterra.ae/software/1167/sharepoint) — 4.4/5 (5433 reviews)
3. [Notion](https://www.capterra.ae/software/186596/notion) — 4.7/5 (2736 reviews)
4. [Guru](https://www.capterra.ae/software/145390/guru) — 4.8/5 (639 reviews)
5. [Connecteam](https://www.capterra.ae/software/153140/connecteam) — 4.6/5 (5203 reviews)

## Reviews

### "7 HelpSites and Counting" — 5.0/5

> **Bradley** | *11 April 2025* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: I've now created 7 HelpSites. The ease and intuitiveness of building a content rich site isn't obvious until you dig in and start creating. Being able to try it out for 30 days really helps in the "buy in" from the team. When the president of our company went to test it out at a company meeting he queried one of the more unusual support call questions we received and in seconds he had the answer. He became a big fan and the sales department made it part of their presentations as a key selling point. I have also created marketing sites to easily answer questions from prospects. When they follow the link they are also exposed to not only their questions but even more helpful content to assist in the deal decision making process.
> 
> **Cons**: It takes examples, sometimes for proof of concept. It would be great to have a community that's willing to show off the creative uses of the Helpsite they've created.
> 
> I had some website creation experience but I think even a novice could learn to run a HelpSite once the initial installation was launched. It's one of the best investments of a platform that I've made. It gets the content out their fast and makes it easy to share with your audience/users. You don't even need a graphic artist to create a great useful website\!\! :-)

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### "One Stop Solution for any organization. We can create an SOP with this and put everything in one place." — 5.0/5

> **Vivek** | *12 August 2025* | International Trade & Development | Recommendation rating: 10.0/10
> 
> **Pros**: What an amazing platform\! It has helped me a lot. I created it for my organisation and my seniors, and everyone is so happy after seeing this amazing tool.
> 
> **Cons**: You should decrease your cost and increase the Validity of each subscription.One Stop Solution for any organization. We can create an SOP with this and put everything in one place.
> 
> I will refer this to everyone, and I have an overall outstanding experience. Also, while pasting any table, like an Excel table, it didn't come out perfectly, and I also found out that some font editing options are missing, which should be there, like in MS Word.

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### "EASY. AFFORDABLE." — 4.0/5

> **Sean** | *16 September 2024* | Sports | Recommendation rating: 8.0/10
> 
> **Pros**: The platform is very user-friendly, allowing even those with minimal technical expertise to create a professional-looking help center. The drag-and-drop interface and customizable templates are ideal for quick setup and deployment.
> 
> **Cons**: While some customization is possible, the design flexibility is somewhat restricted compared to more robust help desk software. This can be a drawback for businesses with specific branding or design needs that want a highly personalized look and feel.

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### "Simple and easy to use" — 5.0/5

> **Josh** | *10 June 2024* | Oil & Energy | Recommendation rating: 10.0/10
> 
> **Pros**: It provides exactly what we need and has a very competitive price.
> 
> **Cons**: I'd like options to self-host once we reach a certain size. It's not a major concern for us right now, but if we outgrow HelpSite in the future then we'd like options to self-host on our own servers.

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### "It does the job" — 5.0/5

> **Lucas** | *30 October 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use. Works as advertised. Helps a lot with training.
> 
> **Cons**: Requires some set up. Could use better search optimization.
> 
> I use HelpSite as an internal knowledge base in the context of IT. It does the job.

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## Links

- [View on Capterra](https://www.capterra.ae/software/146028/helpsite-io)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/146028/HelpSite-io/> |
| en-AE | <https://www.capterra.ae/software/146028/helpsite-io> |
| en-AU | <https://www.capterra.com.au/software/146028/helpsite-io> |
| en-CA | <https://www.capterra.ca/software/146028/helpsite-io> |
| en-GB | <https://www.capterra.co.uk/software/146028/helpsite-io> |
| en-IE | <https://www.capterra.ie/software/146028/helpsite-io> |
| en-IL | <https://www.capterra.co.il/software/146028/helpsite-io> |
| en-IN | <https://www.capterra.in/software/146028/helpsite-io> |
| en-NZ | <https://www.capterra.co.nz/software/146028/helpsite-io> |
| en-SG | <https://www.capterra.com.sg/software/146028/helpsite-io> |
| en-ZA | <https://www.capterra.co.za/software/146028/helpsite-io> |

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